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Promo Popup keeps popping up - by IvanMTK

This topic has 6 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

IvanMTK

Participant

June 13, 2017 at 19:11

Hi there;

Our promo popup keeps popping up even when the visitor clicks on its button and goes to its destination page. How can we stop the popup of appearing again?

Please let us know.

Thanks and best regards;

Ivan

#165661 Copied

5 Answers

Olga Barlow

Support staff

June 14, 2017 at 17:54

Hello,

Promo pop up appears 1 time and if the user closes it popup won’t appear again if user does not clear cookies.
Or maybe I don’t understand your problem. Could you send me the video for better understanding?

Regards

#165787 Copied

IvanMTK

Participant

June 15, 2017 at 14:36

Hi Olga;

Probably I didn’t explain myself correctly. This is the process (you can test it yourself by visiting our site – URL in the Private section -):

1- Popup appears. It includes a “JOIN NOW!” button that links to My Account page.
2- Visitor clicks the “JOIN NOW!” button and goes to My Account page.
3- Popup appears again.

How can we avoid 3?

Please let us know.

Thanks and best regards;

Ivan

#165845 Copied
Olga Barlow

Support staff

June 16, 2017 at 15:35
Hello,

I see. Try to add the following code in the Custom CSS of my account page
```
.woocommerce-account .mfp-wrap.mfp-auto-cursor.mfp-ready {
    display: none;
}
.woocommerce-account .mfp-bg.mfp-ready {
    display: none;
}
```
Regards
#165922 Copied
IvanMTK

Participant

June 16, 2017 at 21:06

Hi Olga;

We tried that code but then the scroll bar disappears on the browser and the page is unresponsive. The visitor can’t scroll down nor do anything else, like registering. Any other suggestion?

Thank you and best regards;

Ivan

#165942 Copied

Olga Barlow

Support staff

June 19, 2017 at 14:18

Hello,

Please, provide me temporary admin panel access. We’ll check.

Regards

#166014 Copied
Tagged: keeps popping up, promo popup, templates, woocommerce, wordpress
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