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  IvanMTK

  Participant

  June 13, 2017 7:11 pm

  Hi there;

  Our promo popup keeps popping up even when the visitor clicks on its button and goes to its destination page. How can we stop the popup of appearing again?

  Please let us know.

  Thanks and best regards;

  Ivan

  Site URL: hidden

  #165661 copied to clipboard

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  Olga Barlow

  Support staff

  June 14, 2017 5:54 pm

  Hello,

  Promo pop up appears 1 time and if the user closes it popup won’t appear again if user does not clear cookies.
  Or maybe I don’t understand your problem. Could you send me the video for better understanding?

  Regards

  #165787 copied to clipboard

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  IvanMTK

  Participant

  June 15, 2017 2:36 pm

  Hi Olga;

  Probably I didn’t explain myself correctly. This is the process (you can test it yourself by visiting our site – URL in the Private section -):

  1- Popup appears. It includes a “JOIN NOW!” button that links to My Account page.
  2- Visitor clicks the “JOIN NOW!” button and goes to My Account page.
  3- Popup appears again.

  How can we avoid 3?

  Please let us know.

  Thanks and best regards;

  Ivan

  Site URL: hidden

  #165845 copied to clipboard

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  Olga Barlow

  Support staff

  June 16, 2017 3:35 pm

  Hello,

  I see. Try to add the following code in the Custom CSS of my account page

  .woocommerce-account .mfp-wrap.mfp-auto-cursor.mfp-ready {
      display: none;
  }
  .woocommerce-account .mfp-bg.mfp-ready {
      display: none;
  }

  Regards

  #165922 copied to clipboard

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  IvanMTK

  Participant

  June 16, 2017 9:06 pm

  Hi Olga;

  We tried that code but then the scroll bar disappears on the browser and the page is unresponsive. The visitor can’t scroll down nor do anything else, like registering. Any other suggestion?

  Thank you and best regards;

  Ivan

  Site URL: hidden

  #165942 copied to clipboard

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  Olga Barlow

  Support staff

  June 19, 2017 2:18 pm

  Hello,

  Please, provide me temporary admin panel access. We’ll check.

  Regards

  #166014 copied to clipboard

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