Forum Replies Created

Viewing 30 posts - 25,711 through 25,740 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 09:33

    Hello,

    Please, provide me FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 08:47

    I found that issue was caused by CDN. It loads the old copies of theme files, that’s why you have this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 08:33

    Hello,

    Let me know the FTP host because I can’t connect to your FTP using credentials that you provided
    Status: Resolving address of organic-market.co.uk
    Status: Connecting to 46.30.213.95:21…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 08:29

    Hello, @Crogers

    Are you sure that you updated both theme and plugin? Do you have the warning or carousel problem? Create the individual topic and provide me admin panel and FTP access to check the problem and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 08:27

    Hello, @Laurent

    Could you, please, provide me the link to page where I’ll be able to check the problem? Because I don’t see problem with categories carousel http://prntscr.com/g2usv2 or products carousel http://prntscr.com/g2utg7 Maybe it’s your browser cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 17:06

    Hello,

    Could you, please, provide me temporary access to your Dashboard and FTP?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 17:04

    Hello,

    1) To disable sidebar on the My Account or any other page edit the page and Choose without in 8theme Layout Options > Sidebar position http://prntscr.com/g2l687
    To remove items from the My account menu go to WooCommerce > Settings > Account and remove endpoints for the items you don’t want to show http://prntscr.com/g2l6mk
    Or you can create your own menu in Appearance > Menus > create the menu and choose it like My account in location settings.

    2) All the available option for the registration you can find in WooCommerce > Settings > Account > Account creation. All the other changes required additional customization.

    3), 4) It requires additional customization. If you have appropriate PHP and CSS skills I can tell you files that include those functions. In other case, you may submit customization request to WPKraken and they help you.

    5) Go to Appearance > Widgets > Add the necessary content into Copyrights areas.

    6) All the available settings for the emails you can find in WooCommerce > Settings > Emails.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 16:47

    Hello, @Laurent

    Please, make sure that you provided correct Dashboard access. I get ERROR: Incorrect username or password. Also, provide FTP access to check the files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 16:43

    Hello,

    I’m not sure about your question because company field is not required by default http://prntscr.com/g2l29h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 16:23

    Hello,

    There is no such option by default. Maybe there is some plugin that allows you to implement this but I did not face such, there are plugins that help you to show variations in this way but they do not redirect to cart once you press the variation.

    You can send customization request to WPKraken, maybe they will be able to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 16:02

    Hello,

    Could you provide me temporary admin panel access to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 15:59

    Hello,

    Oh, sorry. We’ll do it. Sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 15:49

    Hello,

    You are using the old version of our theme and it could be the reason of your problem because search issues were fixed. We would recommend you to do the backup of all the files and DB and update theme and all the plugins to latest versions. Or provide me FTP and admin panel access and we’ll update theme/plugins for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 15:44

    Hello,

    Go to Theme Options > Styling > Custom CSS and add the following code to fix it

    #wc-stripe-cc-form {
        border-color: #2f2f2f;
    }
    #wc-stripe-cc-form input[type="text"], #wc-stripe-cc-form input[type="number"], #wc-stripe-cc-form input[type="email"], #wc-stripe-cc-form input[type="search"], #wc-stripe-cc-form input[type="password"], #wc-stripe-cc-form input[type="tel"], #wc-stripe-cc-form textarea {
        background-color: #1f1f1f;
        border-color: #2f2f2f;
    }

    We’ll also fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 15:36

    Hello,

    Please, provide me temporary Dashboard and FTP access to your site. Also, provide the link to page where you used [8theme] Blog List VC element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 15:33

    Hello,

    The issue caused by Yoast SEO plugin. Filter on that page does not work even if official WooCommerce theme – Storefront – is enabled. Contact plugin author to sort out the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 15:16

    Hello,

    Very likely you added revolution slider shortcode to your wishlist page and this slider does not exist anymore.
    Edit wishlist page and remove slider shortcode.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 13:28

    Ok, great. You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 13:01

    Hello,

    As I can see there is ninja forms loading spinner there
    http://prntscr.com/g2hwwg

    I’m not sure why it is there and if it should be there. I suppose you need to contact plugin author to find out because this plugin does not come bundled with our theme and if you need support for questions related to plugin options you need to contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 12:51

    Hello,

    It’s because the VC script does not work on that page. We are trying to find out why, sometimes cache makes such issues.

    Dashboard access does not work anymore. Have you changed it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 10:54

    Hello,

    1) Go to Theme Options > Styling > Main color and change the main color
    2) Go to Theme Options > Styling > Custom CSS > find #f1ac2b color and replace by the new color.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 10:48

    Hello,

    Go to Appearance > Install Plugins > and update XStore Core plugin to version 1.0.15.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 10:34

    Hello,

    1) Make sure that you updated XStore Core plugin to version 1.0.15.
    2) If it does not help, please, provide admin panel and FTP access to your sites.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 10:33

    Hello,

    We’ll fix it in next theme update. Provide me temporary FTP and Dashboard access to fix it on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 10:08

    Hello,

    1) Make sure that you updated XStore Core plugin to version 1.0.15.
    2) If it does not help, please, provide admin panel and FTP access to your sites.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 31, 2017 at 10:06

    Hello,

    As I can see from error text problem appears in woocommerce-variable-stock-management plugin file. Does it work fine with the default Storefront theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 29, 2017 at 12:05

    Hello,

    1) Do you want to center it for mobile only? Then add the following code in Theme Options > Stylng > Custom CSS

    @media only screen and (max-width: 480px){
    .footer .widget_media_image, .footer .widget-title {text-align: center;}
    }

    2) This is default content of the sidebar. If you want to disable sidebar for the page then do using 8theme Layout Options for your page https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ (Make sure CMB2 plugin is enabled to get these options) Or if you want to place your own content to the sidebar go to Appearance > Widgets > add widget into Main Sibear widget area, add empty text widget if you just want to clear default content of widget area.
    3) Add the following custom to fix the problem
    .nav-sublist-dropdown {top: 40px !important;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 29, 2017 at 11:51

    Hello,

    Please, provide me FTP access to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 29, 2017 at 11:47

    Hello,

    Update your theme to version 4.0. You are using the cache plugin. Please, clean the cache and check again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 29, 2017 at 11:20

    You are welcome.

    Regards

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Viewing 30 posts - 25,711 through 25,740 (of 30,337 total)
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