Hello,
Please, provide me FTP access to your site.
Regards
Hello,
Please, provide me FTP access to your site.
Regards
I found that issue was caused by CDN. It loads the old copies of theme files, that’s why you have this issue.
Regards
Hello,
Let me know the FTP host because I can’t connect to your FTP using credentials that you provided
Status: Resolving address of organic-market.co.uk
Status: Connecting to 46.30.213.95:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Regards
Hello, @Crogers
Are you sure that you updated both theme and plugin? Do you have the warning or carousel problem? Create the individual topic and provide me admin panel and FTP access to check the problem and help you.
Regards
Hello, @Laurent
Could you, please, provide me the link to page where I’ll be able to check the problem? Because I don’t see problem with categories carousel http://prntscr.com/g2usv2 or products carousel http://prntscr.com/g2utg7 Maybe it’s your browser cache?
Regards
Hello,
Could you, please, provide me temporary access to your Dashboard and FTP?
Regards
Hello,
1) To disable sidebar on the My Account or any other page edit the page and Choose without in 8theme Layout Options > Sidebar position http://prntscr.com/g2l687
To remove items from the My account menu go to WooCommerce > Settings > Account and remove endpoints for the items you don’t want to show http://prntscr.com/g2l6mk
Or you can create your own menu in Appearance > Menus > create the menu and choose it like My account in location settings.
2) All the available option for the registration you can find in WooCommerce > Settings > Account > Account creation. All the other changes required additional customization.
3), 4) It requires additional customization. If you have appropriate PHP and CSS skills I can tell you files that include those functions. In other case, you may submit customization request to WPKraken and they help you.
5) Go to Appearance > Widgets > Add the necessary content into Copyrights areas.
6) All the available settings for the emails you can find in WooCommerce > Settings > Emails.
Regards
Hello, @Laurent
Please, make sure that you provided correct Dashboard access. I get ERROR: Incorrect username or password. Also, provide FTP access to check the files.
Regards
Hello,
I’m not sure about your question because company field is not required by default http://prntscr.com/g2l29h
Regards
Hello,
There is no such option by default. Maybe there is some plugin that allows you to implement this but I did not face such, there are plugins that help you to show variations in this way but they do not redirect to cart once you press the variation.
You can send customization request to WPKraken, maybe they will be able to help you.
Regards
Hello,
Could you provide me temporary admin panel access to check?
Regards
Hello,
Oh, sorry. We’ll do it. Sorry for this inconvenience.
Regards
Hello,
You are using the old version of our theme and it could be the reason of your problem because search issues were fixed. We would recommend you to do the backup of all the files and DB and update theme and all the plugins to latest versions. Or provide me FTP and admin panel access and we’ll update theme/plugins for you.
Regards
Hello,
Go to Theme Options > Styling > Custom CSS and add the following code to fix it
#wc-stripe-cc-form {
border-color: #2f2f2f;
}
#wc-stripe-cc-form input[type="text"], #wc-stripe-cc-form input[type="number"], #wc-stripe-cc-form input[type="email"], #wc-stripe-cc-form input[type="search"], #wc-stripe-cc-form input[type="password"], #wc-stripe-cc-form input[type="tel"], #wc-stripe-cc-form textarea {
background-color: #1f1f1f;
border-color: #2f2f2f;
}
We’ll also fix it in next theme update.
Regards
Hello,
Please, provide me temporary Dashboard and FTP access to your site. Also, provide the link to page where you used [8theme] Blog List VC element.
Regards
Hello,
The issue caused by Yoast SEO plugin. Filter on that page does not work even if official WooCommerce theme – Storefront – is enabled. Contact plugin author to sort out the problem.
Regards
Hello,
Very likely you added revolution slider shortcode to your wishlist page and this slider does not exist anymore.
Edit wishlist page and remove slider shortcode.
Regards
Ok, great. You are welcome!
Regards
Hello,
As I can see there is ninja forms loading spinner there
http://prntscr.com/g2hwwg
I’m not sure why it is there and if it should be there. I suppose you need to contact plugin author to find out because this plugin does not come bundled with our theme and if you need support for questions related to plugin options you need to contact plugin author.
Regards
Hello,
It’s because the VC script does not work on that page. We are trying to find out why, sometimes cache makes such issues.
Dashboard access does not work anymore. Have you changed it?
Regards
Hello,
1) Go to Theme Options > Styling > Main color and change the main color
2) Go to Theme Options > Styling > Custom CSS > find #f1ac2b color and replace by the new color.
Regards
Hello,
Go to Appearance > Install Plugins > and update XStore Core plugin to version 1.0.15.
Regards
Hello,
1) Make sure that you updated XStore Core plugin to version 1.0.15.
2) If it does not help, please, provide admin panel and FTP access to your sites.
Regards
Hello,
We’ll fix it in next theme update. Provide me temporary FTP and Dashboard access to fix it on your site.
Regards
Hello,
1) Make sure that you updated XStore Core plugin to version 1.0.15.
2) If it does not help, please, provide admin panel and FTP access to your sites.
Regards
Hello,
As I can see from error text problem appears in woocommerce-variable-stock-management plugin file. Does it work fine with the default Storefront theme?
Regards
Hello,
1) Do you want to center it for mobile only? Then add the following code in Theme Options > Stylng > Custom CSS
@media only screen and (max-width: 480px){
.footer .widget_media_image, .footer .widget-title {text-align: center;}
}
2) This is default content of the sidebar. If you want to disable sidebar for the page then do using 8theme Layout Options for your page https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/ (Make sure CMB2 plugin is enabled to get these options) Or if you want to place your own content to the sidebar go to Appearance > Widgets > add widget into Main Sibear widget area, add empty text widget if you just want to clear default content of widget area.
3) Add the following custom to fix the problem
.nav-sublist-dropdown {top: 40px !important;}
Regards
Hello,
Please, provide me FTP access to check the problem.
Regards
Hello,
Update your theme to version 4.0. You are using the cache plugin. Please, clean the cache and check again.
Regards
You are welcome.
Regards