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Topic: After update my product pictures are too big

pri1234

Participant

July 29, 2017 9:23 pm

All of my product pictures on my single product page are too big. Also when I used the 8theme products through the visual composer on my home page to show new products the pictures were all too big, I had to use something else to display products. Is there any way to fix this? Any help would be greatly appreciated, thanks
Site URL: hidden
Theme version: latest
WooCommerce version: latest

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Olga Barlow

Support staff

July 31, 2017 10:48 am

Hello,

Go to Appearance > Install Plugins > and update XStore Core plugin to version 1.0.15.

Regards

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pri1234

Participant

July 31, 2017 10:51 pm

I did that, and my product pictures are still way too big on my single products page. Underneath, the related products pictures are really large also, my product thumbnails under the product photo on single products page are not cropped correctly when it should be. Using the 8theme “products” through visual composer to display new products on my homepage, those photos are really large too. Any help would be very much appreciated, thanks
Site URL: hidden
Theme version: latest
WooCommerce version: latest

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Olga Barlow

Support staff

August 1, 2017 9:33 am

Hello,

Please, provide me FTP access to your site.

Regards

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pri1234

Participant

August 1, 2017 1:57 pm

Here you go, thanks for looking in to this.
Site URL: hidden
Theme version: latest
WooCommerce version: latest

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

August 1, 2017 3:46 pm

Hello,

FTP directory is empty http://prntscr.com/g30ivd
I need access to your WP installation files.

Regards

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pri1234

Participant

August 1, 2017 6:45 pm

I apologize for that, here are new login details, thanks again
Site URL: hidden
Theme version: latest
WooCommerce version: latest

Content is visible for topic creator and
support staff only.

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Pablofull

Participant

August 1, 2017 10:08 pm

I’m having the same problem after updating theme…thumbnails and product images too big and featured images are not shown.

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Olga Barlow

Support staff

August 2, 2017 3:30 pm

Hello, @pri1234

Check the thumbnails now, please.
Images for the 8theme Products VC element will be fixed in next theme update.

Regards

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Olga Barlow

Support staff

August 2, 2017 3:32 pm

Hello, @Pablofull

Please, wait for the 4.1 update. We’ll fix this issue.

Regards

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pri1234

Participant

August 2, 2017 7:43 pm

On my single product page, the main product picture is still too big. The thumbnails are perfect, homepage is perfect, just the main product photo on single product page is big. If that could be fixed that would be appreciated, thanks
Site URL: hidden
Theme version: latest
WooCommerce version: latest

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Olga Barlow

Support staff

August 3, 2017 2:57 pm

Hello, @pri1234

I don’t see problem with main image http://prntscr.com/g3wbn0 Big image is for the zoom window only, the preview is normal size. If you don’t want the zoom you can disable it in Theme Options.

Regards

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pri1234

Participant

August 3, 2017 3:53 pm

I tried to disable zoom in theme options, it is not that, here is a screenshot of what I am talking about. This picture is way too big. You viewed one of my round products, view a rectangular one. The photo was never this big before the update.

screenshot
Site URL: hidden
Theme version: latest
WooCommerce version: latest

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megabite

Participant

August 4, 2017 8:19 am

I have the same issue… Product slider on products page is not working, it only shows one large image below the product photo, and i can see from inspecting the site that the other 3 images in my product gallery are hidden under some of the content. Also the 8themes banner with mask gave me full screen banners when there should be 3 in a row.

When is the next theme update coming so that this can be fixed?
Site URL: hidden
Theme version: Versjon: 4.0
WooCommerce version: 3.1.1

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Olga Barlow

Support staff

August 4, 2017 12:20 pm

Hello, @pri1234,

I see. Fixed. Check now.

Regards

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Olga Barlow

Support staff

August 4, 2017 12:25 pm

Hello, @megabite

I don’t see described images. Have you sorted out?

Regards

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megabite

Participant

August 4, 2017 12:52 pm

Hi,

Yes i sorted it out – thank you =)

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Olga Barlow

Support staff

August 4, 2017 1:14 pm

You are welcome!

Regards

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pri1234

Participant

August 4, 2017 2:06 pm

Looks good, thank you very much.
Site URL: hidden

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Olga Barlow

Support staff

August 4, 2017 2:25 pm

You are welcome!

Regards

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