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Instagram widget not working - by harshchudasama

This topic has 11 replies, 4 voices, and was last updated 6 years, 8 months ago ago by Olga Barlow

harshchudasama

Participant

July 28, 2017 at 22:17

link : http://www.trillmode.com/

on right side instagram widget is showing error message even though username is correct.
how should i fix that

Please, contact administrator
for this information.

#168958 Copied

10 Answers

Olga Barlow

Support staff

July 29, 2017 at 11:51

Hello,

Please, provide me FTP access to check the problem.

Regards

#168975 Copied

harshchudasama

Participant

August 3, 2017 at 11:32

here’s the details

Please, contact administrator
for this information.

#169332 Copied

Rose Tyler

Support staff

August 3, 2017 at 15:51

Hello,

Contact your server and ask to enable wp_remote_get(), wp_remote_post() functions.

Regards

#169372 Copied

harshchudasama

Participant

August 4, 2017 at 02:03

I contacted them, they replied this,

You are facing this issue because outgoing ports are blocked due to infections.

———————————–
DROP tcp — 0.0.0.0/0 0.0.0.0/0 multiport dports 80,443,465,587 owner UID match 2650 /* Dropped outgoing ports 80,443,465,587 for trillwq1 due to abuse */
———————————–

Below is the scan result :-
——————————–

/home/trillwq1/public_html/wp-content/themes/xstore-child/functions.php: SiteLock-PHP-EVAL_REQUEST-hs.UNOFFICIAL FOUND

———– SCAN SUMMARY ———–
Infected files: 1
Time: 167.280 sec (2 m 47 s)

———————————

Please check the above file and clear the infection in it or you can delete it and upload new files which are clean.

Once you have done this, you can click Unblock Port from Cpanel – Health Checks and Monitoring – Port 80 . This will run a scan once again and unblock the ports.

Once the port is unblocked, you should not face any issues with the website.

#169385 Copied

Olga Barlow

Support staff

August 4, 2017 at 13:39

Hello,

Seems you have added some code to your child theme that caused abuses and your hosting provider locked the ports. We can’t check what code you added
Status: Starting download of /public_html/wp-content/themes/xstore-child/functions.php
Command: PASV
Command: RETR functions.php
Response: 550 Can’t open functions.php: Permission denied

Once you remove the code and inform your hosting provider about this they will unblock ports.
We are not responsible for code that you add to your child theme. We provide support for issues related strictly to our theme.

Regards

#169463 Copied

harshchudasama

Participant

August 4, 2017 at 17:09

i never added any code, i never manipulated that file. what should i do?

#169492 Copied

harshchudasama

Participant

August 5, 2017 at 17:24

the port is open now, all files are clean,
but insta widget is still not working

link : http://www.trillmode.com/2017/06/19/okay-but-first-coffee/

#169514 Copied

Laranz

Participant

August 7, 2017 at 22:33

Hi,

Can you double check the instagram username you gave, you gave handmade, https://www.instagram.com/handmade/ and indeed not found so only it gives error, please check the username, it will work without any issue.

Let us know,

Thanks,
laranz.

#169574 Copied

harshchudasama

Participant

August 7, 2017 at 22:48

yes its fixed now, i wasnt handmade till yesterday, i just changed it and its working right now

#169576 Copied

Olga Barlow

Support staff

August 8, 2017 at 09:27

Hello,

Ok, we are glad to hear that problem was solved.

Regards

#169599 Copied
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