link : http://www.trillmode.com/
on right side instagram widget is showing error message even though username is correct.
how should i fix that
I contacted them, they replied this,
You are facing this issue because outgoing ports are blocked due to infections.
DROP tcp — 0.0.0.0/0 0.0.0.0/0 multiport dports 80,443,465,587 owner UID match 2650 /* Dropped outgoing ports 80,443,465,587 for trillwq1 due to abuse */
Below is the scan result :-
/home/trillwq1/public_html/wp-content/themes/xstore-child/functions.php: SiteLock-PHP-EVAL_REQUEST-hs.UNOFFICIAL FOUND
———– SCAN SUMMARY ———–
Infected files: 1
Time: 167.280 sec (2 m 47 s)
Please check the above file and clear the infection in it or you can delete it and upload new files which are clean.
Once you have done this, you can click Unblock Port from Cpanel – Health Checks and Monitoring – Port 80 . This will run a scan once again and unblock the ports.
Once the port is unblocked, you should not face any issues with the website.
Seems you have added some code to your child theme that caused abuses and your hosting provider locked the ports. We can’t check what code you added
Status: Starting download of /public_html/wp-content/themes/xstore-child/functions.php
Command: RETR functions.php
Response: 550 Can’t open functions.php: Permission denied
Once you remove the code and inform your hosting provider about this they will unblock ports.
We are not responsible for code that you add to your child theme. We provide support for issues related strictly to our theme.
the port is open now, all files are clean,
but insta widget is still not working
Can you double check the instagram username you gave, you gave handmade, https://www.instagram.com/handmade/ and indeed not found so only it gives error, please check the username, it will work without any issue.
Let us know,
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