Forum Replies Created

Viewing 30 posts - 25,681 through 25,710 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 16:07

    Hello, @gewoonbovenaan,

    It’s because of your code that comments out all the necessary code below http://prntscr.com/g3h7g4
    Once I removed your comments everything is fine. I see this problem on all your pages where you added pixel. So, check them all and remove wrong commits.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 15:35

    Hello,

    WC does not support filter toolbar for the single product page. If you need help with additional development you may contact WPKraken team because default theme support does not include additional customization service.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 15:32

    Hello, @Pablofull

    Please, wait for the 4.1 update. We’ll fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 15:30

    Hello, @pri1234

    Check the thumbnails now, please.
    Images for the 8theme Products VC element will be fixed in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 14:47

    Hello, @identidade

    Don’t know why but I still have the error. Do you have any limits on your server for users from other countries?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 14:38

    Hello,

    Unfortunately, we did not test our theme with such plugins, that’s why can’t suggest any. Besides it’s related more to default WP functionality, so I don’t think that any compatibility issues with our theme will appear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 14:02

    Hello,

    1) You may try some plugin (there are many plugins to implement this option) or add more tabs by custom development https://docs.woocommerce.com/document/editing-product-data-tabs/

    2) Because logo block has 16% width of the header to display menu and cart, search etc. In your case, you can try to increase with a little bit. Add the following code in custom CSS

    @media only screen and (min-width: 992px){
    .header-wrapper.header-double-menu .header-logo {
        width: 20%;}
    }

    3) Either remove empty space from your image http://prntscr.com/g3fdya and upload image without empty space or remove header paddings

    @media only screen and (min-width: 992px){
    .header-wrapper header > .container .container-wrapper {
        padding-top: 0;
        padding-bottom: 0;
    }}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 2, 2017 at 11:00

    Hello,

    Provide me admin panel and FTP access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 16:48

    Hello, @Laurent

    I suppose it’s because of the CDN if you use it. The old versions of some script files were cached, once files were updated on CDN servers everything works fine again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 16:45

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 16:37

    Hello,

    Unfortunately, there is no such option for this header type. My account link placed in the top bar.
    If you want to show it next to search you need to make changes in etheme_shop_navbar function (xstore/faramework/template-elements.php) and probably CSS changes. If you need help with additional customization you may contact WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:48

    Hello,

    I have asked not about screenshot but about access to your Dashboard to check the plugins you have and WC settings to find out why that field is required on your site. We don’t have such problem on our test installations.
    Waiting for the credentials to login to your Dashboard and check the settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:46

    Hello,

    FTP directory is empty http://prntscr.com/g30ivd
    I need access to your WP installation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:42

    Hello,

    1) I have fixed by custom CSS. We’ll also improve it in next theme update.
    2) I don’t see the problem when parent theme is enabled http://prntscr.com/g30gu6 and http://prntscr.com/g30h7c . Check the code that you used in the child theme to find out what causes your issue and makes mini cart blank.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:20

    Hello, @identidade,

    Can’t connect to your FTP
    Status: Connecting to 104.243.47.180:21…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:14

    Hello,

    Please, provide FTP to fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:10

    Hello, @virtualabode,

    This bug will be fixed in next theme update. I think it will be available within next 2-3 days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:07

    Hello,

    No, our theme does not have the search by tags.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 15:07

    Hello,

    xstore/framework/template-elements.php – etheme_shop_navbar, etheme_top_links functions
    xstore/headers/two-rows.php
    and CSS styles of course.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 14:58

    Hello,

    Problem caused by compatibility with premium version of woocommerce-wholesale-prices plugin. Seems it changes the results of the search page and causes the issue. Once we disable plugin everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 14:40

    Hello,

    Unfortunately, there is no option to add the header image for the single product.
    If you use VC editor to create product description you can try page custom CSS to implement different header image for the different products.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 14:37

    Hello,

    1) Related products looked bad because of the CDN option, CDN cached the old versions of the files and makes the problem. We made a lot of changes in theme files, scripts that’s why you need to clear cache and CDN if you use it to make site works ok with the new version.
    2) You can manage single product sidebar widgets from Appearance > Widgets > Single Product Sidebar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 14:32

    Hello,

    It depends on what exactly you need to implement:
    – different design of the variations, then https://woocommerce.com/products/product-add-ons/ or https://codecanyon.net/item/woocommerce-extra-product-options/7908619 or similar.
    – sale if the user buys more than 1 piece then https://woocommerce.com/products/dynamic-pricing/ or https://wordpress.org/plugins/woocommerce-bulk-discount/ or similar

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 14:10

    Hello,

    You used the old version of our theme and new WC plugin. It was the reason of your problem. I have updated the theme to version 3.16.3 and everything is fine. Also, there is version 4.0 of our theme but I would recommend you to check update changelog before the update to version 4.0 to be sure that it’s ok for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 13:47

    Hello,

    I don’t see the heading on your category page, you have disabled breadcrumbs. Or it does not work when breadcrumbs are enabled?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 13:38

    Hello,

    This is custom VC element to display the carousel of 8theme brands.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 13:34

    Hello,

    Could you also provide admin panel access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 10:03

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 10:02

    Hello,

    Let me know your Dashboard access, I’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 1, 2017 at 10:00

    Hello, @identidade,

    Dashboard credentials
    ERRO: A senha que você colocou para o usuário support está incorreta.
    Also we need FTP access.

    Regards

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    Viewing 25,710 results - 25,681 through 25,710 (of 30,337 total)
Viewing 30 posts - 25,681 through 25,710 (of 30,337 total)
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