Forum Replies Created

Viewing 30 posts - 24,211 through 24,240 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 28, 2018 at 09:17

    Hello,

    We checked the FTP and see only empty directory http://prntscr.com/iks1m1
    Seems this user has wrong destination folder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 18:49

    Hello,

    You can use custom CSS and make mega menu container larger
    @media only screen and (min-width: 992px){
    .item-design-mega-menu.columns-6 .nav-sublist-dropdown, .menu-element .item-design-mega-menu.columns-6 .nav-sublist-dropdown {
    width: 1415px;
    }}

    But maybe it would be better to change column width for the item that is smaller and for the menu item that is larger http://prntscr.com/ikj8nw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 18:43

    Hello,

    Can you describe in more details what exactly is wrong? I don’t find problems with filter by price
    https://gyazo.com/a13679639da744de1e9c833085a55aa6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 18:40

    Hello,

    1) Make sure that you set correct settings for that plugin according to theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    2) Add the following custom code in Theme Options > Styling > Custom CSS

    .content-product .star-rating {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 18:36

    Hello,

    Provide me temporary FTP access to your staging site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 17:56

    Hello,

    I think it’s not a problem to create footer like you have on the screenshot. If you provide PSD and admin panel access I’ll be able to help you with base layout.

    But header requires additional customization because elements highlighted here http://prntscr.com/ikig1r can’t be there without additional customization of header structure. So, if you have PHP and CSS skills I can point you to the right direction and tell what files you need to edit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 17:49

    Hello,

    You can set mega menu columns number to 6 but add 7 items and set the custom width for every column, the sum of these custom widths should be 100%, then you’ll get 7 columns in one row.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 17:26

    Hello,

    Secondary menu has vertical flex direction, main menu – horizontal.
    If you want to have horizontal columns I would recommend you to use Static Blocks to create your mega menu. For example
    Step 1 – Static block http://prntscr.com/iki03a
    Step 2 – Choose block in the menu options http://prntscr.com/iki0kb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 17:03

    Hello,

    We did not study this question, that’s why can’t give you any recommendations, sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 17:02

    Hello,

    1) If the plugin works fine with Storefront but does not display options on the single product page with our theme only then contact plugin author and ask what WC hook does he use to display these options? Maybe this hook is missing in our theme and we’ll be able to add this.

    2) “is the latest update for xstore Version 4.9.4” – don’t understand your question. 4.9.4 – is WP version and XStore 4.20 is compatible with this version of WordPress. What another update you are looking for?

    3) Go to Theme Options > Header Settings > Disable Header overlaps the content option.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 16:54

    Hello,

    Yes, we also don’t understand WC changes for the images, all themes removed its own settings for the images because they released the new options in the customizer in the 3.3 update and then in version 3.3.3 they removed these setting at all. Strange logic.

    Once you get the images feel free to contact us. Maybe we’ll be able to implement them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 16:48

    Hello,

    1) If you want to update theme to the latest version you need to update WC plugin to version 3.3.3 first because the new version of XStore theme does not support WC 3.2.x anymore.
    2) If you want to get help with theme and plugin update provide me correct FTP access to your site and do the backup of all the files and DB before reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 16:14

    Hello, @market4y

    We’ll be able to help you with this and install Arabic translation even without the additional fee. But we’ll be very grateful if you set 5-stars rating for XStore theme once we finish.

    So, once you buy the xstore license, please, reply back and provide me Dashboard and FTP access to your site and xstore purchase code in the Private content area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 15:51

    Hello,

    FTP access to dev site is not correct. Please, check the password and reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 14:45

    Hello,

    You can delete W3 Total cache plugin and it should not make any problem and use Rocket instead of W3.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 12:14

    Hello,

    If parent theme is enabled everything works fine even when Essential Grid plugin is activated. So, contact your developer to fix the problem because looks like the issue is caused by custom code in child theme.

    Also, keep in mind that you don’t need to buy plugins that came bundled with our theme. You can get the updated version of all the included plugins here https://www.8theme.com/download-plugins/
    If you did not find the latest version there just report us and we’ll update plugins on that page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 27, 2018 at 08:40

    Hello, @shiningeyes

    Can you provide me correct FTP and Dashboard access at the same time? We can’t help you if you send us only one of this. Waiting for your reply. We want to solve this problem ASAP and close the ticket because it takes too long time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 18:22

    He-he, now you know about this hidden option 😉
    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 18:18

    Hello,

    Quick view icon was missing because Quick option was not enabled in Theme Options http://prntscr.com/ik1aqu
    Add to cart button was missing because of your custom code in child theme functions.php.
    Check now the hover effect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 18:01

    Hello,

    For me, it looks like a bug but we checked this with the official WooCommerce theme – Storefront and it works in the same way. Category description is the default WC plugin option, bottom description is XStore theme feature that’s why you see the difference between them. You can contact WC plugin support to clear the situation with product category description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 17:57

    Hello,

    No, they can’t add product to cart if they do not select all the necessary attributes http://prntscr.com/ik0zkp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 17:53

    Hello,

    FTP – we don’t need cPanel access, FTP only. If you need help with this you may contact hosting provider to get them.

    Issues:
    1. We did not change any currency settings. I don’t know why you have problems with it.
    2. If you need site optimization contact WPKraken team.
    3. If the plugin does not support CSS or JS minification ask plugin author what files should be excluded and add them in cache plugin settings.
    4. Go to Theme Options > Styling > Navigation > Choose Right for the menu alignment. Not sure why this option was changed.
    5. I need FTP access to fix this.
    6. Sorry, my fault, I have changed the color while fixing the issue with video width. You can change it back in row settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 17:12

    Hello,

    1) Single image http://prntscr.com/ik0561 don’t have crop option anymore after WC update 3.3
    You may try to change it using WC hooks that they offer https://github.com/woocommerce/woocommerce/wiki/Customizing-image-sizes-in-3.3-

    2) In version 3.3.3 they removed image settings at all even from customizer. But we keep the previous version of their settings http://prntscr.com/ik093w But 8theme product widgets use WP thumbnails size (Settings > Media) to avoid too big image in that area. So, if you don’t want to crop these images disable it in WP settings and regenerate thumbnails.

    3) “How to disable the prev next on hover images” – I don’t see any prev/next there http://prntscr.com/ik0b9a
    Can you explain in more details? Maybe screenshot?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 16:57

    Hello,

    Search looking through the description and title if it finds the journaling and bibles words there it displays the results. It does not search by category title or tags. If you want to have the search by category title or tags you need to use some third-party search plugins that include this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 16:16

    Hello,

    You are using Post grid element that loads post using script and requests to the database. If you want to speed up the process you may try cache plugin and optimized your DB. But it’s not related to our theme because it’s default element of the Visual Composer plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 16:02

    Hello,

    No, there is not. You can use any permalinks type you need.
    Also, we had the problem with pagination in version 4.19 and if you use 4.20 you should not have any problems with it. I see that Infinite loading works fine on your shop page.

    Let me know if you still have the problem with pagination.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:41

    Hello,

    1) Fixed.
    2) Your menu item has description http://prntscr.com/ijyt6q And our theme displays menu descriptions. If you want to remove it then edit menu and delete description. Meanwhile, I just have hidden it http://prntscr.com/ijyuy2 but it still exists in the page source.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:27

    Hello,

    Then go to Theme Options > General > Header Types and choose Advanced header type. To change the colors go to Theme Options > General > Header settings. If you change the option but it does not work for you then tell me what option you enabled and provide me temporary admin panel access, we’ll check why it does not work for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:25

    Hello,

    Provide me the link to plugin that you use to add that option. Are you sure that that plugin offers the calculator on the single product page? Does it work with the default WooCommerce theme – Storefront?

    If you are looking for shipping rules based on weight then you may draw your attention to https://woocommerce.com/products/table-rate-shipping/ or similar. But I’m not sure that this plugin has the option to show the calculator on the single product page, most likely on the cart/checkout only.

    Actually, in your case, this question should be related to WC plugin developers more than to theme author because such plugins should be compatible with WooCommerce. If it’s compatible then our theme will support it or we’ll be able to add this support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 26, 2018 at 15:12

    Hello,

    You set container width 1400px, our demo from your screenshot has 1140px. So, of course, image block on our demo is a little bit smaller.
    You may try custom padding for your images to make it smaller (Theme Options > Styling > Custom CSS)

    .content-product .product-content-image img {
        padding: 20px;
    }

    Regards

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Viewing 30 posts - 24,211 through 24,240 (of 30,391 total)
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