Features broken after update - by luker - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 6 years ago ago by Rose Tyler

  • Avatar: luker
    luker
    Participant
    March 1, 2018 at 12:11

    There seems to be a couple of problems since I updated the theme, in visual composer the background colour option is not working I cant select a colour. The option does not allow me to add anything.
    I am having another website problem, on the checkout page the Area / Suburb * option is not working and does not pick up any addresses I have attached a screen shot. In the fixed header the cart and wishlist icons disappear. I have screen shots but dont know how to add them.

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: luker
    luker
    Participant
    March 1, 2018 at 12:22
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2018 at 14:32

    Hello,

    There seems to be a couple of problems since I updated the theme, in visual composer the background colour option is not working I cant select a colour. The option does not allow me to add anything.

    – you need to update Massive Addons for Visual Composer plugin https://xstore.helpscoutdocs.com/article/37-plugins-update

    I am having another website problem, on the checkout page the Area / Suburb * option is not working and does not pick up any addresses I have attached a screen shot.

    – do you have this problem only with our theme or with default WC theme – Storefront too?

    In the fixed header the cart and wishlist icons disappear.

    – please clear cache and check one more time http://prntscr.com/ildvjl

    Regards

    Avatar: luker
    luker
    Participant
    March 1, 2018 at 15:01

    I looked and massive ad-dons was up to date so I deactivated it and deleted it expecting that there would be an option to reinstall and activate the new version but now I cant find a link to readd the massive ad-dons? The problem is still there even without massive ad-dons installed.

    Avatar: luker
    luker
    Participant
    March 1, 2018 at 15:32

    Ok I have reactivate and updated the massive addons but the problem is still there please can you assist.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2018 at 16:01

    Hello,

    https://prnt.sc/ilfbq4 – please clear cache and check.

    Regards

    Avatar: luker
    luker
    Participant
    March 1, 2018 at 16:07

    Hi I have cleared all history and cache but the problem is still there, I have had this problem before on another site I built with xstore last year and a technician login and fixed it. Please could you maybe have a look in the backend.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2018 at 16:20

    I’ve checked your site, and do not see the problem anymore – https://prnt.sc/ilfkn6 If you edit some page right now, save your changes and close the page. If after the re-open, the problem persists, provide me link to page with the problem.

    Regards

    Avatar: luker
    luker
    Participant
    March 1, 2018 at 16:45

    Hi the problem is still there, on checkout the Area / Suburb * option does not work no matter what erea you enter it says nothing found please can you have a look in the backend I have attached another screen shot

    https://www.mygreenstore.co.za/wp-content/uploads/2018/03/2018-03-01-17_30_38-Checkout-My-Green-Store.png

    Please, contact administrator
    for this information.
    Avatar: luker
    luker
    Participant
    March 1, 2018 at 16:47

    Oh I see we are talking about two different problems thank you I see the colour background is now working I was talking about the checkout problem.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 2, 2018 at 10:40

    Hello,

    Problem with checkout is related to plugin The Courier Guy plugin Woocommerce V3. Contact plugin author to solve the issue.

    Regards

    Avatar: luker
    luker
    Participant
    March 2, 2018 at 10:49

    Thank you so much its working perfectly now you guys are great!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 2, 2018 at 12:44

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

  • Viewing 13 results - 1 through 13 (of 13 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.