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WooCommerce cart and Wishlist not working

This topic has 5 replies, 3 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

ason77

Participant

February 28, 2018 at 21:52

Can not add products to wish list or to shopping cart unless I’m logged in as admin. Sometimes it adds one and when I try to add multiple products to cart it replace the recently added one with the old one.

Please, contact administrator
for this information.

#186750 Copied Theme version: Royal Theme V: 3.1 WooCommerce version: WooCommerce Version: 3.2.3

4 Answers

Rose Tyler

Support staff

March 1, 2018 at 08:38

Hello,

Please check if the problem relates to changes in child theme. This means that you need to activate parent theme on site and check work of cart and wishlist. If the problem occurs even with parent theme, try to disable all 3rd-party plugins and check one more time.
Also, versions of theme and woocommerce, that you use, do not fully compatible, this can be reason of the problem. Here you may find changelog and information about compatibility – https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Let us know if you need any further assistance.

Regards

#186774 Copied

ason77

Participant

March 1, 2018 at 15:28

Helo,

I activated the parent theme and the same thing happens. I updated the theme which means it should now be compatible with my version of woocommerce. any other suggestions? Also, after updating it I try to go to my page and I can only see the header and the rest is hidden.

#186843 Copied Theme version: Royal WooCommerce version: 3.2.3

ason77

Participant

March 1, 2018 at 21:11

I have deactivated the woocommerce deposits plugin and the woocommerce wishlist, it seems to be working fine now. Apparently those plugins are not compatible with the new version of woocommerce.(v. 3.3.3)
any recommendations based on this information? also when I update the them, the appearance changes and like I mentioned earlier only my header is displayed when I do so.

#186871 Copied Theme version: 3.1 WooCommerce version: 3.3.3

Olga Barlow

Support staff

March 2, 2018 at 12:00

Hello,

1) Go to Appearance > Themes > enable official WooCommerce theme Storefront and check if this problem appears even with the default theme.
2) If yes, then to contact plugin author to solve the problem. We won’t be able to do this.
3) If the problem happens only when our theme is enabled and everything works fine with the default WC theme then reply back to me.

Regards

#186950 Copied
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