We are theme support and we are able to help you only with issues related strictly to our theme. If you use third-party cache extension that has known issues with WC plugin (if you read this post https://docs.woocommerce.com/document/configuring-caching-plugins/ you know that ) we can do nothing.
If you and the hosting provider that offers you that cache can’t make it work even with default theme then our theme is not the reason of the problem. Try another cache that does not have such problems with WooCommerce plugin if you chose WooCommerce as the main platform to sell products.
Regards
Olga Barlow
Participant
May 15, 2018 at 08:54
Hello,
Check now, please. We have updated theme.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:31
Ok. We’ll be waiting.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:30
Hello,
1) Yes, it’s part of the requests for the wishlist option.
2) Our developers need to do changes in few places. So, it would be better if we do this for you. In next theme update, we will also improve this option to start this request only when you add something to wishlist.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:26
Provide FTP access to your site if you want to have tienda in brand permalinks. We can’t reproduce this issues on our test installations.
Check now, please. Blog is not at the brand URL anymore.
Regards
Olga Barlow
Participant
May 14, 2018 at 15:04
Hello,
Unfortunately, there is no way to speed up the response from the theme side, it depends on the server. All that we can do it’s remove etheme_wishlist_fragments query during page loading.
Regards
Olga Barlow
Participant
May 14, 2018 at 13:57
Hello,
We have updated theme for you. Your white screen issue was caused by classico-child/framework/theme-functions.php. We have renamed that file. If you want to change theme functions you don’t need to copy theme-functions.php file into child, copy function that you want to change and add it to functions.php if the child theme to change.
Regards
Olga Barlow
Participant
May 14, 2018 at 13:32
Hello,
Check now, please.
Regards
Olga Barlow
Participant
May 14, 2018 at 13:08
Hello,
We have activated the official WooCommerce theme Storefront and see the same issues http://prntscr.com/jhnw82
So, it does not work with the official WC theme. Please, make it work with the official theme and then contact us if the problem remains with our theme only.
Regards
Olga Barlow
Participant
May 14, 2018 at 12:50
Hi, @thisisbolo
Thanks for the assistance.
Regards
Olga Barlow
Participant
May 14, 2018 at 12:47
Hello,
1) Can you provide us screenshot of the “subscribe our newsletter” area during registration? Because we didn’t find such field by default on the registration page.
2) We plan to add the checkbox “I have read and agree to the Privacy Policy” on the registration page.
3) We did not test theme with that plugin but don’t think that any compatibility issues will appear. If you find any problem let us know and we’ll fix it.
Regards
Olga Barlow
Participant
May 14, 2018 at 12:34
Hello,
Our FTP user does not have permission to change files or copy the new one. We can’t update the theme and check what exactly is wrong. Please, change the user permissions and reply back.
Regards
Olga Barlow
Participant
May 14, 2018 at 10:43
Hello,
Problem was caused by old version of the theme that you used. We have updated theme and everything works fine. Check now.
Regards
Olga Barlow
Participant
May 11, 2018 at 16:38
Hello,
Yes, if you want to change the template you can follow WC instructions and make changes in the child theme.
Regards
Olga Barlow
Participant
May 11, 2018 at 16:37
He-he, thanks. We are glad to hear that our answer was helpful.
Regards
Olga Barlow
Participant
May 11, 2018 at 15:17
Done.
Regards
Olga Barlow
Participant
May 11, 2018 at 14:32
Hello,
Please, check the FTP credentials that you provided, we can’t connect to your server using that login and pass.
Also, tell me what error do you get after the update?
Regards
Olga Barlow
Participant
May 11, 2018 at 14:27
Hello,
We plan to exclude FontAwesom icons at all in next update and replace them with our icons. So, if you want to use FA in future all the changes you need to do in child theme files.
Regards
Olga Barlow
Participant
May 11, 2018 at 14:20
Hello, @axels83,
Product Filter plugin has adaptive filtering option, but we are not sure about WOOF. It would be better to ask plugin author if plugin allows you to implement what you need.
Regards
Olga Barlow
Participant
May 11, 2018 at 14:18
Hello,
1) You did not choose Arabic in WP settings to enable RTL
2) The file was not synchronized http://prntscr.com/jgkqsv
In next theme updates, we’ll try to fix this compatibility issue.
Issue #2
If shop page widget area is empty then you’ll see default widget. If you want to add the filter there and remove default Categories widget just add the filter widget into Shop sidebar, it does not have WC actions because shop sidebar is not the default option of WC plugin.
Feature with breadcrumbs is interesting and I think useful for users!
At nearest feature, we plan some improvements for the XStore theme for better speed, mobile performance etc. Once we finish with these maybe we’ll try extension development.
Regards
Please, contact administrator for this information.
Olga Barlow
Participant
May 11, 2018 at 09:41
Hello,
Ok. Provide, please, Dashboard and FTP access and tell us the path to error logs to check them.
If you use custom CSS code place it in child theme style.css to avoid problems after theme update.
1) It requires more changes than just replace classes. Should be also updated FontAwesome files that are included in our theme and all the classes of the FontAwesome icons that were used in theme. Sorry, but at this moment our theme comes with FontAwesome 4.7.
2) “Additional custom blocks” block that you can use for the advanced product description. That’s why it is placed above the Related products. If you want to move it below the related products you need to change few lines. Copy xstore/woocommerce/content-single-product.php file into child theme and move the related product code above the additional block code in http://prntscr.com/jggc4j
