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Problems with Slider Revolution - by Rodrigo

This topic has 8 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

Rodrigo

Participant

May 11, 2018 at 14:45

Hello Rose,

I have a problem here in the Slider Revolution part, I updated it with the latest version and now I’m encountering the following error:

https://gyazo.com/1e6500dc61302afe6995292b9a93157d

Why is this happening? How can I fix this?

Another detail that I noticed is that access to my WordPress was much slower after this last update.

I await your next interaction.

Best regards,
Rodrigo M.

#192797 Copied

7 Answers

Rose Tyler

Support staff

May 11, 2018 at 15:07

Hello,

The error message you’re receiving is usually caused by double jQuery library inclusion on your Website or a conflict with a 3rd party plugin.

Regards

#192799 Copied

Rodrigo

Participant

May 11, 2018 at 15:29

Hello Rose,

Got it, and in the case how can I fix this problem?

I look forward to your next interaction and thank you for the support.

Best regards,
Rodrigo M.

#192807 Copied

Rose Tyler

Support staff

May 11, 2018 at 15:36

Hello,

Please try to disable all 3rd party plugins, also check if the problem persists with parent theme and default theme.

Regards

#192809 Copied

Rodrigo

Participant

May 11, 2018 at 16:01

Hello Rose,

I did as I said but I still have the same problem, I deactivated all the plugins and left only the Slider Revolution, but broke the theme due to needing the WPBakery Page Builder, then I activated the Bakery and even then the Slider did not work, it presents the same error .

I activated the parent theme and without success only with these two active plugins.

I await your next interaction!

Best regards,
Rodrigo M.

#192814 Copied

Rose Tyler

Support staff

May 11, 2018 at 16:06

Hello,

Please provide us with temporary wp-admin access.

Regards

#192816 Copied

Rodrigo

Participant

May 11, 2018 at 16:20

Hello Rose,

Follow the access data to WordPress in private content.

Best regards,
Rodrigo M.

Please, contact administrator
for this information.

#192821 Copied Theme version: 2.9.2

Olga Barlow

Support staff

May 14, 2018 at 10:43

Hello,

Problem was caused by old version of the theme that you used. We have updated theme and everything works fine. Check now.

Regards

#192889 Copied
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