Page 791 – 8theme.com

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Viewing 30 posts - 23,701 through 23,730 (of 30,391 total)

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Olga Barlow

Participant

May 21, 2018 at 15:01

Hello,

We are trying to connect to your server and can’t anymore. Got the error

Response: 331 Password required for wp_i469jv
Command: PASS ********
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

Can you, please, check if FTP access is correct?

Regards

#193343 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 21, 2018 at 14:02

Hello,

1) In your case the best way to update theme is FTP. To do this you need to download the latest version of the Royal theme. Extract the archive to get royal folder. Then connect to your server via FTP. Go to wp-content/themes/royal and remove woocommerce folder. After that go to wp-content/themes/ and copy extracted folder royal to wp-content/themes/ with overwriting.

2) After that go to Theme Options > if you see the activation screen you need to use your purchase code to activate theme. If you don’t see activation screen then just re-save settings.

Theme update is free of charge, so if you provide FTP access we’ll do it ASAP for free.

Regards

#193333 Copied In reply to: Updating to the child Royal theme-

Olga Barlow

Participant

May 21, 2018 at 13:53

Hello,

Seems you did not update the slider correctly. We have removed your version and installed it again and everything works fine. Check now, please.

Regards

#193332 Copied In reply to: Revolution Slider Error

Olga Barlow

Participant

May 21, 2018 at 13:48

Hello,

Product import is not related to the theme, it’s related to WC plugin. You can try additional plugins, for example, All in one import to import products and set areas where should be imported the old information.

Also, I would recommend you to contact WC plugin support to make sure about this.

Regards

#193331 Copied In reply to: Import Bulk Products

Olga Barlow

Participant

May 21, 2018 at 13:41

Hello,

Seems that this plugin use POST method to add to cart. So, please, keep Ajax add to cart option disabled http://prntscr.com/jknf1h if you want to use this plugin.

Try now, please.

Regards

#193330 Copied In reply to: Gravity Form Product Add on Plugin not working

Olga Barlow

Participant

May 21, 2018 at 10:47

Hello,

If you want to use custom font go to Theme Options > Typography > Upload custom font > and upload font. Then you’ll be able to choose it in the list of the available fonts http://prntscr.com/jkkxle

Regards

#193315 Copied In reply to: Adobe Typekit Font

Olga Barlow

Participant

May 21, 2018 at 10:44

Hello,

We did not face any issues with update http://prntscr.com/jkkvrt

Regards

#193313 Copied In reply to: Error: PCLZIP_ERR_BAD_FORMAT (-10)

Olga Barlow

Participant

May 21, 2018 at 10:40

Hello,

I have checked the Typography options and see that your custom font is available in the list http://prntscr.com/jkktcm
So, describe your issue in more details, please, maybe provide screenshot where you can’t choose the font.

Regards

#193312 Copied In reply to: Indie Flower Font

Olga Barlow

Participant

May 21, 2018 at 10:27

Hello,

If you want to update theme you don’t need to update child theme because if you have any custom code it should be placed in the child theme files, you need to update parent theme.
After theme update, you need to go to Theme Options and make sure that theme is activated with your purchase code and re-save theme options. Also, you need to do the backup of widgets that you have because sometimes widgets are messed up after theme update and you need to put them into the correct widget area again.

If you want we can help you with the theme update, just provide us FTP access to your site.

Regards

#193310 Copied In reply to: Updating to the child Royal theme-

Olga Barlow

Participant

May 17, 2018 at 17:02

You are welcome!

Regards

#193193 Copied In reply to: the slider revolution wider

Olga Barlow

Participant

May 17, 2018 at 17:00

Hello,

Sorry for such a long delay in answering. We have implemented the structure like on the screenshot. Check, please.

We have added some custom styles to child theme style.css and the mega menu should have the following structure http://prntscr.com/jj57so and special class.

There is no other easier way to make columns one below the other without the gap.

Regards

#193190 Copied In reply to: Few Problems

Olga Barlow

Participant

May 17, 2018 at 10:51

Hello,

1) Check the revisions and maybe you’ll be able to get your tabs and categories back. Or just add them again.
2) Contact your hosting provider to solve the problem with the connection. If the problem appears even with the default theme we can do nothing.

Regards

#193171 Copied In reply to: Theme conflict with WPBakery Page Builder: "Connection lost. Saving has been…"

Olga Barlow

Participant

May 17, 2018 at 10:46

Hello,

Provide us temporary Dashboard and FTP access to your site, please.
We’ll check.

Regards

#193170 Copied In reply to: Indie Flower Font

Olga Barlow

Participant

May 17, 2018 at 10:15

Hello,

We have sent you email to your registration email. Check, please.

Regards

#193168 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 17, 2018 at 08:46

Hello,

We have added the code in .htaccess file that plugin author suggested to increase the maximum body length value. After that everything works fine. Seems your hosting provider did not do this if you contacted him.

Regards

#193164 Copied In reply to: All options disappeared on page editing view

Olga Barlow

Participant

May 16, 2018 at 17:39

Hello,

Update theme to latest version 2.5 and then tell me if you still have all these errors. Before update do the backup of your files and remove theleader/woocommerce folder.

Regards

#193135 Copied In reply to: Cart error Return page error Multiple php version errors

Olga Barlow

Participant

May 16, 2018 at 17:36

Hello,

We don’t see any tab or categories widget in the page content http://prntscr.com/jip48e
The same situation when default theme is enabled https://gyazo.com/0bb352b8ff4837f49312a8856208c1c
You did not add that content that’s why you don’t see it.

Regards

#193134 Copied In reply to: Theme conflict with WPBakery Page Builder: "Connection lost. Saving has been…"

Olga Barlow

Participant

May 16, 2018 at 17:11

Hello,

Provide Dashboard and FTP access, please. We’ll check if we could make the theme compatible with that options.

Regards

#193131 Copied In reply to: help for use v plugin

Olga Barlow

Participant

May 16, 2018 at 17:07

Hello,

Please, check if everything works fine when the Storefront theme is enabled. Let us know about results and provide also Dashboard and FTP access to your site.

Regards

#193130 Copied In reply to: Ecommerce tracking

Olga Barlow

Participant

May 16, 2018 at 17:03

Hello,

What plugins did they mention? You did not tell us what plugin.
And how can we check if the cache is enabled? Because when we use Tools > Varnish Debugging , disabled all the plugins, enabled default theme and tested for example about us page we still had “A caching service is running but is unable to cache your site.”

Has Dreamhost support any live chat to contact them? Because it’s difficult to solve the problem when you post their messages and we can’t ask things that we need to specify.
Regards

#193129 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 16, 2018 at 16:39

Hello,

If you have problem even with the Storefront theme then this issue is not the conflict between theme and plugin. I think it can be some server settings. Check the server error logs and contact your hosting provider.

Regards

#193128 Copied In reply to: Footer Copyrights reverted to 8theme and I can't change them?

Olga Barlow

Participant

May 16, 2018 at 10:58

Hello,

We have checked the page editing process in Safari and did not face any issues https://gyazo.com/0c73e44ce3c6fe3201a1fee5e5bbe614 and any problem with logo size https://gyazo.com/5987b58c8cfe57366a5104a499b5e0f8

Maybe it’s your local PC problems. Can you try to edit page etc on other PC using Safari? Maybe you have some browser extensions that caused this issue for you.

Regards

#193088 Copied In reply to: WPBakery not working again

Olga Barlow

Participant

May 16, 2018 at 10:50

P.S. We have imported slide by slide manually, so you can find fashion slider in the list of sliders. We suppose that problem with import of the whole slider is related to your server and PHP time limit. So, contact your hosting provider to solve the issue for future.

Regards

#193087 Copied In reply to: Problem importing revolution slider free template .

Olga Barlow

Participant

May 16, 2018 at 10:42

Hello,

Have you contacted your hosting provider to check your server download speed and if the server can programmatically connect to http://templates.themepunch.com ?
Try to increase PHP time limit to 60-80. Also, provide us the list of the server error logs.

Regards

#193086 Copied In reply to: Problem importing revolution slider free template .

Olga Barlow

Participant

May 16, 2018 at 09:46

Hello,

Provide FTP access to your site, please. And let us know what is your maximum body length value.
Also, provide us list of the server error logs.

Regards

#193073 Copied In reply to: All options disappeared on page editing view

Olga Barlow

Participant

May 16, 2018 at 08:53

Hello,

The cart option persists in both themes – default and our theme because your site is e-commerce site. You need to make sure that all the problems are fixed with the official theme and then we’ll check what issues are still caused by our theme and fix them. So, have your hosting support fixed all the problems related to WC and other plugins that are enabled at your site?

Have you changed the Dashboard and FTP access? We can’t login anymore to check this.

Regards

#193058 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 15, 2018 at 16:20

You are welcome!

Regards

#193033 Copied In reply to: Brands slug

Olga Barlow

Participant

May 15, 2018 at 16:12

Hello,

Our theme does not affect images on the single product page and truly saying I don’t see that it’s blurry https://gyazo.com/00593df1ba17278e3af97d48381134e0
Single product page displays this image https://www.erugbazaar.com/wp-content/uploads/2018/04/p964-720×1064.jpg that is not blurry and resizes to the size of the block 351×518.

Regards

#193032 Copied In reply to: Blurry photos on single product page

Olga Barlow

Participant

May 15, 2018 at 14:49

Hello,

Check now, please.

Regards

#193017 Copied In reply to: Brands slug

Olga Barlow

Participant

May 15, 2018 at 11:06

You are welcome!

Regards

#193007 Copied In reply to: My SIte Is Extremely Slow
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Viewing 23,730 results - 23,701 through 23,730 (of 30,391 total)

Viewing 30 posts - 23,701 through 23,730 (of 30,391 total)

← 1 2 3 … 790 791 792 … 1,012 1,013 1,014 →

Forum Replies Created

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