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Olga Barlow

Participant

May 26, 2018 at 09:00

Hello,

1) To edit Newsletter go to Theme Options > E-Commerce > Promo popup
2) To change tel and social links go to Appearance > Widgets > Right Top bar widget area.

Regards

#193644 Copied In reply to: Cannot edit the top info

Olga Barlow

Participant

May 26, 2018 at 08:54

Hello,

Remove this file at all. It was deleted.

Regards

#193643 Copied In reply to: WooCommerce 3.4.0 Theme Updates

Olga Barlow

Participant

May 26, 2018 at 08:39

P.S. Can you change the rating? There is no need to set 1-star rating, it won’t make the answer faster!
If you don’t like our theme then we can give you refund https://themeforest.net/refund_requests/new

Regards

#193642 Copied In reply to: I want product image slider.

Olga Barlow

Participant

May 26, 2018 at 08:28

Hello,

If you want to implement slider hover effect for products https://gyazo.com/cf66448238648b6af6c5ed4ae352325f follow the steps below:
1) Go to Theme Options > E-Commerce > Product Page Layout > Image hover effect > Images Slider.
2) Edit product and upload gallery images. These images will appear in the slider on hover.

Regards

#193641 Copied In reply to: I want product image slider.

Olga Barlow

Participant

May 25, 2018 at 16:49

Hello,

Can you explain me in more details what exactly is wrong with footer now? Because I don’t see the difference between the page that you provided and all the other pages. Maybe provide screenshot for better understanding because links in the very first message are broken.

Regards

#193630 Copied In reply to: Problem with footer in product page

Olga Barlow

Participant

May 25, 2018 at 16:35

Hello,

We are not theme authors that’s why we don’t know why changes in style.css of child theme do not work for you.

If you need help with third-party theme contact WPKraken team, submit the request and you’ll get the quote and help with all your problems.

We provide free support for issues related to our themes only.

Regards

#193628 Copied In reply to: How to remove dropdown show items

Olga Barlow

Participant

May 25, 2018 at 16:27

Hello,

Query Monitor Plugin causes issue with Backend editor. Contact plugin author to solve the problem.

Regards

#193627 Copied In reply to: Theme conflict with WPBakery Page Builder: "Connection lost. Saving has been…"

Olga Barlow

Participant

May 25, 2018 at 16:00

Issue is related to old version of CodeMirror https://github.com/CMB2/CMB2/issues/1110
We are waiting for the answer from Revolution plugin author about the update where this issue should be fixed.

Regards

#193626 Copied In reply to: Slider revolution javascript broke, can't change sliders

Olga Barlow

Participant

May 25, 2018 at 14:43

Hello,

Yes. We are working on this issue. We’ll inform you once find solution. Meanwhile you may downgrade version of CMB2 plugin.

Regards

#193617 Copied In reply to: Slider revolution javascript broke, can't change sliders

Olga Barlow

Participant

May 25, 2018 at 13:48

Hello,

We plan to release the new version today’s evening or tomorrow.

Regards

#193609 Copied In reply to: GDPR Updates?

Olga Barlow

Participant

May 25, 2018 at 12:51

Hello,

We checked form settings and don’t see problems. Contact Form 7 documentation has FAQ about this https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/
So, wait for the response from your server admin.

Regards

#193606 Copied In reply to: Contact form 7 not working

Olga Barlow

Participant

May 24, 2018 at 15:33

Hello,

Can you provide temporary Dashboard and FTP access to your site to check?

Regards

#193546 Copied In reply to: Problem with footer in product page

Olga Barlow

Participant

May 24, 2018 at 10:28

Hello,

1) If you want to use varnish that line should be commented out.
We have also installed cache plugin to speed up your site. I have checked and don’t see problem with varnish cache https://gyazo.com/a7c63809c7d6883b670a77d6c64ade24
2) That line of code can’t affect the menu. I don’t see problem with the menu https://gyazo.com/ff0d522d4da8c3c54bc405e47bf1907b

Regards

#193512 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 23, 2018 at 18:02

Hello,

Very strange. Can you try to extract the XStore_Theme_v.4.25.zip archive and just move xstore folder that you will get to wp-content/themes/ folder?

Regards

#193487 Copied In reply to: Could not create directory.

Olga Barlow

Participant

May 23, 2018 at 17:56

Hello,

We have made some changes and commented out the add_action( 'init', 'etheme_set_customer_session', 10 ); for the etheme_set_customer_session function https://prnt.sc/jlowc9
Changes were made in parent theme (xstore/framework/woo.php) because it does not work from the child theme, so be careful before the parent theme update and do this changes again once you update theme in future.

Regards

#193486 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 23, 2018 at 10:23

Hello,

If you want to change the registration form content you can do this by additional customization. Copy legenda/et-registration.php file into child theme and do the changes you want.

If you don’t have the necessary skills you can submit customization request to WPKraken team.

Regards

#193457 Copied In reply to: add other fields in a register page

Olga Barlow

Participant

May 23, 2018 at 09:59

Hello,

We plan to release only critical updates for this theme (like compatibility with WC plugin). You’ll be able to find updated theme archives on the Downloads page.

Regards

#193454 Copied In reply to: Themeforest: This item is no longer available

Olga Barlow

Participant

May 23, 2018 at 08:37

Hello,

No, I meant that till the end of the week, after WC plugin update, we will also release the update for the Royal theme that will support all the new features of the WC plugin including changes according to the new GDPR.

Regards

#193439 Copied In reply to: GDPR integration
Olga Barlow

Participant

May 23, 2018 at 08:29
Hello,

We have added the following custom in custom CSS to limit the image max height

.single-product .woocommerce-main-image img { max-height: 700px; } .single-product .thumbnail-item img { max-height: 150px; }

Regards
#193438 Copied In reply to: Single product page image
Olga Barlow

Participant

May 22, 2018 at 13:24

Hello,

1) Polylang plugin allows you to create multilanguage site and of course translate all that you need to implement that. Loco translate allows you to translate only hardcoded strings (no matter theme, plugin or WP strings), it works with .po, .mo files.
If you are looking for another free plugin to create the multilanguage site you can also try qTranslate plugin.
Good but paid plugin is WPML.
2) These 2 plugins should not conflict and are compatible with XStore theme.
3) Our users use mentioned plugins, so they work with XStore. If you get the broken frontend after the Polylang plugin installation then try to enable the default WP theme and check if you have the same issue. Also, check if everything works fine when Polylang is enabled and Loco is disabled. Let me know about results.

Regards

#193406 Copied In reply to: Translation to Russian/Latvian

Olga Barlow

Participant

May 22, 2018 at 05:42

Hello,

I think if it would be better if you deactivate theme before the WP reset.

Regards

#193385 Copied In reply to: You have activated your purchase code more than…

Olga Barlow

Participant

May 22, 2018 at 05:39

Hello,

Can you please provide me temporary Dashboard access to your site to check the settings and find the reason of the problem?

Regards

#193384 Copied In reply to: Hover effect swap does not work

Olga Barlow

Participant

May 22, 2018 at 05:35

You are welcome!

Regards

#193383 Copied In reply to: Revolution Slider Error

Olga Barlow

Participant

May 22, 2018 at 05:34

Hello,

Royal is the Woocommerce theme and Woocommerce will release new update soon(23 May) that includes changes according to the new GDPR https://woocommerce.wordpress.com/2018/05/04/woocommerce-3-4-gdpr-features/

After that we’ll also release theme update that will support all these new WC options.

Regards

#193382 Copied In reply to: GDPR integration

Olga Barlow

Participant

May 22, 2018 at 05:19

Hello,

Could you please provide temporary Dashboard access to your site to check the slider and theme options to tell you the reasons of the issues?

Regards

#193380 Copied In reply to: Changed to dummy content Engineer

Olga Barlow

Participant

May 22, 2018 at 05:16

Hello,

1. Have you sync your translation with the current theme pot file? Because as I can see from the screenshot you have out of date translation file. Just press Sync button and then Save button. If you still need help with this provide me temporary Dashboard access to your site and we’ll help you.

2. What problems do you have with our theme? What bugs have you found? Just let us know and we’ll do our best to help you?!

Refund can be given according to refund policy rules https://themeforest.net/page/customer_refund_policy

Regards

#193379 Copied In reply to: Help Me

Olga Barlow

Participant

May 22, 2018 at 05:07

Hello,

Try now, please. You need to deactivate theme if you plan to use license for the different domain only.

Do you need any help with theme or content installation? Or you just test different versions?

Regards

#193378 Copied In reply to: You have activated your purchase code more than…

Olga Barlow

Participant

May 22, 2018 at 04:59

Hello,

Try now, please.

Regards

#193377 Copied In reply to: You have reached activation number limit.

Olga Barlow

Participant

May 21, 2018 at 15:53

This one works fine. Thanks. Our developers will be able to start tomorrow morning. I’ll inform you about results.

Regards

#193366 Copied In reply to: Host says Xstore is conflicting with varnish

Olga Barlow

Participant

May 21, 2018 at 15:02

You are welcome. Maybe it was some temporary glitch.

Regards

#193345 Copied In reply to: Error: PCLZIP_ERR_BAD_FORMAT (-10)
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Viewing 23,700 results - 23,671 through 23,700 (of 30,391 total)

Viewing 30 posts - 23,671 through 23,700 (of 30,391 total)

← 1 2 3 … 789 790 791 … 1,012 1,013 1,014 →

Forum Replies Created

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