Hello,

Upload your image to dropbox or similar and share link. Also, you can use Lightshot Screenshot extension to share your screenshots.

1) We can’t reproduce the issue but I suppose that lazy loading of the element may be the reason of the issue. I have disabled this option. Try now and let me know if you still have the Ajax error.
2) That element displays the Categories + subcategories by default and if you set limit you’ll get the View all link. Use Product Categories element http://prntscr.com/n0eph4 instead of the Product categories list.

Regards

Hello,

We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find the main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

In case you need professional help with site optimization you may contact wpkraken team because unfortunately, that is outside the scope of our support.

Regards

Hello,

Go to Theme Options > General > Static block > On.

Regards

Hello,

Notices are related to plugins, not XStore theme. If you have any problems with the functionality of these plugins then contact plugin authors. If you don’t have problems with them then you can dismiss the notice.

Regards

Hello,

If you want to use the WPBakery code we recommend you to use WPBakery editor. But you edit the code using the default HTML tab and it causes issue. Can you enable admin permission for our user to get access to WPBakery editor for the Static Blocks and set correct links?

Regards

Hello,

1) We are not plugin developers, so we don’t have information if it has any compatibility issues with the WooCommerce. Disable plugin and check if COD option appears. Also, make sure that you enabled this payment method in the WooCommerce settings.

2) Go to WooCommerce > Status > tell me what out of date files do you have?

Regards

Hello,

Edit the footer static block. Edit the text element, go to Design tab and set margin-bottom to 10px.

Regards

Hello,

1) Seems your site was hacked and you have malware code in WP files, here is one of the files http://prntscr.com/mzxjqh So, first of all, contact your server provider and fix this problem https://www.getastra.com/blog/911/how-to-fix-wp-vcd-backdoor-hack-in-wordpress-functions-php/ + update WordPress to latest version.

2) Contact hosting provider and increase the PHP Max input vars to 3000.

3) You are using too old version of our theme and it could be the reason of the problem. We would recommend you to update theme to latest version. Take into account that 5.x version of XStore includes some style changes https://xstore.8theme.com
If you provide us with FTP access we can help you with theme update to avoid problems.

4) You are using a lot of third-party plugins including plugins for shipping. Install and enable the default theme Storefront and check if you have the same problems with shipping when the Storefront theme is enabled. Let me know about results and provide screenshots what shipping cost you have when the default theme is enabled and what cost is when our theme is enabled.

Regards

Hello,

XStore is GDPR Compliant WordPress Theme, you can use locally hosted fonts, you can add the cookies notice, theme supports the WooCommerce and WordPress privacy options http://prntscr.com/mzxcqv
But we are developers, we are not the lawyers, so we can’t consult you if that page is GDPR compliant or not.

Regards

Hello,

Unfortunately, there is no such option in our theme. You can implement this only by additional customization if you have appropriate PHP skills or order additional customization service.

Regards

Hello,

1) If you need to add the code to header.php file then copy header.php from the parent theme to child theme folder and make all the changes in child theme header.php file. The same situation with other files (not theme functions!) you want to edit. Read more about child themes and how it works https://developer.wordpress.org/themes/advanced-topics/child-themes/

2) XStore theme supports PHP 7, so I would recommend you to update XStore to 5.1.6.1, update all the included plugins (https://www.8theme.com/downloads) and then feel free to update PHP to 7.x.

Regards

Hello,

Take our apologies, but it was not implemented. Developers made a detailed investigation of the problem and found that the swatches system should be completely rewritten to implement this. They plan to do this but I can’t tell you an estimated timeframe when it will be done.

Regards

Hello,

Try to install the reCaptcha plugin for the WP user registration page. Let me know about results.

Regards

Hello,

We can’t. We need access to your site to check the options that you chose and also check the files if any changes could be the reason of the problem. Create a temporary account and remove it once we find the reason why you don’t have product categories on the shop page.
Once we find the problem we’ll inform you what we do to fix the problem.

Regards

Hello,

Not at all. Feel free to contact us if you fix the issue with the default search but still have any question about our search.

Regards