COD disabled for visitors - by Keira_girl

This topic has 6 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

  • Avatar: Keira_girl
    Keira_girl
    Participant
    March 19, 2019 at 15:31

    Hello,
    On checkout page COD option is missing if a customer is not logged in.
    I use Booster Plus for WooCommerce (4.2.0), could that be a conflict?
    Also, the following message appears on backend:

    Your theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 19, 2019 at 15:50

    Hello,

    1) We are not plugin developers, so we don’t have information if it has any compatibility issues with the WooCommerce. Disable plugin and check if COD option appears. Also, make sure that you enabled this payment method in the WooCommerce settings.

    2) Go to WooCommerce > Status > tell me what out of date files do you have?

    Regards

    Avatar: Keira_girl
    Keira_girl
    Participant
    March 19, 2019 at 15:59

    RESOLVED:

    I had to deselect and leave to empty the setting:
    WooCommerce Settings > Payments > Cash On Delivery > Activation for Shipping Methods

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2019 at 16:04

    Hello,

    I am glad that you sorted out.
    Thanks for letting us know.

    Regards

    Avatar: Keira_girl
    Keira_girl
    Participant
    March 19, 2019 at 16:12

    2) The status shows that some plugins are incompatible with WooCommerce (in private content)

    Should I dismiss the notice cause the problem seems to be related to WooCommerce and not XStore?

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    March 19, 2019 at 17:13

    Hello,

    Notices are related to plugins, not XStore theme. If you have any problems with the functionality of these plugins then contact plugin authors. If you don’t have problems with them then you can dismiss the notice.

    Regards

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