Forum Replies Created

Viewing 30 posts - 21,541 through 21,570 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 15:26

    Hello,

    We have checked your site and don’t see described issue http://prntscr.com/o1em98
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 15:18

    Hello,

    I don’t think that you need to exclude the product pages from caching but try to turn on/off WP Rocket options one by one to find out which one could be the reason of the problem. Or provide us with FTP access and we’ll do it for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 15:14

    Hello,

    Do you use the Product Categories WPBakery element on that page?
    Provide FTP access to your site to fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 14:59

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 14:59

    Hello,

    1) Use theme options to change the colors of the buttons http://prntscr.com/o1e19f
    2) Removed the code for the inputs border.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 14:42

    Hello,

    That text came from SEO plugin settings http://prntscr.com/o1dw59 not from our theme translation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 14:14

    Hello,

    There is no special option but you can do this by adding the following code to child theme style.css

    .footer .widget-title {
        border-color: rgba(214, 237, 202, 0.71);
    }
    .footer .recent-posts-widget .post-date, .footer .recent-posts-widget .post-comments:before {
        color: rgba(214, 237, 202, 0.71);
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 14:09

    Hello,

    I have added the keys and saved settings and don’t see the problem with the site.
    Could you, please, clear the CDN cache and also tell me did you create reCaptcha v2 or v3? Because or theme support v2 only and won’t work with the v3 keys.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 14:00

    Hello,

    We use Chrome. Maybe it just was the browser cache for you?
    Of course, you can use different image or custom CSS if the default option is not suitable for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 13:57

    Hello,

    1) This information was mentioned in the theme description http://prntscr.com/o1d0a0 and also Warnings in Dashboard http://prntscr.com/o1d1lq

    2) Don’t see any issue in Chrome https://gyazo.com/1c2d00dd81781cbb581961d1c87c361f To share the screenshot you can use “Lightshot screenshot” tool.

    3) Why do you think that Redux http://prntscr.com/o1d3lr is not compatible with your WP version? Did you get any PHP errors?

    I don’t see any from mentioned issues, so I don’t think that you need to restore the backup.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 13:43

    Hello,

    Yes, FTP is correct this time. But seems Instagram blocks the widgets that don’t use the API system. We’ll improve our Instagram element in one of the next updates.
    Could you try the third-party widget to display the Instagram feeds and add your account http://prntscr.com/o1cuot ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 12:44

    Hello,

    I don’t see this error on your site, only missing smile fonts error http://prntscr.com/o1bwoy
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 11:22

    Hello,

    Provide Dashboard access to your site. We’ll check why that text is not translated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 11:04

    Hello,

    It’s not possible to change the structure of the table using CSS styles and to show the button below the information. If you want to change the structure of the table for mobile and tablet devices it’s possible only by additional PHP customization. Submit a request here
    to get help with this.

    We can help you only with minor CSS customization and decrease font-size a little bit, it’s still visible but allows you to avoid 2 lines for that button

    @media only screen and (max-width:560px){
        .my_account_orders td {
            font-size: .77rem;
        }
    
        .my_account_orders td .button {
            font-size: .77rem;
            padding: 0;
            height: auto;
            border: none;
            background:transparent;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 13, 2019 at 10:48

    Hello,

    Provide us link to the page where the problem persists and temporary Dashboard access to check and help you. If you have any limits for access from other countries temporarily disable it to allow us to visit the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 16:46

    Hello,

    It was because you did not install the required plugins – Legenda Core, Redux, CMB2 plugins.
    I have installed them and don’t see any problem with counters or last posts or something https://gyazo.com/a94b781286722dfdf343fa92ee90df98

    Would you be so kind as to check your site and let me know what things are wrong after update, provide links to pages and screenshots. We’ll fix them ASAP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 16:41

    Hello,

    You can decrease the font-size of the table to show all the information, for example

    @media only screen and (max-width: 560px){
        table.woocommerce-orders-table  thead th {
            font-size: 0.8rem;
        }
        .my_account_orders td, .my_account_orders .view {
        font-size: 0.7rem;
        }
    }
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 16:32

    Hello,

    It does not matter, both ways are appropriate. Choose the way that you like more.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 15:54

    Hello,

    Are you working on your site now? We saw that you updated the theme but did not install required plugins but once we install them they disappear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 15:44

    Hello,

    Sorry, seems Rose misunderstood you.

    You reported that PrettyPhoto lightbox does not work. You got the answer that problem is caused by js error of the third-party plugin – Business Template Blocks for WPBakery Page Builder. That js error breaks the other scripts including PrettyPhoto and it’s not related to our theme because it does not work even with default theme https://gyazo.com/360c2b45bb60eabd6340985216c60af5

    To solve the problem you need to contact plugin support and ask them to fix js errors or disable the plugin and then lightbox option also will work ok.

    If you don’t want to use lightbox then disable on-click action for the image http://prntscr.com/o0xzk1 but it does not fix the js error and you will have problems with other scripts till fix the main js error caused by third-party plugin. Got it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 15:25

    Hello,

    1) Done.
    2) How do you you want to customize the styles of the Add to cart button?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 14:49

    Hello,

    Add the following custom CSS

    .quick-view-popup .product-images .label-product .out-stock, .single-product .product-images .label-product .out-stock {
        display: block;
        margin-top: -44px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 14:28

    Hello,

    Have you created Wishlist page and chosen it in plugin settings https://www.8theme.com/demo/docs/royal/#0_wishlist ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 11:20

    Hello,

    We don’t see any problem with the custom code, it works https://gyazo.com/043f35a019ac6c72f6322de9a3c314e0

    Try to clear browser cache if you use Chrome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 11:18

    Hello,

    Are you talking about the text itself(Theme Options > Header > Header layout > Mini cart banner content ) or about currency font-family?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 11:14

    Hello,

    It’s possible to implement in 2 ways:
    Additional customization request
    – Look for additional plugins for these purposes. For example https://wordpress.org/plugins/wp-force-login/ or similar

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 12, 2019 at 08:50

    Hello,

    Before we replied you back everything was ok, only captcha keys were missing. Logo and menu were ok.
    Now we don’t see any site following your link. Have you completely removed the store?
    What should we check if you removed the whole site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 11, 2019 at 16:57

    Hello,

    Provide link to page with this element and temporary Dashboard and FTP access to your site to check the problem in more details because we don’ have this issue on our test installations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 11, 2019 at 16:35

    Hello,

    You don’t need any advanced CSS, HTML skills to edit content using the Backend editor. Just edit block content and use/edit elements and element settings, for example https://gyazo.com/4184e5109e1e48b614df5ebb3d6bee34

    What blocks can’t you edit? Tell me the titles of these blocks and information that you don’t know how to edit? Provide screenshots for better understanding and we’ll guide you step by step.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 11, 2019 at 16:28

    Hello,

    We did not update theme or WP on your site during last days. If anybody from your admin users did that then it could be the reason of the message.

    Anyway, it would be better to address these questions to your server admin. We are theme developers and working on theme improvements and fixing of the theme bugs, we don’t monitor the individual WP sites of the clients.

    Regards

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Viewing 30 posts - 21,541 through 21,570 (of 30,391 total)
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