Forum Replies Created

Viewing 30 posts - 21,391 through 21,420 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:05

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:04

    Hello,

    I’m glad that you sorted out. Feel free to contact us if you need any help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 11:03

    Hello,

    The problem caused by styles of the vendor plugin http://prntscr.com/o6con5

    Add the custom to overwrite plugin styles for the login form

    .woocommerce-form input#username {
        height: 2.642rem;
        border: 1px solid #e1e1e1;
        width: 100%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:47

    Hello,

    Yes, use the custom CSS for the page http://prntscr.com/o6cn80 if you need to apply some styles for the page only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:45

    Hello,

    Either you did not update all the files or some files have limited permission.
    provide FTP access to your site to check and help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:43

    Hello,

    You have added the padding-left for the element http://prntscr.com/o6ci4o
    So, you have the same padding on the mobile devices http://prntscr.com/o6cidq
    Either remove the padding if you don’t need it in element settings or add the custom class for these elements, for eample padding-l-0, and custom CSS that will remove that padding for the mobile devices

    @media only screen and (max-width:768px){
        .padding-l-0 {
            padding-left: 0 !important;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:35

    Hello,

    Update theme to version 5.0. Don’t activate WooPress core plugin if you use the old version of the WooPress theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:35

    Hello,

    Update theme to version 5.0. Don’t activate WooPress core plugin if you use the old version of the WooPress theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:17

    Hello,

    It’s not the theme issue. It’s a server problem. Contact your hosting provider to solve this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:16

    Hello,

    Check the product gallery http://prntscr.com/o6c4ie Slider on hover displays the gallery images. If this does not help then provide link to your site and temporary Dashboard access to your site. Unfortunately, we can’t give a helpful and clear solution for this problem by screenshot only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:11

    Hello,

    1) To add the content next to WooCommerce tabs (Description, Reviews etc) use the Additional custom block in Product options http://prntscr.com/o6bzux . You’ll be able to choose the Static Block with any necessary content you create before.

    2) There is no option to add the buttons there. You can implement it only by additional customization. Submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 10:04

    Hello,

    You added double px http://prntscr.com/o6bx33
    Don’t add px next to 200 in Theme Options. Choose the units in the drop-down http://prntscr.com/o6by2r

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 09:59

    Hello,

    1) Check if you have this issue with the default theme: go to Appearance > Themes > install and activate Storefront theme. Test checkout again. Do you have this error when the Storefront theme is enabled?

    2) If you have the same issue even if the default theme is enabled check the list of plugins that you use. Disable third-party plugins and test checkout again. If you still have the problem after that then contact WooCommerce plugin support. In case everything works fine without third-party plugins then enable plugin one by one and test checkout after every enabled plugin.

    3) If you have the problem ONLY when the XStore theme is enabled and everything is fine when you switch to default theme then provide Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 25, 2019 at 09:53

    Hello,

    Thank you for understanding!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 18:10

    Hello,

    Our developers checked the problem but they need some more time to fix the issue.
    We found that it’s a conflict of some slider options. Once we solve the problem we’ll contact you. Thank you for understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 18:08

    Hello,

    Provide me screenshot of the design that you are trying to implement for better understanding. I’m not sure that understand how you want to make it look.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 18:05

    Hello,

    If you use the main header as the sticky header than additional custom CSS affect both main header and header on scroll. Do you want the white header for all the pages or for the home page only?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 18:01

    Hello,

    Go to Theme Options > Footer > change footer top/bottom paddings to 5px, for example, to decrease the height because you are using the default one as I can see.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 17:58

    Hello,

    FTP is incorrect, check the login and pass that you provided if everything is ok:

    Response: 331 User viipsale@vippsale.com OK. Password required
    Command: PASS **********
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 17:56

    Hello,

    You can use Lightshot (screenshot tool) to share link to your screenshot.
    There is not 1 element that will split text to a few lines with separators. You can try to use 5 custom headings elements and separator elements between them to implement layout you need if I understand you http://prntscr.com/o61ort .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 17:51

    Hello,

    You can use header banner section for these purposes.
    1) Go to Theme Options > Header > Header banner position > Above header http://prntscr.com/o61lhu
    2) Go to Appearance > Widgets > Add the Revolution slider widget to Header banner area and choose for home page only if you want to show it for the home page only http://prntscr.com/o61m4h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 17:47

    Hello,

    We have not updated demo yet that’s why you see the old version of captcha on the demo. The latest version of the theme comes with more safe version of the captcha – Google reCaptcha.

    During the next few weeks we’ll be able to update our demo I think and you’ll see the same reCaptcha as you have on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 17:44

    Hello,

    Go to Products and press the star to make product featured http://prntscr.com/o61ioz
    If you add the sale price for the product it will be on sale.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 17:44

    Hello,

    Go to Products and press the star to make product featured http://prntscr.com/o61ioz
    If you add the sale price for the product it will be on sale.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 16:06

    Hello,

    We have a lot of type of the main header but the only one type of the fixed header. If it does not suit your needs you may disable it in Theme Options > Header > Fixed header and add the following custom ty child theme style.css to make the main header as the sticky header

    .header-wrapper {
        position: fixed;
        z-index: 9;
    }
    
    .page-heading {
        padding-top: 120px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 15:50

    Hello,

    Go to Appearance > Theme Editor > http://prntscr.com/o5zw1m

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 15:49

    Hello,

    That element does not have bg color option, unfortunately. Use the Custom Heading element if you want title with bg.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 15:47

    Hello,

    1) Pages > edit the About us page > edit the Row and change the bg image http://prntscr.com/o5zs2o

    2) Go to Theme Options > Promo Popup > Off

    3) Go to Appearance > Widgets > Header banner widget area > remove the widget from that area or you don’t want to show it there or go to Static Block > edit header info line if you want to edit content. Edit Static Blocks using WPBakery page builder https://youtu.be/1Nu49dskD1Q

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 15:28

    Hello,

    Add the following custom CSS to child theme style.css

    .title h1, .title h2 {
        text-transform: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 24, 2019 at 15:25

    Hello,

    Provide also FTP access to your site, please.

    Regards

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Viewing 30 posts - 21,391 through 21,420 (of 30,391 total)
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