You are welcome!
Regards
You are welcome!
Regards
Hello,
I’m glad that you sorted out. Feel free to contact us if you need any help.
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Hello,
The problem caused by styles of the vendor plugin http://prntscr.com/o6con5
Add the custom to overwrite plugin styles for the login form
.woocommerce-form input#username {
height: 2.642rem;
border: 1px solid #e1e1e1;
width: 100%;
}
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Hello,
Yes, use the custom CSS for the page http://prntscr.com/o6cn80 if you need to apply some styles for the page only.
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Hello,
Either you did not update all the files or some files have limited permission.
provide FTP access to your site to check and help.
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Hello,
You have added the padding-left for the element http://prntscr.com/o6ci4o
So, you have the same padding on the mobile devices http://prntscr.com/o6cidq
Either remove the padding if you don’t need it in element settings or add the custom class for these elements, for eample padding-l-0, and custom CSS that will remove that padding for the mobile devices
@media only screen and (max-width:768px){
.padding-l-0 {
padding-left: 0 !important;
}
}
Regards
Hello,
Update theme to version 5.0. Don’t activate WooPress core plugin if you use the old version of the WooPress theme.
Regards
Hello,
Update theme to version 5.0. Don’t activate WooPress core plugin if you use the old version of the WooPress theme.
Regards
Hello,
It’s not the theme issue. It’s a server problem. Contact your hosting provider to solve this issue.
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Hello,
Check the product gallery http://prntscr.com/o6c4ie Slider on hover displays the gallery images. If this does not help then provide link to your site and temporary Dashboard access to your site. Unfortunately, we can’t give a helpful and clear solution for this problem by screenshot only.
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Hello,
1) To add the content next to WooCommerce tabs (Description, Reviews etc) use the Additional custom block in Product options http://prntscr.com/o6bzux . You’ll be able to choose the Static Block with any necessary content you create before.
2) There is no option to add the buttons there. You can implement it only by additional customization. Submit customization request here.
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Hello,
You added double px http://prntscr.com/o6bx33
Don’t add px next to 200 in Theme Options. Choose the units in the drop-down http://prntscr.com/o6by2r
Regards
Hello,
1) Check if you have this issue with the default theme: go to Appearance > Themes > install and activate Storefront theme. Test checkout again. Do you have this error when the Storefront theme is enabled?
2) If you have the same issue even if the default theme is enabled check the list of plugins that you use. Disable third-party plugins and test checkout again. If you still have the problem after that then contact WooCommerce plugin support. In case everything works fine without third-party plugins then enable plugin one by one and test checkout after every enabled plugin.
3) If you have the problem ONLY when the XStore theme is enabled and everything is fine when you switch to default theme then provide Dashboard and FTP access to your site.
Regards
Hello,
Thank you for understanding!
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Hello,
Our developers checked the problem but they need some more time to fix the issue.
We found that it’s a conflict of some slider options. Once we solve the problem we’ll contact you. Thank you for understanding.
Regards
Hello,
Provide me screenshot of the design that you are trying to implement for better understanding. I’m not sure that understand how you want to make it look.
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Hello,
If you use the main header as the sticky header than additional custom CSS affect both main header and header on scroll. Do you want the white header for all the pages or for the home page only?
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Hello,
Go to Theme Options > Footer > change footer top/bottom paddings to 5px, for example, to decrease the height because you are using the default one as I can see.
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Hello,
FTP is incorrect, check the login and pass that you provided if everything is ok:
Response: 331 User viipsale@vippsale.com OK. Password required
Command: PASS **********
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Regards
Hello,
You can use Lightshot (screenshot tool) to share link to your screenshot.
There is not 1 element that will split text to a few lines with separators. You can try to use 5 custom headings elements and separator elements between them to implement layout you need if I understand you http://prntscr.com/o61ort .
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Hello,
You can use header banner section for these purposes.
1) Go to Theme Options > Header > Header banner position > Above header http://prntscr.com/o61lhu
2) Go to Appearance > Widgets > Add the Revolution slider widget to Header banner area and choose for home page only if you want to show it for the home page only http://prntscr.com/o61m4h
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Hello,
We have not updated demo yet that’s why you see the old version of captcha on the demo. The latest version of the theme comes with more safe version of the captcha – Google reCaptcha.
During the next few weeks we’ll be able to update our demo I think and you’ll see the same reCaptcha as you have on your site.
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Hello,
Go to Products and press the star to make product featured http://prntscr.com/o61ioz
If you add the sale price for the product it will be on sale.
Regards
Hello,
Go to Products and press the star to make product featured http://prntscr.com/o61ioz
If you add the sale price for the product it will be on sale.
Regards
Hello,
We have a lot of type of the main header but the only one type of the fixed header. If it does not suit your needs you may disable it in Theme Options > Header > Fixed header and add the following custom ty child theme style.css to make the main header as the sticky header
.header-wrapper {
position: fixed;
z-index: 9;
}
.page-heading {
padding-top: 120px;
}
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Hello,
That element does not have bg color option, unfortunately. Use the Custom Heading element if you want title with bg.
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Hello,
1) Pages > edit the About us page > edit the Row and change the bg image http://prntscr.com/o5zs2o
2) Go to Theme Options > Promo Popup > Off
3) Go to Appearance > Widgets > Header banner widget area > remove the widget from that area or you don’t want to show it there or go to Static Block > edit header info line if you want to edit content. Edit Static Blocks using WPBakery page builder https://youtu.be/1Nu49dskD1Q
Regards
Hello,
Add the following custom CSS to child theme style.css
.title h1, .title h2 {
text-transform: none;
}
Regards
Hello,
Provide also FTP access to your site, please.
Regards