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Atributos (móvil) - by mymonic - on WordPress WooCommerce support

This topic has 13 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

mymonic

Participant

August 5, 2019 at 11:06

Hi.
I have the problem that on the mobile, when I select the clothing size and then select the color, the size is deselected and it prevents me from making the purchase, take it off
It only happens on the mobile, on the computer, it goes perfect.
What I can do ?

Thank you.

#218487 Copied Theme version: Xstore 5.4.1 (child 1.0)

12 Answers

Olga Barlow

Support staff

August 5, 2019 at 13:50

Hello,

Provide link to such product and temporary WP Dashboard access to allow us to check. We did not face such issue before.

Regards

#218500 Copied

mymonic

Participant

August 5, 2019 at 14:12

Thanks for answering.
All products from the mobile.

I’m new and I don’t know how to give access to the panel.

https://mymonic.es/

Username and password need?

#218505 Copied

Olga Barlow

Support staff

August 5, 2019 at 16:18

Hello,

Create new account (WP Dashboard > Users > Add new) with admin permission, provide username and password in Private Content area.

Do you have problem with product options on the shop page grid or single product page?

Regards

#218512 Copied

Olga Barlow

Support staff

August 5, 2019 at 16:18

Hello,

Create new account (WP Dashboard > Users > Add new) with admin permission, provide username and password in Private Content area.

Do you have problem with product options on the shop page grid or single product page?

Regards

#218513 Copied

mymonic

Participant

August 5, 2019 at 16:29

On the homepage and in the store, both are marked but he keeps thinking and does nothing.
In only one product, one is unchecked by selecting the other.

Can you try it with your mobile

Please contact administrator
for this information.

#218518 Copied

Olga Barlow

Support staff

August 5, 2019 at 16:46

Hello,

You are using the third-party plugin YITH WooCommerce Product Add-ons Premium plugin to add the additional options but plugin does not display them on the grid and it causes issue with adding product to cart. If you plan to use this plugin I would recommend you to disable swatches on the grid http://prntscr.com/oonip4 or submit additional customization request here to add compatibility of variation swatches with that third-party plugin because additional customization is not included in our support. Also, I would recommend you to contact plugin author to fix the Warning after adding to cart https://prnt.sc/oongek

Regards

#218519 Copied

mymonic

Participant

August 5, 2019 at 17:02

Hello Olga
You’re right, sorry for the inconvenience.
I just de-plucked the plugin and everything works fine.
I will talk to them to see they can help me to operate.
Thanks a lot for everything.
Just one more thing …
The list Download from my account, do I have to install everything?
a greeting

#218521 Copied

Olga Barlow

Support staff

August 6, 2019 at 10:19

Hello,

No, you can install only required plugins https://xstore.helpscoutdocs.com/article/36-included-plugins Recommended plugins installation depends on additional functionality that you need, if you would like to use infinite scroll then install the appropriate plugin, if you don’t then skip that plugin installation.

Regards

#218549 Copied

mymonic

Participant

August 6, 2019 at 11:33

Sorry Olga.
Still giving problems on the product page on the mobile.
Can you come in and see it please?
Sorry for the disturbances

Please contact administrator
for this information.

#218569 Copied

Olga Barlow

Support staff

August 6, 2019 at 15:12

Hello,

Username is incorrect http://prntscr.com/op3pxf
Could you, please, provide the video of the problem because I’m not sure that can reproduce the issue now?

Regards

#218594 Copied

mymonic

Participant

August 7, 2019 at 11:16

Hello Olga
Sorry, I’m new to it and it costs me a lot of work.
At the moment, I have changed the images of the sizes by the drop-down box and now I am doing well.
Thank you.

#218647 Copied

Olga Barlow

Support staff

August 7, 2019 at 11:33

Hello,

Ok. Feel free to contact us if you need any help from our side.

Regards

#218652 Copied
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