1) Done
2) Why can’t you use the Custom link menu item with the correct link to portfolio category that should be active instead of the script?
Regards
Olga Barlow
Participant
August 22, 2019 at 13:48
Hello,
It’s because of the line-height and font-weight options of the new options framework. Check now.
By the way, it’s bad for SEO to use h1 tag more than once at the page http://prntscr.com/ow2whw I would recommend you to replace h1 by any other tag and just use the styles to get the necessary font-size, color etc.
Regards
Olga Barlow
Participant
August 22, 2019 at 13:16
Hello,
We have updated both theme and core plugin and everything is ok now, any fatal error.
If you get any error message after this make a screeshot, please, and share the link to your screenshot here.
Regards
Olga Barlow
Participant
August 22, 2019 at 13:01
Hello, @Royalty
We moved all the shortcodes to Royal core plugin according to Envato new requirements. So it caused 2 problems with shortcodes: 1) they do not work if core plugin is not updated 2) Some shortcodes do not work if WPbakery plugin is deactivated.
In your case, you had both problems. The user had only the first one.
Regards
Olga Barlow
Participant
August 22, 2019 at 12:41
Hello,
Change the padding: 5px 0px !important; according to your need. For example, change to padding: 10px 0px !important; if you want to get more space.
You have copied the bootstrap.min.css to child theme and it caused the issue with spaces because of this code http://prntscr.com/ow28eu
Regards
Olga Barlow
Participant
August 22, 2019 at 12:38
Hello,
Provide Dashboard access to your site.
And next time don’t update plugin if you are not sure that new version of the plugin works fine and was created for the version of the theme that you use.
Regards
Olga Barlow
Participant
August 22, 2019 at 12:31
Hello,
The problem caused by SEOPress PRO plugin and code that plugin adds http://prntscr.com/ow1vn0 . There is no error if the plugin is deactivated. Contact plugin author to fix the issue.
Regards
Olga Barlow
Participant
August 22, 2019 at 12:14
Hello,
So, did you contact your hosting provider to check the server error logs? What errors do you have there?
Regards
Olga Barlow
Participant
August 22, 2019 at 12:13
Hello,
We don’t speak your language and the translator does not give us correct text. Use English, please, to explain the problem in more details.
Regards
Olga Barlow
Participant
August 22, 2019 at 12:11
Hello,
Ok. Anyway, now you are informed that error happened because of using of the WPBakery element if the plugin is disabled. So, try to avoid this situation in the future.
Regards
Olga Barlow
Participant
August 22, 2019 at 12:09
Hello,
We have updated WPBakery and Massive Addons plugins, removed WooZone plugin that you don’t use and don’t see any critical issues http://prntscr.com/ow1ip6
Thanks for contacting us.
Please provide temporary wp-admin access.
Regards
Olga Barlow
Participant
August 22, 2019 at 06:56
Hello,
You’re welcome!
Regards
Olga Barlow
Participant
August 21, 2019 at 16:49
Don’t see any issues with the site when the update was completed (installed required plugins and updated Royal core).
Regards
Olga Barlow
Participant
August 21, 2019 at 16:47
Hello,
You did not install the required plugins http://prntscr.com/ovon0z and did not update the Royal core to the required version.
Regards
Olga Barlow
Participant
August 21, 2019 at 16:28
Hello,
it’s not related to update.
You have disabled WPBakery page builder plugin and used the elements of that plugin for the Menu static blocks and it gave you the fatal error. We have improved the code of the elements to avoid the fatal error. But do you want to keep WPBakery plugin disabled?
Regards
Olga Barlow
Participant
August 21, 2019 at 16:28
Hello,
it’s not related to update.
You have disabled WPBakery page builder plugin and used the elements of that plugin for the Menu static blocks and it gave you the fatal error. We have improved the code of the elements to avoid the fatal error. But do you want to keep WPBakery plugin disabled?
Regards
Olga Barlow
Participant
August 21, 2019 at 10:54
Hello,
1) Go to Theme Options > Typography > Menu > change the active/hover color of the main menu item to what you need.
2) You can edit menu via Appearance > Menus. If you provide us with WP Dashabord access we’ll be able to change existing items to pages we have on our demo.
Regards
Olga Barlow
Participant
August 21, 2019 at 10:35
Hello,
Provide us with Dashboard and FTP access to your site to check and help you.
Regards
Olga Barlow
Participant
August 21, 2019 at 09:02
Hello,
On your WooCommerce account? You need update theme at your WordPress installation, what WooCommerce account do you mean? If you did not make any changes in wp-content/themes/xstore folder then you don’t lose your customization.
Regards
Olga Barlow
Participant
August 21, 2019 at 08:58
Hello,
Try to disable all the third-party plugins that do not come bundled with our theme and check if you can edit element after that. If it helps then enable third-party plugins one by one and check the page editing after every plugin to find out which one is the reason of your problem.
Regards
Olga Barlow
Participant
August 21, 2019 at 08:56
Hello, @Royalty
You have another problem. Your problem is related to disabled WPBakery plugin, his issue – to out of date Royal core plugin.
Regards
Olga Barlow
Participant
August 21, 2019 at 08:54
Hello, @Ini
Go to Plugins > deactivate and remove the Royal core plugin. Go to Appearance > Install plugins and install Royal core to get the updated version. Let me know if it helps.
Regards
Olga Barlow
Participant
August 20, 2019 at 17:16
Hello,
Create the separate menu for the mobile that will include links from both menus: right and left http://prntscr.com/ov7a88
Regards
Olga Barlow
Participant
August 20, 2019 at 16:41
Hello,
We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find the main of them
1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.
3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin
4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
In case you need professional help with site optimization you may contact WPKraken team, we don’t have optimization experts because that is outside the scope of our support.
