Forum Replies Created

Viewing 30 posts - 20,551 through 20,580 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 16:40

    Hello,

    You are welcome.
    This is the theme issue and new update of Royal core plugin includes the fix. We made changes in core plugin files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 14:47

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 14:44

    Hello,

    1) Use child theme to avoid loosing of your customization after theme update https://www.8theme.com/documentation/docs/child-theme/ We did not have such option, so I’m not sure about the exact list of files and code but to edit the grid product content and slider product content you can copy xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php to the child theme or use WooCommerce visual hooks and child theme functions.php https://businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/. I suppose there are few ways to implement that option, for example https://shopplugins.com/add-a-quantity-field-to-the-woocommerce-archive-pages/ Unfortunately, support staff don’t have time for additional customization, hope you understand, so we can’t give you the complete guide with additional customizations.

    2) Yes, probably. But we did not study this task because did not plan to implement it in our theme. Try to look for additional plugin first. If you don’t find anything then submit customization request.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:53

    Hello,

    Sorry but I don’t see the mentioned issue on your site https://gyazo.com/f4745cdd72b5875f4bc35c68f1d43b57

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:51

    Hello,

    1) Done
    2) Why can’t you use the Custom link menu item with the correct link to portfolio category that should be active instead of the script?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:48

    Hello,

    It’s because of the line-height and font-weight options of the new options framework. Check now.
    By the way, it’s bad for SEO to use h1 tag more than once at the page http://prntscr.com/ow2whw I would recommend you to replace h1 by any other tag and just use the styles to get the necessary font-size, color etc.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:16

    Hello,

    We have updated both theme and core plugin and everything is ok now, any fatal error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:10

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:09

    Hello,

    Use WPS Hide Login plugin. Looks that issue related to some hole in the default WP registration option.
    We got a similar request from another user https://www.8theme.com/topic/woopress-v5-0-google-captcha-on-register-form-not-working-properly/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:05

    Hello,

    Login to your account. Go to Legenda support forum https://www.8theme.com/forums/legenda-support-forum/ and press create topic button http://prntscr.com/ow2evi

    If you get any error message after this make a screeshot, please, and share the link to your screenshot here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 13:01

    Hello, @Royalty

    We moved all the shortcodes to Royal core plugin according to Envato new requirements. So it caused 2 problems with shortcodes: 1) they do not work if core plugin is not updated 2) Some shortcodes do not work if WPbakery plugin is deactivated.
    In your case, you had both problems. The user had only the first one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:41

    Hello,

    Change the padding: 5px 0px !important; according to your need. For example, change to padding: 10px 0px !important; if you want to get more space.
    You have copied the bootstrap.min.css to child theme and it caused the issue with spaces because of this code http://prntscr.com/ow28eu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:38

    Hello,

    Provide Dashboard access to your site.
    And next time don’t update plugin if you are not sure that new version of the plugin works fine and was created for the version of the theme that you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:31

    Hello,

    The problem caused by SEOPress PRO plugin and code that plugin adds http://prntscr.com/ow1vn0 . There is no error if the plugin is deactivated. Contact plugin author to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:14

    Hello,

    So, did you contact your hosting provider to check the server error logs? What errors do you have there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:13

    Hello,

    We don’t speak your language and the translator does not give us correct text. Use English, please, to explain the problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:11

    Hello,

    Ok. Anyway, now you are informed that error happened because of using of the WPBakery element if the plugin is disabled. So, try to avoid this situation in the future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 12:09

    Hello,

    We have updated WPBakery and Massive Addons plugins, removed WooZone plugin that you don’t use and don’t see any critical issues http://prntscr.com/ow1ip6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 11:58

    Hello,

    Sorry but I don’t see problem with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 07:03

    Hello,

    Please see screenshot – http://prntscr.com/ovx49i Sold Individually – limits the product to one per order. Read more – https://docs.woocommerce.com/document/managing-products/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 06:59

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 22, 2019 at 06:56

    Hello,

    You’re welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 16:49

    Don’t see any issues with the site when the update was completed (installed required plugins and updated Royal core).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 16:47

    Hello,

    You did not install the required plugins http://prntscr.com/ovon0z and did not update the Royal core to the required version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 16:28

    Hello,

    it’s not related to update.
    You have disabled WPBakery page builder plugin and used the elements of that plugin for the Menu static blocks and it gave you the fatal error. We have improved the code of the elements to avoid the fatal error. But do you want to keep WPBakery plugin disabled?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 16:28

    Hello,

    it’s not related to update.
    You have disabled WPBakery page builder plugin and used the elements of that plugin for the Menu static blocks and it gave you the fatal error. We have improved the code of the elements to avoid the fatal error. But do you want to keep WPBakery plugin disabled?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 10:54

    Hello,

    1) Go to Theme Options > Typography > Menu > change the active/hover color of the main menu item to what you need.
    2) You can edit menu via Appearance > Menus. If you provide us with WP Dashabord access we’ll be able to change existing items to pages we have on our demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 10:35

    Hello,

    Provide us with Dashboard and FTP access to your site to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 09:02

    Hello,

    On your WooCommerce account? You need update theme at your WordPress installation, what WooCommerce account do you mean? If you did not make any changes in wp-content/themes/xstore folder then you don’t lose your customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 21, 2019 at 08:58

    Hello,

    Try to disable all the third-party plugins that do not come bundled with our theme and check if you can edit element after that. If it helps then enable third-party plugins one by one and check the page editing after every plugin to find out which one is the reason of your problem.

    Regards

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    Viewing 20,580 results - 20,551 through 20,580 (of 30,391 total)
Viewing 30 posts - 20,551 through 20,580 (of 30,391 total)
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