Forum Replies Created

Viewing 30 posts - 2,011 through 2,040 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 20:01

    Hello,

    You missed a few major updates and it was the reason of the issue. I have updated your theme to version 7.x first and then to 8.1. Anyway, if you need to update the production site then provide us with access to your production site if everything is ok on the staging site. But check the staying site carefully.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:59

    Hello,

    Provide us with WP Dashboard and FTP access. We’ll check the issue with the swatches. Also, provide link to the product where you use variation swatches.
    We don’t understand why you have the issue with the fid and lcp.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:54

    Hello,

    I don’t see issue on site that you provided https://prnt.sc/26raoxq
    So, please, provide us with link to product with the issue and temporary WP Dashboard access to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:51

    Hello,

    Yes. You will need just to import theme options. So, before switching go to Theme Options > Import/Export > download export file. After that enable child theme and go to Theme Options > Import/Export > import file and reload page without saving. Save options only after the reloading. That’s all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:49

    Hello,

    Watch this video tutorial https://youtu.be/f07MBdnFPfk but instead of the WPBakery use Elementor to edit Static block and create mega menu layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:47

    Hello,

    Do you use the latest version of XStore theme and XStore core plugin?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:45

    Hello,

    Don’t save theme options like Draft, use only Publish option https://prnt.sc/26radiv
    Check theme options now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:37

    Hello,

    Contact WooCommerce support in this case https://wordpress.org/support/plugin/woocommerce/
    If you have the same issue even with the Storefront theme (default theme) it means that XStore theme is not the reason of the problem and something is wrong with the WooCommerce or with any third-party plugin that you maybe use. So, contact WooCommerce support. We are able to help only if issue is related to XStore theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:35

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:34

    Hello,

    Add the below code to Theme Options > Custom CSS

    @media only screen and (max-width: 992px) {
       .single-product-builder .single-product-button-wrapper {
           justify-content: center;
           text-align: center;
       } 
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:32

    Hello,

    It’s possible to display that next to the menu, use Connection block element for these purposes https://recordit.co/phZ5xzdeve

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:29

    Hello,

    Updated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:14

    Hello,

    It’s not suitable. Because if we get any fatal error during fixes we’ll be locked and won’t be able to do anything. So, please, provide us with FTP host, FTP username and FTP password.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:13

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:11

    Hello,

    You provided WP Dashboard access only. But we need also FTP access to check the compatibility of the mentioned plugin with the single product builder. The message displays if built-in layout used https://prnt.sc/26r90z2
    So, provide us with FTP access. If you don’t know what FTP is then contact your hosting provider. They will be able to give you FTP host, FTP username and FTP pass. We’ll be able to proceed only after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 19:01

    Hello,

    1) Update your WPML plugin to the latest version https://prnt.sc/26r8ou2
    2) Translate secondary menu pages and sync your secondary menu https://prnt.sc/26r8q6v
    Check the header after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 18:56

    Hello,

    1) I have installed cache plugin to speed up the site.
    Before – https://gtmetrix.com/reports/yaasarkodie.com/cggra4OO/
    After – https://gtmetrix.com/reports/yaasarkodie.com/YkU3GU9Z/
    2) Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 18:54

    Hello,

    Translation files are already placed into the languages folder, so there is no need to import them.
    Scan theme and plugin from WPML > Theme and plugins localization and then translate missing strings using WPML string translator.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 18:34

    Hello,

    Yes, our theme is compatible with the WP Rocket plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 16:47

    Hello,

    Could you, please, provide us with link to that page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 16:46

    Hello, @KKA

    You can just manage the font-family for the headings from Theme Options > Typography. We did not add option to manage font-size for the headings because the general option for every heading is not suitable for design in some cases.
    You can change the size of the headings using custom CSS (Theme Options > Custom CSS)

    body {
        --h1-size-proportion: 2.5714;
        --h2-size-proportion: 1.7142;
        --h3-size-proportion: 1.7142;
        --h4-size-proportion: 1.2857;
        --h5-size-proportion: 1;
        --h6-size-proportion: 0.8571;
    }

    Increase the value of the size-proportion according to your needs. h tags size is the calculation of the 1rem* size-proportion variable.

    If you want to change the size just for some element (for example only for the widget titles or for the product titles) then let me know and I’ll give you a custom code to do that.

    Or use the Yellow Pencil plugin to edit the styles (XStore > Plugin installer).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 16:40

    Hello,

    Provide us with screenshot of the button that is not displayed correctly and link to your cart page to check that and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 16:37

    Hello,

    Page title displays in the breadcrumbs. So, if you want to show that title in the h1 tag go to Theme Options > Breadcrumbs > Breadcrumbs Title Tag > set h1 https://prnt.sc/26r2ou6

    We don’t have any other option to show the title in the h1.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 16:20

    Hello,

    Use the custom code to increase the size of the q-ty https://www.8theme.com/topic/and-buttons-are-quite-small-on-mobile-devices/

    Let me know if that helps you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 16:19

    Hello,

    I see that you installed the WC Ajax Product Filters plugin. It wraps the products toolbar in an additional div and that caused the styling issue. I have added custom CSS to fix that. Check now, please.
    Shop page is also ok, use the New type of request for the Stock status widget https://prnt.sc/26r2313

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 14:58

    Hello,

    I’m not sure that understand what link is incorrect. Could you, please, provide us with screenshot or video of the issue for a better understanding? You can use Gyazo tool to share screenshot or short video.

    Also, provide us with WP Dashboard access to allow us to check the links you are talking about.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 14:54

    Hello,

    You provided only WP Dashboard access. But we also ask you about access to your files, not just to your site backend. So, provide us with the FTP host, FTP username and FTP password to get access to your WP installation. We’ll be able to proceed once get FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 14:51

    Hello,

    Edit page and change the canonical URL in the Yoast SEO settings of your page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 14:49

    Hello,

    You can hide out of stock product from the catalog in WooCommerce > Settings > Products > Inventory > Hide out of stock items from the catalog.
    Unfortunately, WooCommerce does not have option to hide out of stock variations only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 8, 2022 at 14:47

    Hello,

    Add the alt text https://prnt.sc/26qxiro for all the images in your media gallery https://prnt.sc/26qxl81

    Regards

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    Viewing 2,040 results - 2,011 through 2,040 (of 30,391 total)
Viewing 30 posts - 2,011 through 2,040 (of 30,391 total)
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