I have problems to update xstore theme and plugin

This topic has 14 replies, 3 voices, and was last updated 2 years, 3 months ago ago by Olga Barlow

  • Avatar: idon
    idon
    Participant
    February 5, 2022 at 17:20

    I have tried to update Xstore theme and Xstore plugin but the web page breaks. Can you help me?

    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2022 at 10:11

    Hello,

    6.2.8.1 is the very old version.
    We would recommend you to create a staging site (full copy of the production site you have) and provide us with WP Dashboard and FTP access to your staging site. We’ll update the theme and all the bundled plugins there. You’ll check if everything is ok. If yes then we’ll update the production site. In case you find any issues we’ll be able to fix them and update the production site only after that. It’s the safest way to update the theme from 6.x to 8.x version.

    Regards

    Avatar: idon
    idon
    Participant
    February 8, 2022 at 16:11

    Ok I send info

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2022 at 19:29

    Hello,

    Updated.

    Regards

    Avatar: idon
    idon
    Participant
    February 8, 2022 at 19:53

    what was the problem? I don’t understand

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2022 at 20:01

    Hello,

    You missed a few major updates and it was the reason of the issue. I have updated your theme to version 7.x first and then to 8.1. Anyway, if you need to update the production site then provide us with access to your production site if everything is ok on the staging site. But check the staying site carefully.

    Regards

    Avatar: idon
    idon
    Participant
    February 8, 2022 at 20:26

    ok, can I download the version 7?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 8, 2022 at 20:33

    Hello,

    We have updated your staging site. It has everything that you need. Does that work ok for you? If yes then just move the themes and plugins folder from the staging site to production and after that import Theme Options > Import/Export from the staging site to the production site to update that.

    Regards

    Avatar: idon
    idon
    Participant
    February 8, 2022 at 20:58

    Can I send access to production site?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2022 at 10:30

    Hello,

    Yes, sure. But make sure that everything is ok and works as it should on the staging site.

    Regards

    Avatar: idon
    idon
    Participant
    February 9, 2022 at 12:32

    I have problems in staging site in some links with “Error establishing a database connection”

    Please contact administrator
    for this information.
    Avatar: idon
    idon
    Participant
    February 9, 2022 at 17:22

    Sorry, it´s true

    Please contact administrator
    for this information.
    Avatar: idon
    idon
    Participant
    February 9, 2022 at 17:29

    ok

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2022 at 19:39

    Hello,

    Updated. Check now.

    Regards

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