Provide us with link to page where you found this gap. We can’t understand what is the reason by screenshot only, we need to inspect the page, so, always provide link in addition to screenshot.
Provide us with temporary Dashboard and FTP access to your site. Our developers will take a look at your problem in more detail.
Regards
Olga Barlow
Participant
November 25, 2019 at 11:29
Hello,
Go to Theme Options > Single product > disable Ajax “Add To Cart” option.
Regards
Olga Barlow
Participant
November 25, 2019 at 11:26
Hello,
1) It’s possible by minor customization Theme Options > Custom CSS .menu > li > a {padding: 20px 15px;}
2) Go to Theme Options > Typography > Menu > http://prntscr.com/q1ovyh
Regards
Olga Barlow
Participant
November 25, 2019 at 11:13
Hello,
If you want to create the multilingual site you need to install an additional plugin that allows you to implement this. For example WPML or Polylang or qTranslate or similar https://wordpress.org/plugins/tags/multilingual/ . Then follow plugin documentation to translate theme.
Regards
Olga Barlow
Participant
November 22, 2019 at 17:50
Hello,
Provide us with temporary Dashboard access to your site to log in and check. Also, provide link to page where you have a problem with Backend and Frontend editor.
Regards
Olga Barlow
Participant
November 22, 2019 at 17:45
Hello,
Have you sorted out?
Regards
Olga Barlow
Participant
November 22, 2019 at 17:22
Hello,
Seems problem was related to layer animation. We have changed it from Power4.easeInOut to Power4.easeIn http://prntscr.com/q0odt6 and don’t see the problem anymore. Check from your side and let me know.
Regards
Olga Barlow
Participant
November 22, 2019 at 17:13
Hello,
1) We logged in to wp account but don’t have access to backend http://prntscr.com/q0o5pb
2) FTP directory is empty http://prntscr.com/q0o6hi
3) You are using CloudFlare, so make sure that you installed, activated CloudFlare plugin and logged in to your account (Settings > CloudFlare) to allow us to clean the CDN cache.
Regards
Olga Barlow
Participant
November 22, 2019 at 16:45
Hello,
We’ll fix the bug with the color in the next theme update. To fix it immediately on your site add the following code to ThemeOptions > Custom CSS
We did not look for such plugins. You may search for free plugins here https://wordpress.org/plugins/ or paid on the CodeCanuon.
Regards
Olga Barlow
Participant
November 22, 2019 at 14:43
Hello,
We fixed our price filter and now it works in the same way as the default one. But we found that the default filter does not work very well as you mentioned in the latest message. We enabled the default theme – Storefront – and there is the same price range https://gyazo.com/15168d4aace4a3f34a6d2bdacd3dc2dd
If default WooCommerce widget with default WooCommerce theme displays incorrect price range we can do nothing with this. Contact WooCommerce plugin support to find out what is the reason of this.
Regards
Olga Barlow
Participant
November 22, 2019 at 13:47
Hello,
Whatsapp is mobile extension. Icon available for mobile devices. Instagram is platform that displays images, how do you think it should share product information? Sorry, but Instagram itself does not allow sharing from any other sites.
Regards
Olga Barlow
Participant
November 22, 2019 at 13:43
Ok. You are welcome.
Regards
Olga Barlow
Participant
November 22, 2019 at 11:53
Hello,
We have installed cache plugin and checked your site speed when our theme is enabled https://tools.pingdom.com/#5ba4adc2f2c00000 and when the default theme is enabled https://tools.pingdom.com/#5ba4ab6656800000
If you compare results you’ll see that our theme is pretty fast. Tell me what options are not user-friendly for you or difficult to understand? You left 2-stars rating https://themeforest.net/ratings/3064486 and we are very upset by this. We would like to solve this situation in the best way and get 5stars rating. Or if you think that the speed of your site is not suitable for you and that it’s caused by our theme you can submit refund request here https://themeforest.net/refund_requests/new
Regards
Olga Barlow
Participant
November 21, 2019 at 18:44
Yep.
Regards
Olga Barlow
Participant
November 21, 2019 at 18:25
Hello,
You are using CDN. Please, login to your account http://prntscr.com/q07hy1 to allow us to flush the CDN cache if needed.
Before this please contact plugin author and ask them to fix the missing image http://prntscr.com/q07kqt because it takes sometimes up to 24s to load that image http://prntscr.com/q07k0t before proceeding to next page elements
Regards
Olga Barlow
Participant
November 21, 2019 at 17:52
Hello,
The desktop version displays drop-downs on hover and icons are clickable. iPad is sensitive to touch, so touch by icon calls 2 actions: link with redirect+drop-down. It’s not good to disable link because then the user won’t be able to go to account, cart or wishlist. That’s why we’ll disable drop-down for this resolution. Fix will be added in the next update.
Regards
Olga Barlow
Participant
November 21, 2019 at 17:37
Hello,
Check the width of the text layer that is cropped and try to make it wider in slider settings http://prntscr.com/q06tjd
Regards
Olga Barlow
Participant
November 21, 2019 at 17:32
Hello,
Check contact form and registration email now. Let me know about the results.
Regards
Olga Barlow
Participant
November 21, 2019 at 13:03
Hello,
When did you get these reports and in what logs? Describe in detail to allow us to reproduce the issue.
Provide us Dashboard and FTP access to check and help you.
We are working on improvements of theme CSS code and not of the up to date CSS rules are supported by out of date IE browser. Anyway, we’ll improve option of the support of the old browsers in the next updates because as we can see some users still check their websites using IE. Provide us with Dashabord and FTP access to your site to check the problem with your preloader.
Regards
Olga Barlow
Participant
November 21, 2019 at 12:05
You are welcome.
Regards
Olga Barlow
Participant
November 21, 2019 at 12:05
Hello,
Problem appears only with 8theme Filter by price. With the default one, it works. We need some more time to find out why our widget does not work in the correct way.
