I don’t see the difference between the regular price on your screenshots before and after http://prntscr.com/q00ohl
Regards
Olga Barlow
Participant
November 21, 2019 at 11:27
Hello,
That’s strange but we don’t see problem with the icons https://gyazo.com/321cf5fa83b287a2393a9091c57b3a16
Try to clear browser cache. What browser do you use? Try to check this page from another PC. Do you have the same problem?
Regards
Olga Barlow
Participant
November 21, 2019 at 11:24
Hello,
Maybe translation files were placed to wrong folder or it’s out of date. Provide us with temporary Dashboard access to your site to check why it does not work for you.
Regards
Olga Barlow
Participant
November 21, 2019 at 08:26
Hello,
That element is the WPBakery page builder element, WPBakery plugin doesn’t have option to add custom font to that select.
Regards
Olga Barlow
Participant
November 21, 2019 at 08:20
Hello,
Update was released. Update theme and core plugin on your site and let me know if everything works fine.
Regards
Olga Barlow
Participant
November 20, 2019 at 18:41
Hello,
1) To change the color of the product price go to Theme Options > Custom CSS > find code below and edit it according to your needs or remove to get the default color .woocommerce-Price-amount {color: #e3d191;}
2) To change the color of the selection go to Theme Options > Custom CSS > find code below and edit it according to your needs or remove to get the default color (gray) ::selection { background: #e3d191; }
Regards
Olga Barlow
Participant
November 20, 2019 at 18:34
Hello,
WooCommerce plugin does not allow this. WooCommerce breadcrumbs redirect to product category, not to custom page. It’s not related to theme, it’s related to WooCommerce plugin.
Regards
Olga Barlow
Participant
November 20, 2019 at 18:29
Hello,
All of this will be fixed/improved in next theme update (1-2 days).
Regards
Olga Barlow
Participant
November 20, 2019 at 14:40
Hello,
Seems you missed my screenshot in previous message https://prnt.sc/pzhy75 You need to increase limits mentioned in the red rectangle
Regards
Olga Barlow
Participant
November 20, 2019 at 11:43
Hello,
We have updated header.php file in your child theme according to the last changes in our theme. And we can open theme options http://prntscr.com/pzifff
Anyway, you have limited server settings http://prntscr.com/pzhy75 and we would recommend you to contact the hosting provider to increase them according to theme requirements to avoid any issues in the future.
Regards
Olga Barlow
Participant
November 19, 2019 at 20:36
Hello,
2) We have updated the translation file, placed it to the correct folder with correct name and there is no problem with the translation of the breadcrumbs http://prntscr.com/pz8k4y There is no option to translate permalinks in our theme, unfortunately.
3) You missed slash before wp-content in your CSS http://prntscr.com/pz8l4b
Regards
Olga Barlow
Participant
November 19, 2019 at 20:03
Hello,
We found that your WordPress installation loads Redux scripts and styles required for the normal work of theme options over the HTTP instead of HTTPS and blocks them. We don’t understand why your WP loads the Redux files with HTTP because we tested on other installations and it does not have problem even with HTTPS. The only difference we found is the DB version: we use MySQL 5.6.42, you use 5.5.64-MariaDB
The temporary solution is to disable Redux plugin, then seems options work fine because another plugin WP Mail Logging that you use also includes Redux files and our theme uses those files from that plugin folder but it’s not the best way to solve this issue.
Can you update MySQL version to 5.6?
Regards
Olga Barlow
Participant
November 19, 2019 at 18:54
Hello,
I have passed your solution to our developers and they told me that fix included in the next update.
Regards
Olga Barlow
Participant
November 19, 2019 at 17:53
You are welcome.
Regards
Olga Barlow
Participant
November 19, 2019 at 17:18
Hello,
Thank you. I have passed your issue to our developers and inform you once they fix the problem.
Once you changed limits creation of the additional header works ok. Check by yourself.
Regards
Olga Barlow
Participant
November 19, 2019 at 16:14
Hello,
And WP Dashboard access, please.
Regards
Olga Barlow
Participant
November 19, 2019 at 15:40
Hello,
.woff file is the file of font. Provide us with Dashboard and FTP access to your site. We’ll check in more detail why you have it.
Regards
Olga Barlow
Participant
November 19, 2019 at 15:18
Hello,
Could you, please, contact your hosting provider and ask them to increase limits according to theme requirements http://prntscr.com/pz3ny1
Let me know once they finish.
Let us know their answer because we are interested in resolving of this problem in a best way.
Regards
Olga Barlow
Participant
November 19, 2019 at 14:35
Hello,
Did you upload any custom font via XStore > Custom fonts?
Regards
Olga Barlow
Participant
November 19, 2019 at 12:31
Hello,
Then contact author of the plugin that you use to implement this type of payment gateway.
Regards
Olga Barlow
Participant
November 19, 2019 at 12:18
Hello,
Polylang and WPML are 2 different plugins.
Point is that our theme does not use Display location because it has header builder that this option is unnecessary. WPML has language selector for the menu translation http://prntscr.com/pz0ctr but it seems Plylang is limited and needs Display menu location. That’s why I asked you to contact them to clarify how to be in case you need to translate the menu if theme does not have display location.
Regards
Olga Barlow
Participant
November 19, 2019 at 11:45
Hello,
Polylang and WPML are 2 different plugins. So, do you use WPML or Polylang plugin?
Point is that our theme does not use Display location because it has header builder that this option is unnecessary. WPML has language selector for the menu translation http://prntscr.com/pz0ctr but it seems Plylang is limited and needs Display menu location. That’s why I asked you to contact them to clarify how to be in case you need to translate the menu if theme does not have display location.
Regards
Olga Barlow
Participant
November 19, 2019 at 11:40
Hello,
It seems that height of the iframe is calculated by script of the plugin http://prntscr.com/pyzud9
Go to Appearance > Themes > install and enable the default WP theme (Storefront for example) and check if you have the same problem with the iframe when the default theme is activated. Let me know the results and screenshot how it looks with the default WP theme.
