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Viewing 30 posts - 19,621 through 19,650 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 12:02

    Hello,

    Point is that we don’t see the problem with the mini wishlist or account while disabling code to hide content http://prntscr.com/q01638
    From your screenshot, I can see that page is still loading http://prntscr.com/q016ro Maybe that is a reason. Or it’s empty even at a fully loaded page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:47

    Hello,

    Checked your site and it’s red http://prntscr.com/q00xmy
    Did you downgrade theme version?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:45

    I have added Translation for the XStore theme http://prntscr.com/q00woa . Finish translation and switch site language (Settings > General) if you want to apply it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:34

    Hello,

    1) I don’t see any translation for the XStore theme http://prntscr.com/q00qgw
    2) The language of your site is English http://prntscr.com/q00t9h so any translation won’t work if main language is English.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:32

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:31

    Hello,

    I don’t see the difference between the regular price on your screenshots before and after http://prntscr.com/q00ohl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:27

    Hello,

    That’s strange but we don’t see problem with the icons https://gyazo.com/321cf5fa83b287a2393a9091c57b3a16
    Try to clear browser cache. What browser do you use? Try to check this page from another PC. Do you have the same problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 11:24

    Hello,

    Maybe translation files were placed to wrong folder or it’s out of date. Provide us with temporary Dashboard access to your site to check why it does not work for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 08:26

    Hello,

    That element is the WPBakery page builder element, WPBakery plugin doesn’t have option to add custom font to that select.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 21, 2019 at 08:20

    Hello,

    Update was released. Update theme and core plugin on your site and let me know if everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2019 at 18:41

    Hello,

    1) To change the color of the product price go to Theme Options > Custom CSS > find code below and edit it according to your needs or remove to get the default color
    .woocommerce-Price-amount {color: #e3d191;}
    2) To change the color of the selection go to Theme Options > Custom CSS > find code below and edit it according to your needs or remove to get the default color (gray)
    ::selection { background: #e3d191; }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2019 at 18:34

    Hello,

    WooCommerce plugin does not allow this. WooCommerce breadcrumbs redirect to product category, not to custom page. It’s not related to theme, it’s related to WooCommerce plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2019 at 18:29

    Hello,

    All of this will be fixed/improved in next theme update (1-2 days).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2019 at 14:40

    Hello,

    Seems you missed my screenshot in previous message https://prnt.sc/pzhy75 You need to increase limits mentioned in the red rectangle

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 20, 2019 at 11:43

    Hello,

    We have updated header.php file in your child theme according to the last changes in our theme. And we can open theme options http://prntscr.com/pzifff
    Anyway, you have limited server settings http://prntscr.com/pzhy75 and we would recommend you to contact the hosting provider to increase them according to theme requirements to avoid any issues in the future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 20:36

    Hello,

    2) We have updated the translation file, placed it to the correct folder with correct name and there is no problem with the translation of the breadcrumbs http://prntscr.com/pz8k4y There is no option to translate permalinks in our theme, unfortunately.
    3) You missed slash before wp-content in your CSS http://prntscr.com/pz8l4b

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 20:03

    Hello,

    We found that your WordPress installation loads Redux scripts and styles required for the normal work of theme options over the HTTP instead of HTTPS and blocks them. We don’t understand why your WP loads the Redux files with HTTP because we tested on other installations and it does not have problem even with HTTPS. The only difference we found is the DB version: we use MySQL 5.6.42, you use 5.5.64-MariaDB
    The temporary solution is to disable Redux plugin, then seems options work fine because another plugin WP Mail Logging that you use also includes Redux files and our theme uses those files from that plugin folder but it’s not the best way to solve this issue.
    Can you update MySQL version to 5.6?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 18:54

    Hello,

    I have passed your solution to our developers and they told me that fix included in the next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 17:53

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 17:18

    Hello,

    Thank you. I have passed your issue to our developers and inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 17:03

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 17:02

    Hello,

    That file is font file that loaded by theme options framework (Kirki), you may check the topic on the Kirki forum https://wordpress.org/support/topic/kirki-loading-google-fonts-from-old-domain-after-migration/ and found in the user answer example of the similar code http://prntscr.com/pz5ga8
    According to GDPR policy if you use Google font it should be self-hosted, in your case font is uploaded to uploads folder on your server. So, that woff file is not malware.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 16:28

    Hello,

    Once you changed limits creation of the additional header works ok. Check by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 16:14

    Hello,

    And WP Dashboard access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 15:40

    Hello,

    .woff file is the file of font. Provide us with Dashboard and FTP access to your site. We’ll check in more detail why you have it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 15:18

    Hello,

    Could you, please, contact your hosting provider and ask them to increase limits according to theme requirements http://prntscr.com/pz3ny1
    Let me know once they finish.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 14:53

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 14:53

    Hello,

    You can use the same license if you need to activate the staging/dev site for the same project.
    Bundled plugins do not require activation read here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins and here https://www.8theme.com/demo/docs/royal/Plugins/Activation_And_Purchase_Codes

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 14:37

    Hello,

    Let us know their answer because we are interested in resolving of this problem in a best way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 19, 2019 at 14:35

    Hello,

    Did you upload any custom font via XStore > Custom fonts?

    Regards

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Viewing 30 posts - 19,621 through 19,650 (of 30,391 total)
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