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Refund Xstore theme payment - by mujeebmemon

This topic has 4 replies, 3 voices, and was last updated 4 years, 4 months ago ago by Rose Tyler

  • Avatar: mujeebmemon
    mujeebmemon
    Participant
    November 21, 2019 at 19:07

    Refund

    Please, contact administrator
    for this information.
    #225442 Copied Theme version: Updated WooCommerce version: Updated
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 22, 2019 at 11:53

    Hello,

    We have installed cache plugin and checked your site speed when our theme is enabled https://tools.pingdom.com/#5ba4adc2f2c00000 and when the default theme is enabled https://tools.pingdom.com/#5ba4ab6656800000
    If you compare results you’ll see that our theme is pretty fast. Tell me what options are not user-friendly for you or difficult to understand? You left 2-stars rating https://themeforest.net/ratings/3064486 and we are very upset by this. We would like to solve this situation in the best way and get 5stars rating. Or if you think that the speed of your site is not suitable for you and that it’s caused by our theme you can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    #225480 Copied
    Avatar: mujeebmemon
    mujeebmemon
    Participant
    November 22, 2019 at 21:14

    I have submitted a refund request, please.

    #225530 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 23, 2019 at 09:00

    Hello,

    Refunded.

    Regards

    #225542 Copied
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