Forum Replies Created

Viewing 30 posts - 18,691 through 18,720 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 17:33

    Hello,

    1) I see related products on your site http://prntscr.com/r1vrpb

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.

    https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
    WooCommerce does not have any otions to choose what products to show as the related. You can choose only upsells by yourself.

    2) CSS code works only with styles, it does not make any option to appear, PHP and JS work with options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 17:26

    Hello,

    Check now. We have fixed the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 17:20

    Hello,

    1) Now we can’t check your site without VPN
    2) We can’t connect to your FTP now http://prntscr.com/r1vn8m Do you have any black/white list on your server for connections from other countries?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 16:55

    Hello,

    Do you plan to create variable products? Then you need to add Add to cart block http://prntscr.com/r1v8mb and enable catalog mode (Theme Options > WooCommerce > Shop > Catalog mode)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 12:32

    Hello,

    I saw you added class http://prntscr.com/r1qdrh , not ID.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 12:29

    Hello,

    You can also enable the Catalog Mode (Theme Options > WooCommerce > Shop > Catalog mode) but it won’t hide the price. If you don’t want to use builder then you need to hide price using custom CSS

    .price {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 12:27

    Hello,

    If you update theme don’t forget to sync translation files https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ And make sure that all the necessary strings are translated.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 12:23

    Hello,

    These fields should not be empty http://prntscr.com/r1q7p3 if you use post type based template for the slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 11:40

    Hello,

    That’s strange. Try again and provide me screenshot of the error you get.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 09:52

    Hello,

    This error appears as a rule if you are trying to update plugin on other domain than where you activated theme. Did you move your site to different domain? Provide us with WP Dashboard access to check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 09:36

    Hello,

    You can use Single product builder to create layout you need (Theme Options > WooCommerce > Shop > Single product builder). It’s similar to header builder. The only difference is composing of the product layout: you need to add sections, choose sections width https://gyazo.com/47b07913e319fae007c3ac37c0f70d2e
    Then just add the elements you need to sections you need. You can change sections position if you need https://gyazo.com/12ce95abd30c1aff26870f774f1b0421

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2020 at 09:21

    Hello,

    The latest update includes also search by portfolio http://prntscr.com/r1n2sd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 18:30

    Hello,

    Hover color of which menu do you want to change? Because there are at least 3 types http://prntscr.com/r1dotu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 14:48

    Hello,

    Provide us with WP Dashboard and FTP access to your site and our developers will try to enable Elementor for the Static Blocks to allow you to create footer using Elementor instead of WPBakery.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 14:47

    You are welcome. So, now you know what that option means 😉

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 13:04

    Hello,

    I see. Glad to hear that you solved the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 12:52

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 12:35

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 12:09

    Edit the page and heading background to change that text http://prntscr.com/r16ys0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 12:07

    Hello,

    Oh, don’t use main content area to provide personal information because it’s available for all the forum visitors. Use the Private Content area at the right side to add the private information visible for the support only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 12:04

    Hello,

    You are welcome and sorry for this inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 12:02

    Hello,

    How can I help you? Do you have any questions about our theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 11:48

    Hello,

    Could you, please, provide us with link to page where you use that code, temporary Dashboard access to allow us to check it and screenshot of the area you want to edit (you can use https://app.prntscr.com/en/index.html to make screenshot)?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 11:32

    Hello,

    Keep this option in Default position http://prntscr.com/r16bse Lazy causes mentioned issue. We’ll fix the bug in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 11:24

    Hello,

    You chose the full height option for the section that’s why it displays 100vh http://prntscr.com/r1669a If you don’t want to make it full browser height why did you enable this option?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 11:08

    Hello,

    Use custom order http://prntscr.com/r15wai and products will be displayed according to IDs list order.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 10:59

    Hello,

    What element did you use to add that pagination? Could you provide us with temporary WP Dashboard access to check? Because pagination in our theme looks different by default http://prntscr.com/r15rmb

    Add the following custom to Theme Options > Custom CSS to apply these styles for your pagination

    .post-nav-links .post-page-numbers:first-child {
        margin-left: 15px;
    }
    .post-nav-links .post-page-numbers {
        font-size: .85rem;
        min-width: 36px;
        height: 36px;
        border: 1px solid #e1e1e1;
        -moz-box-sizing: border-box;
        box-sizing: border-box;
        display: inline-flex;
        align-items: center;
        justify-content: center;
        padding: 3px 10px;
    }
    .post-nav-links .current.post-page-numbers, .post-nav-links .post-page-numbers:hover {
        border-color: #c62828;
        background-color: #c62828;
        color:#fff;
    }
    .post-navigation + .single-tags {
        margin-top: 20px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 10:16

    Hello,

    That padding is the default padding for the column http://prntscr.com/r14xj7 To remove/change it go to Pages > edit page and change the padding-top to 0 or anything you need http://prntscr.com/r14zqq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 10:07

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 12, 2020 at 09:08

    Hello,

    1) Make sure that OpenSSL system library is 1.0 or greater.
    2) Contact your hosting provider and ask if there are no limits for the outgoing/ingoing connections. To activate theme your server should send the request to our server, our server checks the request and sends the response. Your server should get the response. If it does not work then there are some limits.
    3) Check availability of 136.243.62.35 from your source IP address.

    Regards

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    Viewing 18,720 results - 18,691 through 18,720 (of 30,391 total)
Viewing 30 posts - 18,691 through 18,720 (of 30,391 total)
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