How to show the products brand on Single Product Page Sidebar?

This topic has 13 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: Keira_girl
    Keira_girl
    Participant
    February 1, 2020 at 13:36

    Hello team,
    This was visible by default in some previous versions of XStore, but since I’m using Single Product layout Builder it’s not showing.
    Can you please help? I really liked that addition and was helpful for customers to navigate through a brand’s collection.

    Thanks in advance!

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: John Holden
    John Holden
    Support staff
    February 2, 2020 at 04:31

    Hi,

    Theme Options > WooCommerce (Shop) > Shop elements > Brands > Show Product Brands On Single Product Page and Choose The Location For Brands.

    Regards,
    Hung PD

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 8, 2020 at 14:15

    Thanks, but it’s still not working.
    Also it was enabled from before (!)
    There must be some kind of conflict.

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    February 10, 2020 at 05:24

    Hi,

    First of all, I’m really sorry have taken long time to reply you due to the weekend.

    Please send:

    – FTP info (server, username, password, port)
    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 11, 2020 at 16:03

    Hello, don’t worry I totally understand.
    I also appologize for my delay.
    You can check the private content area for credentials.
    Please let me know if something is not working.

    Thanks!

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 11, 2020 at 18:12

    Hello,

    Our user has limited permissions http://prntscr.com/r0u9se and we can’t check the backend settings. Please, change permissions to allow us to edit products and Theme Options.

    Regards

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 13, 2020 at 08:42

    Hello,

    Sorry for that, you may please try again now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 13, 2020 at 17:20

    Hello,

    1) Now we can’t check your site without VPN
    2) We can’t connect to your FTP now http://prntscr.com/r1vn8m Do you have any black/white list on your server for connections from other countries?

    Regards

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 14, 2020 at 07:47

    Hello,

    I’ll contact my provider and answer to you as soon s possible.

    Thanks for your patience.

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 14, 2020 at 09:09

    Hello,

    About the VPN they asked your IP to white-list it if necessary.

    Please try to login with the new credentials below.

    Regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 14, 2020 at 10:19

    Hello,

    We have fixed the issue. Check now.

    Regards

    Avatar: Keira_girl
    Keira_girl
    Participant
    February 14, 2020 at 11:08

    Thanks so much, and I apologize again for the difficulties I caused you..

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 14, 2020 at 11:29

    Hello,

    Oh, don’t worry. You helped us to improve our product because it was theme bug after launching the single product builder. So, thank you!

    Regards

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