This topic has 13 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow
Hello team,
This was visible by default in some previous versions of XStore, but since I’m using Single Product layout Builder it’s not showing.
Can you please help? I really liked that addition and was helpful for customers to navigate through a brand’s collection.
Thanks in advance!
Hi,
Theme Options > WooCommerce (Shop) > Shop elements > Brands > Show Product Brands On Single Product Page and Choose The Location For Brands.
Regards,
Hung PD
Thanks, but it’s still not working.
Also it was enabled from before (!)
There must be some kind of conflict.
Hi,
First of all, I’m really sorry have taken long time to reply you due to the weekend.
Please send:
– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)
I will check this problem for you.
Regards,
Hung PD
Hello, don’t worry I totally understand.
I also appologize for my delay.
You can check the private content area for credentials.
Please let me know if something is not working.
Thanks!
Hello,
Our user has limited permissions http://prntscr.com/r0u9se and we can’t check the backend settings. Please, change permissions to allow us to edit products and Theme Options.
Regards
Hello,
Sorry for that, you may please try again now.
Regards
Hello,
1) Now we can’t check your site without VPN
2) We can’t connect to your FTP now http://prntscr.com/r1vn8m Do you have any black/white list on your server for connections from other countries?
Regards
Hello,
I’ll contact my provider and answer to you as soon s possible.
Thanks for your patience.
Hello,
About the VPN they asked your IP to white-list it if necessary.
Please try to login with the new credentials below.
Regards
Hello,
We have fixed the issue. Check now.
Regards
Thanks so much, and I apologize again for the difficulties I caused you..
Hello,
Oh, don’t worry. You helped us to improve our product because it was theme bug after launching the single product builder. So, thank you!
Regards
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