We did not change anything that may affect the backend of frontend site speed. We don’t have suggestions for the backend optimization because individual site optimization is outside of our support and we don’t have advanced optimization specialists.
Theme supports WooCommerce 4.0, so you can update it.
Regards
Olga Barlow
Participant
March 11, 2020 at 18:57
Hello,
We have switched to default Storefront theme and also don’t see the Add to cart button for that gift card https://gyazo.com/9d8f7b5d79edeee730823a99b87a82f8 Could you clarify your issue in more detail? Provide us with a screenshot or gif how it works on your site with default theme and with issue when XStore is activated.
Regards
Olga Barlow
Participant
March 11, 2020 at 11:41
Hello,
As I told you in the previous message I don’t see the mentioned error even when used your email https://gyazo.com/f8cbdcaac53a006bb70d0c8dbccfb6e4 Error log that you provided includes errors from yesterday morning only.
Are you sure that you still have a problem?
Regards
Olga Barlow
Participant
March 10, 2020 at 20:23
You are welcome.
Regards
Olga Barlow
Participant
March 10, 2020 at 20:22
Hello,
Check the image position now.
Regards
Olga Barlow
Participant
March 10, 2020 at 20:04
Hello,
WP Dashboard access is ok but FTP is wrong, we can’t connect to your server http://prntscr.com/redvv4
Please, check and provide the correct one. Make sure that you don’t have limits for the connections from other countries or add our IP to white list.
Regards
Olga Barlow
Participant
March 10, 2020 at 20:04
Hello,
WP Dashboard access is ok but FTP is wrong, we can’t connect to your server http://prntscr.com/redvv4
Please, check and provide the correct one. Make sure that you don’t have limits for the connections from other countries or add our IP to white list.
Please, check the credential by yourself and only after that reply back with the correct one.
Regards
Olga Barlow
Participant
March 10, 2020 at 19:57
Hello,
I’m not sure, depending on what version you used before. Probably we made improvements (added some options like paddings for the footers and copyrights) and the previous one was changes.
Regards
Olga Barlow
Participant
March 10, 2020 at 19:44
Hello,
We can’t check your screenshots because of permissions. Use Lightshot screenshot tool next time when you need to share the screenshot.
We tried to subscribe and did not face issues http://prntscr.com/redlje
Regards
Olga Barlow
Participant
March 10, 2020 at 19:36
Hello,
Provide us with the WP Dashboard access to your site to check.
Regards
Olga Barlow
Participant
March 10, 2020 at 19:34
Hello,
I suppose it’s better to contact the hosting provider, send that screenshot and ask what’s wrong with the permissions and why that error appears.
You can use icons/images for the first level of the menu, if you want to use images for the subitems in your mega menu then we would recommend you to create mega menu using static block https://youtu.be/f07MBdnFPfk
Let me know if you still have problems with this. Then provide with WP Dashboard access.
Regards
Olga Barlow
Participant
March 10, 2020 at 18:10
Hello,
1) What is the resolution of the image that you are trying to upload? Why do you need an image larger than 2500px? Too large images slow down the site. Also, we would recommend you to optimize all the images that you plan to upload to your Dashboard using optimization service, for example https://tinypng.com/
2) Follow the WooCommerce documentation to set up shipping rates https://docs.woocommerce.com/document/flat-rate-shipping/
These settings are not related to our theme (these settings are default WooCommerce settings), so it’s outside the scope of our support. If you need any detailed information about shipping rates contact WooCommerce plugin support on the plugin support forum https://wordpress.org/support/plugin/woocommerce/
Regards
Olga Barlow
Participant
March 10, 2020 at 17:58
Hello,
What is the resolution of the image that you are trying to upload? Why do you need image larger than 2500px? Too large images slow down the site. Also, we would recommend you to optimize all the images that you plan to upload to your Dashboard using optimization service, for example https://tinypng.com/
If you want to use mega menu don’t forget to choose it in the design settings http://prntscr.com/rebx2t then you’ll be able to manage the mega menu width.
To edit the content of the mega menu edit the static block http://prntscr.com/rebyrj that you chose in the menu settings http://prntscr.com/rebyew
Regards
Olga Barlow
Participant
March 10, 2020 at 17:39
Hello,
Actually no matter what email you will use there, even some randomly generated because we need it just for test. Anyway, you can use this one plugins.8theme@gmail.com But, please, don’t use it for any newsletters or reports of your site in future!
1) If you don’t know what the FTP is then you need to contact your hosting provider and ask to give you FTP host, FTP username and FTP pass. Hosting support knows.
2) Admin info means access to your WordPress Dashboard to login to WP Backend and check the page import.
Regards
Olga Barlow
Participant
March 10, 2020 at 17:31
Hello,
Try to exclude legenda/css/large-resolution.css and responsive.css files from minification and combination. Let me know if it helps.
Regards
Olga Barlow
Participant
March 10, 2020 at 12:30
Hello,
First of all, check if everything is ok with the file permissions on your server because we get 403 error from time to time for different images on your site http://prntscr.com/re5y25 We can’t check your site without VPN, maybe problem with access is related to this but I’m not sure.
Also, keep the lazy loading option of the WP Rocket plugin disabled because it seems it conflicts with the zoom script http://prntscr.com/re5zad
Clear cache plugin and Cloudflare CDN caches after disabling of that option. Let me know if it helps.
Problem appears only with Body Fine Pillow because you chose the Variable type of product but did not create variations http://prntscr.com/re46ml
So, either add variations or change product type to Simple.
Regards
Olga Barlow
Participant
March 10, 2020 at 09:53
Hello,
WPBakery does not enable its scripts for the custom settings like row/column paddings, bg image etc for the shop page because it’s special WooCommerce page, it’s the particularity of this page builder and we can do nothing with it. You can use Static Block like a workaround. For example, create Shop static block http://prntscr.com/re3jps and add the Static block shortcode in the shop page content http://prntscr.com/re3l4g and then you’ll get the necessary content on the shop page http://prntscr.com/re3lh1 Is this what you tried to achieve?
Regards
Olga Barlow
Participant
March 10, 2020 at 09:38
Hello,
We used products to display on the our services page of the Spa version https://gyazo.com/7cf8dc16d8ff858701f14d820bc8572d but you can use any other post type like post, page, portfolio etc, you need to decide by yourself what is most suitable for you. Also, we have created custom WPBakery grid layout (WPBakery > Grid builder http://prntscr.com/re3agu ) to chose it in the Post grid element settings http://prntscr.com/re3cq7 Using these options we were able to display dynamic information and price, products will be changed in the table automatically. If the information in your table won’t be changed then you can try the Raw HTML WPBakery element and default HTML table to create that layout.
Regards
Olga Barlow
Participant
March 6, 2020 at 17:27
Hello,
Provide us with FTP access to your site. Our developers will be able to take a closer look at your issue on Tuesday. Take our apologies for this delay!
Regards
Olga Barlow
Participant
March 6, 2020 at 17:16
Hello,
You used image size larger (750×721) than original image (751×720) that’s why you got a broken image. Check now.
