1), 2), 3) Our developers working on fixing these issues.
1A), 2A – Submit customization request here to get a quote. Because our basic support does not include customization service.
Regards
Olga Barlow
Participant
March 13, 2020 at 10:22
Hello,
Yes, server limit is the reason of your issue – ModSecurity: Output filter: Response body too large (over limit of 524288, total not specified). Contact your hosting provider and increase the limit.
Regards
Olga Barlow
Participant
March 13, 2020 at 10:22
Hello,
Fixed.
Regards
Olga Barlow
Participant
March 12, 2020 at 18:08
You are welcome.
Regards
Olga Barlow
Participant
March 12, 2020 at 18:08
Hello,
Could you, please, provide us with temporary WP Dashboard and FTP access to your site? We’ll fix it for you and also include fix to the next theme update, because it seems we miss something while fixing on our test site.
Regards
Olga Barlow
Participant
March 12, 2020 at 18:04
Hello,
Our developers need some time to find the reason of the issue for iOS. I’ll inform you once we finish.
Thank you. Our developers will be able to fix the issue tomorrow.
Regards
Olga Barlow
Participant
March 12, 2020 at 17:30
Hello,
Go to Dashboard > Updates > click Check Again button. You’ll get notification about XStore theme update and also XStore core plugin update. Update theme and then update plugin. If you prefer manual update then you’ll be able to find plugin archive in the full package of our theme on ThemeForest or download plugin from the Downloads area of 8theme account https://www.8theme.com/downloads
Regards
Olga Barlow
Participant
March 12, 2020 at 17:27
Hello,
Yes, I missed the widget folder. That file can’t be overridden in the child theme because this is the file of the core plugin, not theme file. And I would not recommend you to edit our Brand widget. I would suggest you check how it was created and use child theme functions.php to create your own widget.
Regards
Olga Barlow
Participant
March 12, 2020 at 17:24
You are welcome.
Regards
Olga Barlow
Participant
March 12, 2020 at 17:24
Hello,
Could you tell me what request you sent to the plugin author? Did you send our screenshot? Because we don’t understand what functions do they expect from our side.
I explained to you in the previous message that simple products do not have updated sale price in the DB https://prnt.sc/rbv23j and our theme does not calculate the correct discount because of this. Plugin author should check their code and fix it in the way to update sale price in the DB not just for the product variations but also for the simple products.
Regards
Olga Barlow
Participant
March 12, 2020 at 16:34
Hello,
We have checked the mentioned products with the default theme and default price filter and it also gives “products not found” https://gyazo.com/d7a41e0920c130b99226771c4c079ad2 I suppose it’s because these products are variable products and if you take min price and max price of the product variations http://prntscr.com/rfdch5 then you’ll get the result but if you set one of them less then you’ll get 0 results.
You may contact WooCommerce plugin support to clarify this moment because our filter is based on the WooCommerce default one.
I was able to center links. Check now. To fix the issue with the colors provide us with FTP access to your site, please.
Regards
Olga Barlow
Participant
March 12, 2020 at 15:48
Hello,
Because during window resize width of the image is changed and image with bigger width will be higher. I’m afraid that there is no way to make them equal for all the resolutions if you want to use them like images. They could be equal height only if you apply them as the column bg image with bg-size: cover and add some custom padding, for example 500px for both columns at Design tab. I have created an example below your row.
Regards
Olga Barlow
Participant
March 12, 2020 at 15:37
Hello,
Glad to hear that.
Regards
Olga Barlow
Participant
March 12, 2020 at 15:36
Hello,
I suppose it could be related to some server configuration. Could you contact your hosting provider and ask about errors in the server error log? It would be helpful to find out what caused console errors http://prntscr.com/rfc9ur
And provide FTP access to your site in addition to the server error logs.
Regards
Olga Barlow
Participant
March 12, 2020 at 15:16
Hello,
Point is that if you want to create filter by the custom taxonomy then you don’t need the sidebar file because we use custom widget – 8theme Brand filter widget. So, if you want to have the similar filter you also need to create the custom widget (check this tutorial, for example, https://www.wpbeginner.com/wp-tutorials/how-to-create-a-custom-wordpress-widget/ ) and probably to use the custom script in addition, to make it work with the Ajax.
Use child theme for any kind of customization and never change the parent theme or XStore core plugin files because you will lose your customization after theme or core plugin update.
If you need help with additional customization you can submit request here.
Regards
Olga Barlow
Participant
March 12, 2020 at 15:03
Hello,
Problem was caused by the attribute slug. You used “brand”, it matches our Brands taxonomy and caused the issue. We changed the attribute slug to “marca”. Check the filter now.
You may check the third-party filter plugins, for example https://codecanyon.net/item/woocommerce-product-filter/8514038 or similar and make sure that it has filter by custom taxonomy. Or additional customization but it’s not included in our support.
Regards
Olga Barlow
Participant
March 12, 2020 at 12:17
Hello,
We have created footer using Static Block feature and Elementor. After that added 8theme – Static Block widgets to Footer widget area (Appearance > Widgets). It will be displayed on all the pages, products. So, if you added footer at any page to the page content then edit these pages and remove footer content from the page.
Regards
Olga Barlow
Participant
March 12, 2020 at 12:10
Hello,
Sorry but this warning is not related to our theme because it still persists even if the default theme is enabled https://prnt.sc/rf8gml
So, contact WordPress support on the WP support forum.
Regards
Olga Barlow
Participant
March 12, 2020 at 12:00
You are welcome.
Regards
Olga Barlow
Participant
March 12, 2020 at 10:54
Hello,
I have excluded both files from minification and combination and don’t see problem with the responsive. Could you, please, provide me screenshot of the problem?
Regards
Olga Barlow
Participant
March 12, 2020 at 10:22
Hello,
We’ll fix it in the next theme update. To fix it on your site add the following custom to child theme style.css
@media only screen and (max-width: 480px){
.woocommerce-message .button, .woocommerce-error .button, .woocommerce-info .button {
display: block;
}
}
Regards
Olga Barlow
Participant
March 11, 2020 at 20:04
Hello,
That error appears because of the code you added to widget http://prntscr.com/rex48v
Once we moved widget to inactive area http://prntscr.com/rex4qn error disappeared. Our theme is not the reason of the issue. Contact the person who provided you that code and ask to fix the issue because error goes to WooCommerce js file, not to our theme.
