Provide us with a link to your Dashboard, WP Dashboard access and FTP access to your site. We’ll check the issue.
Regards
Olga Barlow
Participant
March 17, 2020 at 15:07
Hello,
We fixed this issue but it was not included in theme update because update was released earlier than fix was done.
We fixed issue again. Don’t replace core plugin files till the next theme and plugin update!
Regards
Olga Barlow
Participant
March 17, 2020 at 14:25
Hello,
The max number of the products to show is 3 for this element (2 top products with the vertical layout + 1 bottom product with the horizontal layout). Design of this element is very specific, so I don’t think that there will be the option to show more than 3 products with such layout, unfortunately.
Regards
Olga Barlow
Participant
March 17, 2020 at 14:18
Hello,
Are you talking about a single product or shop page?
Regards
Olga Barlow
Participant
March 17, 2020 at 14:17
Hello,
You are welcome.
Regards
Olga Barlow
Participant
March 17, 2020 at 13:40
Hello,
Check now. Seems you replaced the theme file with our fix.
Regards
Olga Barlow
Participant
March 17, 2020 at 12:01
Hello,
1) Ultimate Addons plugin is not bundled plugin of the XStore theme, XStore theme comes bundled with the Massive addons. So, I don’t know where you should take the purchase code of the UA plugin.
2) Bundled plugins of the XStore theme do not require activation, read more about bunded plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Use default HTML tags and style attribute to add spaces, border, change font-size etc. For example, http://prntscr.com/rhpfhk
Regards
Olga Barlow
Participant
March 16, 2020 at 19:05
Hello,
Passed your task to our developers. I’ll inform you about their answer tomorrow. Sorry for the delay in answering because of the number of requests to our support.
Regards
Olga Barlow
Participant
March 16, 2020 at 18:34
Hello,
Check the site now. We have fixed the mentioned issues.
Regards
Olga Barlow
Participant
March 16, 2020 at 18:31
Hello,
We are investigating the issue. I’ll inform you once we find the reason, solution or any other news.
Regards
Olga Barlow
Participant
March 16, 2020 at 18:30
Hello,
We are investigating the issue. I’ll inform you once we find the reason, solution or any other news.
Regards
Olga Barlow
Participant
March 16, 2020 at 18:14
Hello,
Seems you changed the Dashboard access and we can’t log in to check. Also, add the following IP to whitelist 176.98.70.175 to allow access to your FTP.
If you use third-party plugins like filter plugin then don’t forget about this plugin translation http://prntscr.com/rhalij And if you find any WooCommerce strings missing just check if it’s transalted in WooCommerce files http://prntscr.com/rhano3 Because it’s missing as I can see.
We are theme developers and we are not responsible for third-party plugins translation, only for theme and XStore Core.
Regards
Olga Barlow
Participant
March 16, 2020 at 17:27
Hello,
Provide us also with the FTP access to your site because our developers need to take a closer look at theme files to apply fix at your site and check if it helps.
Regards
Olga Barlow
Participant
March 16, 2020 at 17:05
Hello, @Shiv Sharma
Please, create an individual topic with this issue and provide us with WP Dashboard and FTP access to your site. Our specialists will check and help you.
Regards
Olga Barlow
Participant
March 16, 2020 at 17:02
Hello,
Not at all. Is there anything else I can help you with?
Regards
Olga Barlow
Participant
March 16, 2020 at 16:53
Hello,
Seems you missed installation of plugin required for these additional fields http://prntscr.com/rh9muy
Check now. Keep CMB2 plugin enabled if you want to have additional options for the products and pages.
Regards
Olga Barlow
Participant
March 16, 2020 at 16:16
Hello,
Are all these products in stock and public?
Could you provide us with WP Dashboard and FTP access?
Regards
Olga Barlow
Participant
March 16, 2020 at 16:14
Hello,
Oh, we did not look for such plugins, so, unfortunately, I don’t have suggestions for you.
We don’t have a ready list of plugins for this purpose because we are theme developers, not plugin developers. I suppose you need to look for filter plugins for the WooCommerce and ask the plugin author to confirm that it works not just at the WooCommerce archive pages.
Regards
Olga Barlow
Participant
March 16, 2020 at 10:41
Hello,
Your server does not meet theme requirements http://prntscr.com/rh1hwi and probably it caused the problem with saving and the failing of saving have cleared the header. Do you have DB backup before problem? Could you provide it to us? We’ll try to restore the headers.
Regards
Olga Barlow
Participant
March 13, 2020 at 19:26
Hello,
1) Can’t log in to FTP http://prntscr.com/rfykqz
2) Use forum@8theme.com but don’t add our email to any kind of newsletter and remove if from your DB once we finish, because sometimes users forget to do this and we get a lot of spam emails about scanning of their websites etc.
Our theme is fully optimized. It displays good speed results http://prntscr.com/rfvipehttps://tools.pingdom.com/#5c351aba09400000 Contact your hosting provider to get help with the investigation of what causes CPU usage issue. Unfortunately, the theme author can’t help you with this. We can only give you a refund if you provide results of the testing that displays that our theme requests cause the problem.
Regards
Olga Barlow
Participant
March 13, 2020 at 15:48
Hello,
Our theme does not have search by post or product tags. Our theme includes only search by product SKU, post/product/project title, description, search by pages. If you need search by tags you need to look for additional plugins to implement this.
