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Cant use theme options - by gewoonbovenaan

This topic has 4 replies, 2 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

gewoonbovenaan

Participant

March 12, 2020 at 14:43

Somehow when i installed the theme Xstore and go to theme options i get a internal server error, and i cant figure out why because every page works, there is no plugin installed which didnt came from the theme and there is nog error going on wih debug. https://gyazo.com/918203b3e2297340ab8fb45dc24ee43a

Any idea why this happens?

Please, contact administrator
for this information.

#231158 Copied Theme version: 6.2.13

3 Answers

Olga Barlow

Support staff

March 12, 2020 at 15:36

Hello,

I suppose it could be related to some server configuration. Could you contact your hosting provider and ask about errors in the server error log? It would be helpful to find out what caused console errors http://prntscr.com/rfc9ur
And provide FTP access to your site in addition to the server error logs.

Regards

#231171 Copied

gewoonbovenaan

Participant

March 13, 2020 at 09:56

Thanks for your fast reply. I got these errors now when i open theme options:

2020-03-13 08:49:59 Access 80.100.1.49 200 GET /wp-content/themes/xstore/framework/customizer/fonts/Roboto/Roboto-medium.ttf HTTP/2.0 https://keeskanters.nl/wp-content/themes/xstore/framework/customizer/css/admin.css?ver=5.3.2 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.132 Safari/537.36 168 K nginx SSL/TLS access

2020-03-13 08:49:59 Access 80.100.1.49 200 GET /wp-content/themes/xstore/framework/customizer/fonts/Roboto/Roboto-regular.ttf HTTP/2.0 https://keeskanters.nl/wp-content/themes/xstore/framework/customizer/css/admin.css?ver=5.3.2 Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.132 Safari/537.36 168 K nginx SSL/TLS access

2020-03-13 08:50:00 Error 80.100.1.49 503 POST /?customize_changeset_uuid=c3eeacae-7d84-465b-9932-a736d6fb5e18&customize_theme=xstore&customize_messenger_channel=preview-0&customize_autosaved=on HTTP/1.0 https://keeskanters.nl/wp-admin/customize.php Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.132 Safari/537.36 2.89 K Apache SSL/TLS access

2020-03-13 08:50:01 Error 80.100.1.49 [client 80.100.1.49] ModSecurity: Output filter: Response body too large (over limit of 524288, total not specified). [hostname “keeskanters.nl”] [uri “/index.php”] [unique_id “XmtJOGqJ4jXsBrTwpvFG3AAAAQM”], referer: https://keeskanters.nl/wp-admin/customize.php Apache error

2020-03-13 08:50:01 Error 80.100.1.49 AH01068: Got bogus version 101, referer: https://keeskanters.nl/wp-admin/customize.php Apache error

2020-03-13 08:50:01 Error 80.100.1.49 (22)Invalid argument: AH01075: Error dispatching request to :, referer: https://keeskanters.nl/wp-admin/customize.php Apache error

Please contact administrator
for this information.

#231206 Copied

Olga Barlow

Support staff

March 13, 2020 at 10:22

Hello,

Yes, server limit is the reason of your issue – ModSecurity: Output filter: Response body too large (over limit of 524288, total not specified). Contact your hosting provider and increase the limit.

Regards

#231209 Copied
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