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Olga Barlow

Participant

April 7, 2020 at 12:32

Hello,

Provide us with auth login/pass http://prntscr.com/ruo52p + WP Dashboard access + FTP access to your site to check the problem.
Do you use any third-party plugins? Did you try to disable them?
Do you use cache plugin or server cache or CDN? Did you try to disable them?

Regards

#232831 Copied In reply to: Cart Showing Incorrect number of items

Olga Barlow

Participant

April 7, 2020 at 12:30

Hello,

Either enable breadcrumbs (theme options > breadcrumbs) http://prntscr.com/ruo2z4 or add the margin for the header http://prntscr.com/ruo48l (Theme Options > Header builder > edit bottom header)

Regards

#232829 Copied In reply to: Space under the menu

Olga Barlow

Participant

April 7, 2020 at 12:24

Hello,

We have restored the editable revision from April 7, 2020 @ 08:02:07. After that, you made changes in the page core that broke the page. Be careful and don’t edit the page code without the backend/frontend editor.

Regards

#232828 Copied In reply to: WP Page Builder is not working

Olga Barlow

Participant

April 7, 2020 at 12:04

Hello,

What changes did you make before faced the issue? Problem caused by js error http://prntscr.com/rungzn and it looks that you made some changes in shortcodes that break content. If we try to edit the new page there are no issues with WPBakery editor http://prntscr.com/runjdu

By the way, take into account that we added compatibility with the Elementor page builder and a number of XStore elements for the Elementor.

Regards

#232827 Copied In reply to: WP Page Builder is not working

Olga Barlow

Participant

April 7, 2020 at 11:31

Hello,

Go to Theme Options > WooCommerce > Single Product > product layout > disable Sticky add to cart option.

Regards

#232824 Copied In reply to: Product Page Bottom Sticky Element Buy Now

Olga Barlow

Participant

April 7, 2020 at 11:28

Hello,

Check now.
1) To translate newsletter keep this option enabled http://prntscr.com/rums8a
2) These strings should be translated http://prntscr.com/rumpja And text should be added in English at the cookie settings. Seems this is specific of the plugin, not sure why is that.

Regards

#232823 Copied In reply to: Problem with transalte

Olga Barlow

Participant

April 7, 2020 at 11:10

Hello,

We found that plugin has already tried to add compatibility with our theme and it works for the simple product layout but they missed compatibility fix for the single product builder.
We have improved the code of their file /wp-content/plugins/xl-woocommerce-sales-triggers/theme-support/x-store/x-store.php
So, reply back to the plugin author and send them that file. It will fix the problem for future users.
Also, check your site.

Regards

#232821 Copied In reply to: Issue with a plugin

Olga Barlow

Participant

April 7, 2020 at 09:42

Hello,

1) Provide us with WP Dashboard access to your site. We can’t check the problem related to backend checking frontend only.

2) We are not responsible for WordPress because we are theme developers. You may try to update WP manually via FTP if the auto-update does not work for you. Or contact WP support on the WP support forum.

Regards

#232814 Copied In reply to: WP Page Builder is not working

Olga Barlow

Participant

April 7, 2020 at 09:39

Hello,

1) If you want to support old browsers keep this option enabled http://prntscr.com/ruk7zs
But keep in mind that out of date browsers like IE do not support many of modern CSS styles. I have enabled option. Check if you still have the problem. If yes tell me what version of IE do you use?

2) Because you enabled geolocation with cache in WooCommerce settings http://prntscr.com/rukaxg

3) Go to Loco Translate > Themes > XStore > edit translation and translate all the missing strings. Also, don’t forget about translation of the core plugin (Loco Translation > Plugins > XStore core). Both translations were missing.

Regards

#232813 Copied In reply to: 3 icons on the top right not showed

Olga Barlow

Participant

April 7, 2020 at 09:23

Hello,

You are welcome.

Regards

#232812 Copied In reply to: Single Product Page and Website Background

Olga Barlow

Participant

April 7, 2020 at 09:03

Hello,

We did not find any file related to our theme at your screenshots. All files are WordPress core files, so contact server admin about this. Our support team is able to help you only with issues/questions related strictly to XStore theme options/files.

Regards

#232809 Copied In reply to: Wordfence File Viewer Security High Message

Olga Barlow

Participant

April 7, 2020 at 08:56

Hello,

That option allows you to change the size of the images to make it suitable for the block size depending on layout you use (1, 2 or 3 columns etc).
I have added custom CSS to remove 100% width. Clean the CDN cache to apply changes.

Regards

#232808 Copied In reply to: Blog Featured Image not changing

Olga Barlow

Participant

April 7, 2020 at 08:52

Hello,

As a rule, there is no problem to remove demo images from the media clicking “delete permanently”. Provide us with links to at least a few demo images that you can’t remove from your media.

Regards

#232807 Copied In reply to: Delete Default Theme Images from Media

Olga Barlow

Participant

April 7, 2020 at 08:44

You are welcome.

Regards

#232806 Copied In reply to: Multisite

Olga Barlow

Participant

April 7, 2020 at 07:42

Hello,

Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.

Regards

#232800 Copied In reply to: Dokan plugin compatibility

Olga Barlow

Participant

April 7, 2020 at 07:40

Hello,

You are welcome.

Regards

#232799 Copied In reply to: No preview in Theme Options

Olga Barlow

Participant

April 6, 2020 at 20:32

Hello,

1) FTP does not work http://prntscr.com/ru9o0h
Do you have any limits for the connections from other countries? Any black/white list?

2) I was able to find access to cPanel. We’ll start tomorrow.

Regards

#232784 Copied In reply to: need help with update Theme

Olga Barlow

Participant

April 6, 2020 at 20:25

Hello,

Use any random/temporary email. We don’t provide our email for such purposes because we get a lot of spam messages after that, that’s why we stopped to send our real email for the user creation. Decide by yourself what username and email/password to use. And just provide this information to us in the Private content area. Create FTP account with the destination directory to your WP installation and also just post FTP host, FTP username and FTP password once you create it and check that this is working one. You may use Filezilla to check.
And don’t forget about the error log.

Regards

#232783 Copied In reply to: No preview in Theme Options

Olga Barlow

Participant

April 6, 2020 at 20:19

Hello,

Did you check the checkbox? http://prntscr.com/ru9j0o

Regards

#232782 Copied In reply to: Multisite

Olga Barlow

Participant

April 6, 2020 at 18:40

Hello,

What error do you get? Could you provide screenshot in the Private content area?

Regards

#232774 Copied In reply to: Multisite

Olga Barlow

Participant

April 6, 2020 at 18:16

Hello,

But we can’t log in to your cPanel http://prntscr.com/ru7hs2

Regards

#232772 Copied In reply to: need help with update Theme

Olga Barlow

Participant

April 6, 2020 at 18:15

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.

Regards

#232771 Copied In reply to: Cart missing from header

Olga Barlow

Participant

April 6, 2020 at 18:14

Hello,

Use the same key that you used for the main site.

Regards

#232770 Copied In reply to: Multisite

Olga Barlow

Participant

April 6, 2020 at 18:13

Hello,

You can use the Private content area http://prntscr.com/ru7e7h
We need username and pass to your WP Dashboard for user with admin permissions to allow us to login to your site and check the options.

If you don’t know your FTP host, FTP login and FTP pass contact your hosting provider and ask this information. They will be able to help you. Also, ask your hosting support about server error logs. They should be able to send you this information.

Regards

#232768 Copied In reply to: No preview in Theme Options

Olga Barlow

Participant

April 6, 2020 at 18:09

Hello,

Tell me if the following screenshots work for you
You can change the width of the menu in the header – https://gyazo.com/a5867a3b08eba1dbaed3d20000b4d21f to https://gyazo.com/52113773d8bb45180e521b1b44a74150
and reduce paddings – https://gyazo.com/d0fe10f2efad075874843749c0bf76a1

Regards

#232767 Copied In reply to: font issue

Olga Barlow

Participant

April 6, 2020 at 18:06

Hello,

1) You can translate the mentioned string in Loco Translate > Plugins > Xstore core plugin > create translation and translate the necessary strings.

2) Make sure that translation files for your theme are xstore-pt_PT.po, xstore-pt_PT.mo and placed at wp-content/languages/themes. If you placed translation to xstore theme folder (wp-content/themes/xstore/languages) you will lose it after the theme update.

Regards

#232766 Copied In reply to: Some questions that arose in the configuration of this theme

Olga Barlow

Participant

April 6, 2020 at 18:03

Hello,

What about max input vars limit? Try to increase it to 3000-5000. If it does not help provide us with the WP Dashboard and FTP access to your site.

Regards

#232765 Copied In reply to: Menu options not saving

Olga Barlow

Participant

April 6, 2020 at 18:01

Hello,

Credentials you provided for the https://ua.siteground.com/ do not work for the cPanel.
Siteground account does not have area to manage the FTP accounts or files. So, if you don’t have correct access to FTP then provide correct access to cPanel.

Regards

#232764 Copied In reply to: need help with update Theme

Olga Barlow

Participant

April 6, 2020 at 17:57

Hello,

You are welcome.

Regards

#232763 Copied In reply to: Slider Revolution error: Warning size of()

Olga Barlow

Participant

April 6, 2020 at 17:56

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site and to the product with the issue? We’ll check the problem in more detail.

Regards

#232762 Copied In reply to: Swatch variation "out-of-stock" feature fails to work when too many variations
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Viewing 18,210 results - 18,181 through 18,210 (of 30,337 total)

Viewing 30 posts - 18,181 through 18,210 (of 30,337 total)

← 1 2 3 … 606 607 608 … 1,010 1,011 1,012 →

Forum Replies Created

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