Nope, something was changed, you may check the revisions to study what exactly if you want.
So, just be attentive.
Regards
Olga Barlow
Participant
April 7, 2020 at 12:38
Hello,
As I can see you edited the header in the child theme and it could be the reason of your problem. Provide us also with the FTP access to check the code you edited there.
Regards
Olga Barlow
Participant
April 7, 2020 at 12:38
Hello,
As I can see you edited the header in the child theme and it could be the reason of your problem. Provide us also with the FTP access to check the code you edited there.
Regards
Olga Barlow
Participant
April 7, 2020 at 12:35
Hello,
Do you want to place the custom carousel to tabs? This element is not allowed in tabs because of the HTML structure. If you want to add any advanced banner there you may use revolution slider.
Regards
Olga Barlow
Participant
April 7, 2020 at 12:32
Hello,
Provide us with auth login/pass http://prntscr.com/ruo52p + WP Dashboard access + FTP access to your site to check the problem.
Do you use any third-party plugins? Did you try to disable them?
Do you use cache plugin or server cache or CDN? Did you try to disable them?
We have restored the editable revision from April 7, 2020 @ 08:02:07. After that, you made changes in the page core that broke the page. Be careful and don’t edit the page code without the backend/frontend editor.
Regards
Olga Barlow
Participant
April 7, 2020 at 12:04
Hello,
What changes did you make before faced the issue? Problem caused by js error http://prntscr.com/rungzn and it looks that you made some changes in shortcodes that break content. If we try to edit the new page there are no issues with WPBakery editor http://prntscr.com/runjdu
By the way, take into account that we added compatibility with the Elementor page builder and a number of XStore elements for the Elementor.
Regards
Olga Barlow
Participant
April 7, 2020 at 11:31
Hello,
Go to Theme Options > WooCommerce > Single Product > product layout > disable Sticky add to cart option.
Regards
Olga Barlow
Participant
April 7, 2020 at 11:28
Hello,
Check now.
1) To translate newsletter keep this option enabled http://prntscr.com/rums8a
2) These strings should be translated http://prntscr.com/rumpja And text should be added in English at the cookie settings. Seems this is specific of the plugin, not sure why is that.
Regards
Olga Barlow
Participant
April 7, 2020 at 11:10
Hello,
We found that plugin has already tried to add compatibility with our theme and it works for the simple product layout but they missed compatibility fix for the single product builder.
We have improved the code of their file /wp-content/plugins/xl-woocommerce-sales-triggers/theme-support/x-store/x-store.php
So, reply back to the plugin author and send them that file. It will fix the problem for future users.
Also, check your site.
Regards
Olga Barlow
Participant
April 7, 2020 at 09:42
Hello,
1) Provide us with WP Dashboard access to your site. We can’t check the problem related to backend checking frontend only.
2) We are not responsible for WordPress because we are theme developers. You may try to update WP manually via FTP if the auto-update does not work for you. Or contact WP support on the WP support forum.
Regards
Olga Barlow
Participant
April 7, 2020 at 09:39
Hello,
1) If you want to support old browsers keep this option enabled http://prntscr.com/ruk7zs
But keep in mind that out of date browsers like IE do not support many of modern CSS styles. I have enabled option. Check if you still have the problem. If yes tell me what version of IE do you use?
3) Go to Loco Translate > Themes > XStore > edit translation and translate all the missing strings. Also, don’t forget about translation of the core plugin (Loco Translation > Plugins > XStore core). Both translations were missing.
Regards
Olga Barlow
Participant
April 7, 2020 at 09:23
Hello,
You are welcome.
Regards
Olga Barlow
Participant
April 7, 2020 at 09:03
Hello,
We did not find any file related to our theme at your screenshots. All files are WordPress core files, so contact server admin about this. Our support team is able to help you only with issues/questions related strictly to XStore theme options/files.
Regards
Olga Barlow
Participant
April 7, 2020 at 08:56
Hello,
That option allows you to change the size of the images to make it suitable for the block size depending on layout you use (1, 2 or 3 columns etc).
I have added custom CSS to remove 100% width. Clean the CDN cache to apply changes.
Regards
Olga Barlow
Participant
April 7, 2020 at 08:52
Hello,
As a rule, there is no problem to remove demo images from the media clicking “delete permanently”. Provide us with links to at least a few demo images that you can’t remove from your media.
Regards
Olga Barlow
Participant
April 7, 2020 at 08:44
You are welcome.
Regards
Olga Barlow
Participant
April 7, 2020 at 07:42
Hello,
Provide us with WP Dashboard and FTP access to your site. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
April 7, 2020 at 07:40
Hello,
You are welcome.
Regards
Olga Barlow
Participant
April 6, 2020 at 20:32
Hello,
1) FTP does not work http://prntscr.com/ru9o0h
Do you have any limits for the connections from other countries? Any black/white list?
2) I was able to find access to cPanel. We’ll start tomorrow.
Regards
Olga Barlow
Participant
April 6, 2020 at 20:25
Hello,
Use any random/temporary email. We don’t provide our email for such purposes because we get a lot of spam messages after that, that’s why we stopped to send our real email for the user creation. Decide by yourself what username and email/password to use. And just provide this information to us in the Private content area. Create FTP account with the destination directory to your WP installation and also just post FTP host, FTP username and FTP password once you create it and check that this is working one. You may use Filezilla to check.
And don’t forget about the error log.
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.
Regards
Olga Barlow
Participant
April 6, 2020 at 18:14
Hello,
Use the same key that you used for the main site.
Regards
Olga Barlow
Participant
April 6, 2020 at 18:13
Hello,
You can use the Private content area http://prntscr.com/ru7e7h
We need username and pass to your WP Dashboard for user with admin permissions to allow us to login to your site and check the options.
If you don’t know your FTP host, FTP login and FTP pass contact your hosting provider and ask this information. They will be able to help you. Also, ask your hosting support about server error logs. They should be able to send you this information.
1) You can translate the mentioned string in Loco Translate > Plugins > Xstore core plugin > create translation and translate the necessary strings.
2) Make sure that translation files for your theme are xstore-pt_PT.po, xstore-pt_PT.mo and placed at wp-content/languages/themes. If you placed translation to xstore theme folder (wp-content/themes/xstore/languages) you will lose it after the theme update.
