Have you solved issue with your server mentioned in the previous message https://prnt.sc/rro08c ?
It looks that you reached the server limit and it causes the issue.
Regards
Olga Barlow
Participant
April 7, 2020 at 22:32
Hello,
You told me that you want the categories widget. Category and page are completely different things. So, do you need categories widget with the option to exclude and to filter by categories or simple list of specific pages?
Regards
Olga Barlow
Participant
April 7, 2020 at 22:30
Hello,
Again, you have 3 ways:
1) Use graphic editor and make all the images with the same size https://gyazo.com/a7ab9a38f3994882950e5a90a1fc888d and after that reupload them to your media library.
2) Use crop option of the WooCommerce (Appearance > Customize >WooCommerce >Product images) but then images will be cropped and as a rule it does not look nice.
3) limit the max-height for the images and min-height for the image block
There is no such widget in our theme, unfortunately. It’s possible to implement by additional customization. You may submit additional customization request here to get a quote.
Regards
Olga Barlow
Participant
April 7, 2020 at 20:52
Hello,
You may add the code below to the Theme Options > Custom CSS but keep in mind that you will get some empty space for the products that do not have such a long title http://prntscr.com/ruykkx
.content-product .product-title a {
min-height: 7.5ex;
line-height: 2.5ex !important;
}
Or you may reduce the title using Theme Options > WooCommerce > Shop > Product Styles > Product Title Chars Limit.
Regards
Olga Barlow
Participant
April 7, 2020 at 20:47
Hello,
You removed the close } for the media query http://prntscr.com/ruyi3y
Editor even displayed you the red X but seems you decided to ignore it. CSS rules won’t work if you add them with errors.
Regards
Olga Barlow
Participant
April 7, 2020 at 20:31
Hello,
Sorry for the delay but we need more time. We’ll do our best to finish tomorrow.
Regards
Olga Barlow
Participant
April 7, 2020 at 20:29
Hello,
You don’t see wishlist, cart, etc there because they were already added to other connection blocks of your header https://gyazo.com/8481d256e5f2e4846b7ba95431dffc27
To add mentioned links go to Appearance > Menus > create menu that will include links to these pages. After that edit your header and add the secondary menu to top right connection block https://gyazo.com/9354f3e08a7cfc059aff14bf2564956e Choose the newly created menu in the Secondary menu settings.
1) As I told you in the previous message if you want to update plugin you need to make sure that you updated XStore theme to the appropriate version. What theme version and what core version should be you can get from the changelog http://prntscr.com/ruxkt5https://xstore.8theme.com/update-history/
So, you can update plugin only if you updated theme to version 6.3. Did you? Have you watched our video tutorial for theme and plugin update?
2) I don’t understand your question. Do you want to apply bg color for the whole page or you want to add background color/image to some row only?
Regards
Olga Barlow
Participant
April 7, 2020 at 19:50
Hello,
Could you provide us with link to your shop page? Because it looks that it was trashed https://gyazo.com/262e07a0cd57945d12b10bbfbe4dbf04
Go to WooCommerce > Settings > Products > choose the shop page. If it does not help then provide us with WP Dashboard access.
Regards
Olga Barlow
Participant
April 7, 2020 at 19:47
P.S. More the theme translation files to correct location http://prntscr.com/ruxf2f and rename files according to screenshot. In other case you will lose your translation after theme update.
1) In your previous message, you told me that you want to delete all the images that you got with our theme http://prntscr.com/ruwuvu We checked your media and found only a few demo images, tried to delete them and did not face the issue. So, I asked about links to images that you can’t remove. Can you provide links to images from our demo that you can’t remove or to images that again are at your media library? Because I can’t find any image from our demo at your media library. We wouldn’t be deleting images if you did not ask about this.
2) We used images 370x232px for the banners on the home page.
3) “Couple of my shop categories” could you be more detailed? Which one? Provide links to categories, please.
I don’t see problem with the Banner element http://prntscr.com/ruwso5
Maybe you forget to add the banner image size in the element settings.
Regards
Olga Barlow
Participant
April 7, 2020 at 19:08
Hello,
We are glad to hear that problem is solved.
Regards
Olga Barlow
Participant
April 7, 2020 at 16:46
Hello,
1) Thank you for the access. I passed your issue to our developers. They will take a closer look. Suppose number of variations (142 for example for the product you provided) could be the reason of the problem. Anyway, waiting for answer from developers.
By the way I checked the WooCommerce error log and found that third-party plugin that you use causes critical error http://prntscr.com/rutml8 I have temporarily disabled the plugin. Contact plugin author about this.
2) Edit the banner position according to your needs http://prntscr.com/rutq65 (theme options > WooCommerce > Shop > Shop page layout) . In your case you used custom banner above the breadcrumbs http://prntscr.com/rutsbg
3) Products > Categories > edit the category > and as I can see static block code was added directly to description http://prntscr.com/rutwwm You can remove it and add simple shortcode of the static block.
Regards
Olga Barlow
Participant
April 7, 2020 at 15:59
Hello,
Thank you for your access. I have passed your issue to our developers and inform you once we fix it.
I don’t see our code, so either it was not added correctly or cache was not cleared (plugin or server depending on which one you use).
Provide us with WP Dashboard access to check.
