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Olga Barlow

Participant

April 9, 2020 at 12:59

Hello,

These errors https://prnt.sc/rvq3ea https://prnt.sc/rvq1he appeared because you disabled XStore core plugin. This plugin is required for our theme. Why did you disable it?

Log in to your Cloudflare account http://prntscr.com/rw2yu7 to allow us to clear CDN cache after the update because we faced issues because of this previous time.

Regards

#233049 Copied In reply to: need help with update Theme

Olga Barlow

Participant

April 9, 2020 at 11:52

Hello,

These images are Shopkeeper theme demo content http://prntscr.com/rw1kt3. Contact their support with this question https://themeforest.net/item/shopkeeper-ecommerce-wp-theme-for-woocommerce/9553045
We removed our demo content without any issue as you can see.

Regards

#233045 Copied In reply to: Delete Default Theme Images from Media

Olga Barlow

Participant

April 9, 2020 at 11:50

Hello,

I have added the links http://prntscr.com/rw1hmy
What multilingual plugin do you plan to use? Because as a rule currency switcher option is included in multilingual plugin settings. Or you need switcher without a multilingual option?

Regards

#233044 Copied In reply to: Not seeing all header icon to add on connection block ie; wish list, track order

Olga Barlow

Participant

April 9, 2020 at 11:41

Hello,

No, why? What do you want to change there http://prntscr.com/rw1c0j ?

Regards

#233042 Copied In reply to: Color Dropdown menu

Olga Barlow

Participant

April 9, 2020 at 11:11

Hello,

Fixed.

Regards

#233039 Copied In reply to: Dokan plugin compatibility

Olga Barlow

Participant

April 9, 2020 at 11:04

Hello,

In this case you may create the menu with only the necessary links in the Appearance > Menus. After that go to Appearance > Widgets > add the Menu widget to shop sidebar http://prntscr.com/rw0lpd But it will be simple list of the categories, not the filter widget.

Regards

#233038 Copied In reply to: SHOP / ALL PAGE Sidebar Widget Product by page filter options

Olga Barlow

Participant

April 9, 2020 at 10:53

Hello,

Check now, please.

Regards

#233036 Copied In reply to: Color Dropdown menu

Olga Barlow

Participant

April 9, 2020 at 08:04

Hello,

Did you read the message and watched the video tutorial or just copy/paste it? You have updated XStore Core plugin but did not update theme to version 6.3. Update theme to version 6.3.

Regards

#233028 Copied In reply to: Crushed after the update

Olga Barlow

Participant

April 8, 2020 at 21:40

Hello,

Oh, sorry. Forgot to enable cache plugin. Enable it and clean the plugin and CDN cache. Try to test the site after that.

Regards

#233001 Copied In reply to: need help with update Theme

Olga Barlow

Participant

April 8, 2020 at 20:26

Hello,

Check now.

Regards

#232998 Copied In reply to: need help with update Theme

Olga Barlow

Participant

April 8, 2020 at 15:54

You are welcome.

Regards

#232990 Copied In reply to: Swatch variation "out-of-stock" feature fails to work when too many variations

Olga Barlow

Participant

April 8, 2020 at 15:53

Hello,

1) Go to Appearance > Customize > WooCommerce > Product catalog > choose what you would like to show at the shop page: categories, products or both.

2) We were able to reproduce the issue on our test installation. We’ll fix it in the next theme update. At this moment brands still inherit the shop page sidebar position http://prntscr.com/rvhkwd (Theme Options > WooCommerce > Shop > Shop page layout ) In the next update we’ll add the option to allow users choosing of the sidebar position for the brand page.

Regards

#232989 Copied In reply to: Brands Page Sidebar and Breadcrumbs

Olga Barlow

Participant

April 8, 2020 at 14:54

Hello,

Looks like some kind of the WooCommerce cache. We are investigating the issue. I’ll inform you once we find a solution.

Regards

#232985 Copied In reply to: Not getting new items/brands/ in the list Sort by Brands

Olga Barlow

Participant

April 8, 2020 at 12:44

Hello,

We have tried to add brand and product to this brand and it appeared without deleting any other brand. only empty brands are missing as I can see.

Regards

#232965 Copied In reply to: Not getting new items/brands/ in the list Sort by Brands

Olga Barlow

Participant

April 8, 2020 at 12:37

Hello,

You are welcome.

Regards

#232962 Copied In reply to: Fonts not working

Olga Barlow

Participant

April 8, 2020 at 12:36

Hello,

It seems that widget does not show empty brands. All the other are on the list. Provide us with FTP access to your site to check the problem in more detail.

Regards

#232961 Copied In reply to: Not getting new items/brands/ in the list Sort by Brands

Olga Barlow

Participant

April 8, 2020 at 11:56

Hello,

Ok. You are welcome.

Regards

#232958 Copied In reply to: Issue on theme option after export

Olga Barlow

Participant

April 8, 2020 at 11:47

Hello,

Did you get this error after moving from your staging site to production? Because I see the following error of loading font http://prntscr.com/rvccut
Try to follow instructions http://prntscr.com/rvcbr9 mentioned at this topic https://wordpress.org/support/topic/kirki-loading-google-fonts-from-old-domain-after-migration/

Regards

#232957 Copied In reply to: Fonts not working

Olga Barlow

Participant

April 8, 2020 at 11:37

Hello,

So, is everything fine with Theme Options?

Regards

#232955 Copied In reply to: Issue on theme option after export

Olga Barlow

Participant

April 8, 2020 at 11:22

Hello,

We plan to release it either in the evening or tomorrow morning.

Regards

#232952 Copied In reply to: Update Xstore

Olga Barlow

Participant

April 8, 2020 at 11:21

Not at all.

Regards

#232951 Copied In reply to: Blog List / Chess pagination not working?

Olga Barlow

Participant

April 8, 2020 at 11:20

Hello,

Contact your hosting provider and fix the following error

[Wed Apr 08 12:02:06.950731 2020] [:warn] [pid 51758] [client 151.139.81.18:46072] Timeout waiting for output from CGI script /home/eggtroni/public_html/store/wp-admin/admin-ajax.php, referer: https://eggtronic.com/store/wp-admin/admin-ajax.php?action=as_async_request_queue_runner&nonce=b354569781
[Wed Apr 08 12:01:39.044960 2020] [autoindex:error] [pid 51527] [client 193.228.57.107:46348] AH01276: Cannot serve directory /home/eggtroni/public_html/web/: No matching DirectoryIndex (index.html,Index.html,index.shtml,index.php,Index.php,index.phtml,Index.phtml,index.htm,Index.htm,default.htm,Default.htm,default.html,Default.html,home.htm,Home.htm) found, and server-generated directory index forbidden by Options directive

It’s not related to theme but to server settings.

Regards

#232950 Copied In reply to: Issue on theme option after export

Olga Barlow

Participant

April 8, 2020 at 11:15

Hello,

We need FTP. Because once we get an error during editing in file manager we’ll be locked and with fatal error on the frontend. So, provide us with FTP access, please.

Regards

#232948 Copied In reply to: Cart missing from header

Olga Barlow

Participant

April 8, 2020 at 11:08

P.S. Your site comes with beautiful colors and looks very impressively. We would like to add it to our showcase once you finish if you would not mind.

Regards

#232946 Copied In reply to: Quickview function not working properly

Olga Barlow

Participant

April 8, 2020 at 11:04

Hello,

If you use Lazy load option in theme options https://gyazo.com/d2464962353c0bdf1af0b572f3babef4 then keep the lazy load option of the WooCommerce Infinite Scroll plugin disabled http://prntscr.com/rvb74a When both opinions are enabled they conflict because it’s not possible to enable double lazy loading.

Regards

#232945 Copied In reply to: Quickview function not working properly

Olga Barlow

Participant

April 8, 2020 at 10:18

Hello,

Don’t see problem with theme options on the first load https://gyazo.com/4145a02c63cfee287624d69d84e50392
But then we tried to go to your Network settings and faced the http://prntscr.com/rva7gz
Check the server error log. What errors do you have there?

Regards

#232940 Copied In reply to: Issue on theme option after export

Olga Barlow

Participant

April 8, 2020 at 09:41

Hello,

1) http://prntscr.com/rv8tsl Translation fixed. Check now.
2) Don’t duplicate translation files to different directories, use the System one https://prnt.sc/rv8pev
After plugin update always sync your translation files. We did that and found that the mentioned string is not translated http://prntscr.com/rv8pve !

Regards

#232936 Copied In reply to: Some questions that arose in the configuration of this theme

Olga Barlow

Participant

April 8, 2020 at 08:59

Hello,

You are welcome. I have added custom CSS to child theme style.css

Regards

#232928 Copied In reply to: Blog Featured Image not changing

Olga Barlow

Participant

April 8, 2020 at 08:58

Hello,

Fixed. Check now.

Regards

#232927 Copied In reply to: Dokan plugin compatibility

Olga Barlow

Participant

April 8, 2020 at 08:13

Hello,

Ok, great. It will be changed in next update.

Regards

#232922 Copied In reply to: Blog List / Chess pagination not working?
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Viewing 18,150 results - 18,121 through 18,150 (of 30,391 total)

Viewing 30 posts - 18,121 through 18,150 (of 30,391 total)

← 1 2 3 … 604 605 606 … 1,012 1,013 1,014 →

Forum Replies Created

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