Mini cart display - by Gonzalo - on WordPress WooCommerce support

This topic has 16 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Gonzalo
    Gonzalo
    Participant
    April 30, 2020 at 20:31
    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2020 at 22:20

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access to your site to check the settings and files code and help you?

    Regards

    Avatar: Gonzalo
    Gonzalo
    Participant
    April 30, 2020 at 23:00

    `

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 1, 2020 at 09:11

    Hello,

    1) We need link to your WP Dashboard, username and password of the user with admin permission to allow us to check the backend setting. You may create the user via Dashboard > Users and remove it once we finish. Keep in mind that we need access to all the settings while creating user and choosing the user role.

    2) Contact your hosting provider. Hosting provider should know what FTP is. We need FTP host, FTP user, FTP password to connect to your server and check theme/child theme files.

    Use Private content area to provide this information http://prntscr.com/s931w6

    Regards

    Avatar: Gonzalo
    Gonzalo
    Participant
    May 3, 2020 at 16:03

    Hello, my site is not self-hosted, it is fully hosted with wordpress.com (Business Plan). Is it still possible under these conditions for you to offer me help?

    Thank you,

    Gonzalo

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 5, 2020 at 10:47

    Hello,

    Look, we need link to your backend + username and pass to log in and check the settings and also access to theme files. I’m not sure about of all the moment of your hosting. I need just the mentioned information to proceed. Reply back with
    1) Link to site backend + username + password to log in
    2) FTP/SFTP access to WP installation to check the theme files.

    Regards

    Avatar: Gonzalo
    Gonzalo
    Participant
    May 10, 2020 at 20:04

    Hello,

    Here is the needed information

    Regards

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    May 11, 2020 at 04:52

    Hi,

    Admin credential is incorrect, please check again

    Regards,
    Hung PD

    Avatar: Gonzalo
    Gonzalo
    Participant
    May 12, 2020 at 00:30

    Hello,

    I just contacted wordpress about this issue and they gave me this information:

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    May 12, 2020 at 04:53

    Hi,

    Please follow Ogla’s instructions to create account

    We need link to your WP Dashboard, username and password of the user with admin permission to allow us to check the backend setting. You may create the user via Dashboard > Users and remove it once we finish. Keep in mind that we need access to all the settings while creating user and choosing the user role.

    Regards,
    Hung PD

    Avatar: Gonzalo
    Gonzalo
    Participant
    May 13, 2020 at 04:08

    Hello,

    It seems you are confused about this issue, I will attached the conversation I had with a wordpress specialist so you have a better understanding of how you can help me.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 13, 2020 at 09:00

    Hello,

    There is account page on your site http://prntscr.com/sfu4ip Can you, please, provide us with valid username and password with admin permissions to log in to your Backend? Let’s pause the FTP access. Just provide us with a simple WP Dashboard user and pass with admin permissions. We’ll check the theme settings first and in case we will need FTP we’ll proceed with the creation an account on WordPress.com.

    Regards

    Avatar: Gonzalo
    Gonzalo
    Participant
    May 13, 2020 at 23:00

    Hello,

    I just send the invitation, you can log in through the website account page.

    Thank you

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2020 at 13:28

    Hello,

    Check now.

    Regards

    Avatar: Gonzalo
    Gonzalo
    Participant
    May 14, 2020 at 16:53

    Hello,

    I am still encountering the previously marked issues. I have sent an email with images explaining in detail all the issues, so there is a better understanding of them.

    Thank you,

    Gonzalo

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 14, 2020 at 19:07

    Hello,

    We provide support via support forum only. Please, don’t use that email for the support questions. We sent you that email only for the invitation!
    If you need to share your images use Lightshot screenshot free tool https://app.prntscr.com/en/index.html

    1) To translate registration popup go to Loco Translate > Plugins > XStore Core plugin > edit plugin translation http://prntscr.com/sguzp0

    2) Refresh the page after resize. Fixed header script calculates the correct position of the header taking into account the device width while loading the page, if you just resize the page it does not re-calculate the position.

    3) Do you use Elementor menu cart element anywhere on your site? Because it looks that Elementor Pro just replaces the content of our mini-cart http://prntscr.com/sgusfp
    It’s not our theme cart content, that’s why you have this issue. Once I disable the Elementor Pro and enable it again I don’t see the issue https://gyazo.com/6850fd3cd72fdd028f8421ce0d3dcbd4 but then you tell me that it appears again and I suppose you add the Elementor cart element somewhere on your site and that causes mentioned issue. Could you tell us where?

    4) Customers could be redirected to the cart page by click at the cart title https://gyazo.com/2526fc2381388b0632f74bc5eef1e824 If you suggest to add the button, please, submit feature request here https://www.8theme.com/taskboard/ and our developers will implement this of your proposition gets many likes.

    Regards

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