Forum Replies Created

Viewing 30 posts - 17,191 through 17,220 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 22:12

    Hello,

    I see that you use child theme and changed a number of files like footer.php, header.php and it could be the reason of your issue because probably some code is out of date there. Please, provide us with the FTP access to take a look at these files and fix the code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 15:48

    Hello,

    I did not make anything else. Just updated the plugin to the latest versions and these changes.
    If you still have the problem you may provide us access. But do the backup of the DB before this just in case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 15:45

    Hello,

    Thank you. We have passed your issue to our developers. I will inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 15:03

    Hello,

    1) I have enabled wishlist icon at the single product page. Check if this is suitable for you.
    2) I have edited the custom grid a little bit to show the wishlist icon. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 14:11

    Hello,

    10. The task to add the image size for the WPBakery products element and also for the grid builder element is in the tasks list https://www.8theme.com/roadmap/ – Product Shortcode enhancement. We are working to include this option in the next update.

    13. Unfortunately, it’s related not just to the theme but to the WPBakery plugin and we can’t make the styles of the WPBakery elements work with the object cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 13:10

    Hello,

    I’ll have to hire a programmer to fix this problem,

    I suppose yes because we don’t have more options for this. You may submit a customization request here if you are looking for additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 13:01

    Hello,

    1) Image sizes work fine http://prntscr.com/shbk03 it loads the image with the size that you set in the WooCommerce settings. Don’t see issue with this.

    2) Button element has the issue. Provide us with FTP access to fix this or wait for the next theme update (19 May).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 15, 2020 at 12:47

    Hello,

    I see. I’m afraid that a single builder does not have options to align the mentioned information in this way.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 21:04

    Hello,

    Problem with the menu was caused by the Clever Mega Menu Pro for Elementor plugin.
    It looks that plugin applies its styles for all the menus on the site including header menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 21:01

    Hello Fabio,

    Go to /wp-admin/options.php.
    Find revslider-static-css and copy the input content to a safe place just in case and clear the input after that http://prntscr.com/sgxa9f Save your changes http://prntscr.com/sgxbd0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 20:55

    Hello,

    Yes, it would be better to create temp user and we’ll check what could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 20:54

    Hello,

    In this case, provide us with temporary WP Dashboard access to allow to check the issue and help you. We can’t detect the reason of the problem by description only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 20:52

    Hello,

    1) It looks that full-width layout for the product was enabled. Check now.
    2) You can enable the Responsive module for the boxed model http://prntscr.com/sgx3vv and change the margins/paddings depending on the device. Also, you can use the column Responsive options and manage columns width for different devices http://prntscr.com/sgx59a
    Everything depends on the results you want to achieve for the smaller devices.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 20:16

    Hello,

    It depends on what you put there I suppose http://prntscr.com/sgwhfj
    Provide us with link to your product to make sure.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 20:13

    Hello,

    1) Could you provide link to your site?
    2) What is the size of your original image? In case the width less than 300px or 400px WP does not apply any changes to the images.
    3) Option you change limits just width of the image, not its height in case you do not use crop option http://prntscr.com/sgwf2k

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 20:06

    Hi there, dear friend,

    Nice to see you here again ? And cool site!
    The problem is related to the current Instagram API, respond does not include videos, only images. We will switch to the new API (I hope it will be soon) and then video placeholder will appear with the video icon.
    Till this happened I would recommend you to try third-party plugin, for example, https://wordpress.org/plugins/instagram-feed/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 19:55

    Hello,

    That notice can’t be the reason of the import error. What’s happens when you press the import button? Could you provide us with WP Dashboard access to check? What version are you trying to import?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 19:53

    Hello,

    If you don’t remember your registration email address or password theme author can’t help with this. We are able to help only with issues related to our theme like fatal error related to theme or XStore core plugin, problems with theme settings. Actually, I thought that you faced some fatal error. Account details can’t be changed after theme or plugin update. Reset your email or password via DataBase.

    This plugin does not come bundled with our theme http://prntscr.com/sgw1u4
    Rename it to disable or remove it via FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 19:47

    Hello,

    Product description was created using Elementor, so
    1) enable Elementor for the products http://prntscr.com/sgvwz6
    2) Either edit description using Elementor http://prntscr.com/sgvxe0 or switch to default editor and add content there. Then you will overwrite content created using Elementor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 19:23

    Hello,

    I don’t have a list of such plugins because users look for them by themselves. But anyway, I saw that some of our clients used Uber menu. Not sure if it suits your need but you may take a closer look at plugin description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 19:21

    Hello,

    Yes, sure. We have specially created video tutorials https://youtu.be/gY-x4m47Duo to explain how to create footer and show other settings. But if you use Elementor then use it as the main layout builder for the Static Blocks instead of the WPBakery as in video.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 19:07

    Hello,

    We provide support via support forum only. Please, don’t use that email for the support questions. We sent you that email only for the invitation!
    If you need to share your images use Lightshot screenshot free tool https://app.prntscr.com/en/index.html

    1) To translate registration popup go to Loco Translate > Plugins > XStore Core plugin > edit plugin translation http://prntscr.com/sguzp0

    2) Refresh the page after resize. Fixed header script calculates the correct position of the header taking into account the device width while loading the page, if you just resize the page it does not re-calculate the position.

    3) Do you use Elementor menu cart element anywhere on your site? Because it looks that Elementor Pro just replaces the content of our mini-cart http://prntscr.com/sgusfp
    It’s not our theme cart content, that’s why you have this issue. Once I disable the Elementor Pro and enable it again I don’t see the issue https://gyazo.com/6850fd3cd72fdd028f8421ce0d3dcbd4 but then you tell me that it appears again and I suppose you add the Elementor cart element somewhere on your site and that causes mentioned issue. Could you tell us where?

    4) Customers could be redirected to the cart page by click at the cart title https://gyazo.com/2526fc2381388b0632f74bc5eef1e824 If you suggest to add the button, please, submit feature request here https://www.8theme.com/taskboard/ and our developers will implement this of your proposition gets many likes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:34

    Hello,

    Unfortunately, our theme does not have option to show the mega menu for the 2d menu level. You may look for third-party plugins for the mega menus that would probably allow you to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:29

    Hello,

    Store Notice is the WooCommerce option, not our theme option. We don’t have additional settings to manage its position. So, it’s possible to change the position of the default WooCommerce Store notice by additional customization only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:25

    Hello,

    It’s the PHP function of the XStore core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:23

    Hello,

    1) Add the below code to Theme Options > Custom CSS

    .content-product .button {
      -webkit-backface-visibility: visible;
      backface-visibility: visible;
    }

    Let me know if it helps.

    2) I suppose that the fixed header script ignores the admin bar height to calculate the position of the top/main/bottom header. Could you provide us with link to site where it works(width access) to check?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:16

    Hello,

    1) Can’t log in to your account to check https://gyazo.com/1ae39435d8c158f86463a12a3cc6f47c
    2) Provide me screenshot of the error you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:13

    Hello,

    It’s the default behavior of the columns for the mobile – 100% width. In case you want to change this use the WPBakery responsive options for the columns http://prntscr.com/sgqem1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 15:11

    Hello,

    Check now. Looks that it was some out of date custom CSS code of the previous version of the Revolution slider that was not removed after the update. I had to remove it manually from the DB table.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 14:15

    Hello,

    1) Shop page banner appears only on the shop page, not on the product category page. If you want to add banner on the product category you should add it to category description. Maybe you forgot to clear plugin cache, that’s why you did not see the changes. We would not recommend using cache plugin during the development process. Enable it once you finish.

    2) If you want to show the same banner next to the header before the breadcrumbs then use multiple headers option and create special header with the static block shortcode in the bottom header and show it for the shop and product categories only https://youtu.be/BpeXfzNwkOc
    Because shop page banner appears after the breadcrumbs only (full-width or in container but only after the breadcrumbs).

    Regards

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Viewing 30 posts - 17,191 through 17,220 (of 30,391 total)
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