Forum Replies Created

Viewing 30 posts - 17,221 through 17,250 (of 30,391 total)
1 2 3 … 574 575 576 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 14:08

    Hello,

    You provided 3 passwords to your WP Dashboard and any of them works http://prntscr.com/sgoufa

    Try to log in by yourself now.

    Regards

    #237247 Copied In reply to: Cannot acces WP Dashboard anymore after update. Please help
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 14:00

    Hello,

    All the settings to manage content of special pages like cart, checkout, my account you can find in WooCommerce > Settings. There are no options to edit content of these pages in our theme. Of course, you can make changes by additional customization via FTP in case you have PHP, CSS and JS skills. But keep in mind that you should use child theme for these purposes, never edit parent theme files or files of the core plugin because you will lose your customization after theme/plugin update.

    Regards

    #237244 Copied In reply to: Edit checkout and cart pages
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 13:55

    Hello, @amongthieves

    Thank you very much for your assistance.

    Regards

    #237243 Copied In reply to: Condense Mobile Menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 13:55

    Hello,

    Our support specialists ask access to save your time. We check the settings, help, and then post the answer with an explanation of the issue and the reason of it. Because very ofter customers just ignore some instructions or miss something and continue the conversation that just makes delay with problem fix. So, we don’t have any other reason, only desire to help you faster.

    Besides, did you watch our video tutorials for the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG
    It would explain you builder options and system.

    Regards

    #237242 Copied In reply to: Condense Mobile Menu
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 13:28

    Hello,

    Check now.

    Regards

    #237239 Copied In reply to: Mini cart display
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 12:02

    Hello,

    Check now.

    Regards

    #237213 Copied In reply to: Custom Header is not working in 6.3?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 09:55

    Hello,

    We added a new option for our customers (to close their topics) and probably you closed it by mistake.

    I have checked the shop page of your staging site and there is slider there http://prntscr.com/sgjgqx
    If I add the shortcode to the product category description http://prntscr.com/sgjisx it appears on the category page http://prntscr.com/sgjj3d

    Could you explain to me in more detail what you want to change?

    Regards

    #237184 Copied In reply to: Shop page banner position seems broken #2
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 09:50

    Hello,

    I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #237182 Copied In reply to: Icon for already added to wishlist is the same as "add to wishlist"
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 09:00

    Hello,

    We have fixed the issue. It seems you added Products Widget (instead of Products Elementor element http://prntscr.com/sgi9v1 ) and added the Number of products to show – 0 http://prntscr.com/sgia9x Not sure why you decided to add the widget to set 0 there. That caused division by zero error. We have added code to our files to prevent the situation when users add 0 in that field. Check the page now.

    Regards

    #237173 Copied In reply to: Fatal Error with Xcore plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 14, 2020 at 08:08

    Hello,

    Try to add the below code to Theme Options > Custom CSS

    .sidebar ::-webkit-scrollbar {
    width: 5px;
    height: 5px;
}

    Regards

    #237169 Copied In reply to: increase bar
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 20:33

    Hello,

    We have passed your issue to our developers and will inform you once they fix the problem.

    Regards

    #237144 Copied In reply to: Custom Header is not working in 6.3?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 20:32

    Hello,

    It was custom CSS in Theme Options > Theme Custom CSS. Check now.

    Regards

    #237143 Copied In reply to: Change button color of ADD TO CART in single product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 20:22

    Hi Owen,

    Thank you for the interesting proposition! Could you, please, add your request here https://www.8theme.com/taskboard/ and our team will discuss it? Also, you’ll be able to follow status of your feature request.

    Regards

    #237140 Copied In reply to: After log in, show simple " welcome message " or you are know logged in message
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 20:09

    Hello,

    1) I’m not sure the way you will implement this but if it’s work for you – no problem.
    2) What error message? Provide screenshot, please.
    3) When you upload images in WordPress it has titles and this title is rendered when you show images, this is normal in WordPress, theme does not have option to hide that title appearance. You can either search for third-party plugins to hide image titles or try to remove it by adding the below code before 

    <script>jQuery(document).ready(function($) {
$(‘img[title]’).each(function() { $(this).removeAttr(‘title’); });
});</script>

    Or maybe some solution from here will help you https://stackoverflow.com/questions/11257668/is-it-possible-to-hide-title-when-hovering-image
    Anyway, it’s not related to theme.

    Regards

    #237138 Copied In reply to: Inserting Image in to Product Page & Another Question
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:55

    Hello,

    I don’t see problem with the sidebar widget https://gyazo.com/1aa9092216097c062d03967b42f2868c but there is a problem with the menu item. Problem is related to your permalinks settings, you chose the Shop page base structure for your brands http://prntscr.com/sg7v7o and at the same time used the custom links instead of the Brands menu items and added the wrong link to your brands http://prntscr.com/sg7x6y
    If you want to use that link for the brand then permalinks structure should be the default http://prntscr.com/sg7v7o
    Check now.

    Regards

    #237136 Copied In reply to: Click on Brand logo on Shop Sidebar links to Homepage rather than actual Brand
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:45

    Hello,

    It comes from Revolution slider http://prntscr.com/sg7qxm
    What version of the Rev Slider do you use? Do you have any custom CSS in the slider settings? Could you provide us with the temporary WP Dashboard access to your site?

    Regards

    #237133 Copied In reply to: loading google font blocked because insecure
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:35

    Hello,

    1) Can’t check your site http://prntscr.com/sg7j37 to find the reason of the problem. Could you, please, provide us with temporary WP Dashboard access to your site to check and help you?

    2) Follow the documentation https://www.8theme.com/documentation/xstore/plugins/wishlist/
    YITH > Wishlist > Add to wishlist options > Wishlist icon > choose none. Then you’ll get only 1 XStore icon.

    3) Make sure that Single product tabs are enabled in the Theme Options. Full product description appears in the Tabs (Product information tab).

    Regards

    #237132 Copied In reply to: Change button color of ADD TO CART in single product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:29

    Hello,

    There is no such option for the self-hosted videos at this moment. But, please, submit feature request here https://www.8theme.com/taskboard/ and our developers will probably add this option in one of the next updates.

    Regards

    #237131 Copied In reply to: 'autoplay' for productvideos
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:20

    Hello,

    Ok. We’ll be waiting.

    Regards

    #237126 Copied In reply to: SITE TOTALLY MESSED UP!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:19

    Hello,

    Fixed. Check, please.

    Regards

    #237125 Copied In reply to: OpenSSL version: undefined
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 19:14

    Hello,

    This demo uses the multiple headers option and different header for the home page https://youtu.be/BpeXfzNwkOc
    Edit the Multiple headers and home page header to edit/remove the button and change the logo.

    Regards

    #237124 Copied In reply to: Disable right top header menu button
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 18:17

    Hello,

    You can switch from WPBakery to Elementor but you will need to recreate layouts created WPBakery like normal page or static blocks content (if you used WPBakery for the product description then also product description) using Elementor from scratch because Elementor does not have any migration tool for these purposes. It does not take much time but everything depends on your skills of course.

    1) Add the following code to custom CSS

    .shop_attributes tr:not(:last-child) {
    border: none;
}

    2)Don’t see the mentioned issue https://gyazo.com/2b2f5161ec5b22cc9590cf636bf67b23

    Regards

    #237120 Copied In reply to: Product attributes along with product meta tags and breadcrumbs on product page
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 18:00

    Hello,

    Ok, passed your issue to our developers. I’ll inform you once they find the reason of the problem.

    Regards

    #237119 Copied In reply to: 503 errors / PHP fatal error
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 17:54

    Hello,

    1) Our user has limited permissions http://prntscr.com/sg5mtd and we can’t see the list of your plugins and access to theme options.

    2) I suppose you provided not the FTP access but some info to log in to your hosting panel or something. Please, contact your hosting provider to get the FTP if you don’t know what it is. We need FTP host, FTP user and FTP password.

    Regards

    #237117 Copied In reply to: Fatal Error with Xcore plugin
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 17:43

    Hello,

    1) It’s not working http://prntscr.com/sg5eju
    2) We don’t need Direct Admin Login we need:
    FTP host, FTP user, FTP password and WP Dashboard username and password even if you can’t log in because of the Fatal error. We’ll disable the plugin and will be able to login. After that we will need to update theme and enable plugin. It’s not possible without Dashboard access. So, please, provide the requested information.

    Regards

    #237116 Copied In reply to: Cannot acces WP Dashboard anymore after update. Please help
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 17:32

    Hello,

    1) We were able to reproduce the problem with the add to art border on our test installation. Our developers work to fix this and include a fix to the next theme update.

    2) Do you have a top header enabled on the site without problem? What type of the fixed header do you use there: sticky or smart?

    Regards

    #237114 Copied In reply to: WPbakery to Elementor
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 16:32

    Hello,

    Oh, I thought you talked about shop grid (WPBakery > Grid builder)not about the single product builder. That’s why create separate topics for the different issues you have, please.

    We did not face the issue with the single product builder. That’s why we need either access to the staging site or access to production to take a closer look and fix the problem. I don’t think that it will take a lot of time. We’ll update the site and start checking and fixing the issue. We can’t offer you a solution if we even don’t see the problem.

    Regards

    #237109 Copied In reply to: WP Bakery Grid Builder
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 16:27

    Hello,

    Yes, don’t update theme or plugin. Contact us, we’ll check the site, version you use and then our support team will update the theme/plugins.

    Regards

    #237107 Copied In reply to: SITE TOTALLY MESSED UP!
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 16:24

    Hello,

    All the options that are available in our theme for the optimization you can find in Theme Options > Speed Optimization. We don’t have any other extra settings at this moment.
    Our team is working on JS optimization and general theme optimization, this task in the process https://www.8theme.com/roadmap/ , so can’t give you any theme update at this moment.

    Check the recommendations from this post https://wp-rocket.me/blog/how-to-reduce-ttfb-wordpress-site/ Maybe you’ll find something useful for you.

    Besides, when we test your site using GTMetrix TTFB is 0.6 https://gtmetrix.com/reports/s-marina.se/AoEYRTZR

    Regards

    #237105 Copied In reply to: TTFB slow
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 13, 2020 at 16:16

    Hello,

    Check now.

    Regards

    #237103 Copied In reply to: Header Issue
  • 1 2 3 … 574 575 576 … 1,012 1,013 1,014
    Viewing 17,250 results - 17,221 through 17,250 (of 30,391 total)
Viewing 30 posts - 17,221 through 17,250 (of 30,391 total)
1 2 3 … 574 575 576 … 1,012 1,013 1,014

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