Hello,

Provide us with WP Dashboard access to your site to check the Revolution slider settings and give you correct answer. It seems that you added some custom height or set the wrong grid height and it causes the issue. I’ll be able to tell you the reason after checking the settings.

Regards

Hello,

You are using out of date version of theme. I can see the export code using the Chrome inspector http://prntscr.com/sj89rw but where you want to import it? The latest version of the theme does not use these options framework. We have migrated from option tree to Redux a few updates ago, so you won’t be able to import these options to latest version.

Regards

Hello,

Nope, unfortunately that installation does not allow to change the DB fields using the Dashboard interface. In this case, try to remove the mentioned code from the DB using phpMyAdmin.

Regards

Hello,

Have you uploaded product images? http://prntscr.com/sj2kb7 Because I don’t see them on your screenshot.

Regards

Hello,

1) Code that I provided was for the border button fix. I have added it to child theme style.css and don’t see the issue with border any more https://gyazo.com/7da2a6b131b05ade0b84720dca4c6f83
2) I would ask you to create separate topics for different issues to avoid misunderstanding. Don’t mix all the issues in one topic, please.
3) Check the sticky header http://onthecornermanila.com/dev2/ now.
4) Add the following code to child theme custom CSS

.admin-bar #header.sticky-on:not([data-type="sticky"]) > [class*=header-wrapper], .admin-bar #header > [class*=header-wrapper] .sticky-on > div {
    top: 30px;
}

Regards

Hello,

I have removed the previous code and replace it by http://prntscr.com/sj1tpi and used connection block to align brands correctly.
Check now.

Regards

Hello,

Provide password to account that you provided. We can’t log in without password to check.

Regards

Hello,

Do you have access to your site DataBase? Can’t you just check what email address is there for your user to reset the password? We have sent email and copy of that email to the addresses that you provided and we’ll be waiting for reply.

Regards

Hello,

PT and EN versions use different images with different sizes. Compare
https://konstrumat.com/wp-content/uploads/2020/05/DSC_0042-e1589553404644.jpg
and
https://konstrumat.com/wp-content/uploads/2020/05/DSC_0042.jpg
So, if you want to get squared images then use custom size in elements settings http://prntscr.com/six77k

Regards

Hello,

1) Follow the steps described here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ to speed up your site
2) Ok. The Elementor page builder is a very handy builder.
3) Don’t understand your sentence. ” They could check my Dashboard” – who are they?
4) Do you plan to use newsletters? If you don’t then you can just disable that plugin. If you want to create newsletters but Mailchimp is not suitable for you you may look for any other plugins that will be more suitable for your purposes.
5) 500 error means that some fatal error appears on your site. Provide us with server error logs and also with WP Dashboard and FTP access to check this in more detail.

Regards

Hello,

Revolution slider plugin was out of date https://prnt.sc/sivvca
I have updated plugin and don’t see problems.
Keep the bundled plugin up to date https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello,

We are working on JS improvements https://www.8theme.com/roadmap/ http://prntscr.com/siujfg
So, at this moment we don’t have any suggestions except these https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ because our developers’ team is in process.

Regards

Hello,

1) I don’t see problem with the logo on your site. Provide us with link to page where you have the issue with the logo.
2) Could you provide screenshot of the issue. I have checked your Media library and all the images are there http://prntscr.com/shm6rl and during header editing also everything is fine https://gyazo.com/03ae6a6a88843716371ae5c7b5be11d4

Regards

Hello,

1) Version 1.2 of the XStore theme is the very old version. Yes, lot of changes have been made since 1.2. Did not you make a backup before update theme from version 1.2 to version 6.3.3? Try to contact your hosting provider. They should have backups. If you could restore the backup we’ll be able to update theme for you much faster and easier than rebuild it.

2) You provided link to site where the WooPress theme was used. This is forum of the XStore theme. We never had such header in the XStore theme as you provided

Regards

Hello,

1) WP Dashboard access is incorrect http://prntscr.com/shlvdc I can’t log in to check the issue.

2) Shortcode that you provided is required to display content of the wishlist page, it’s ok. But if you still have the alert at the header then you either have not installed the recommended Wishlist plugin or have not activated it. Go to Appearance > Install plugins > make sure that YITH Wishlist plugin is installed and activated.

Regards