Return to previous page

Single Product Zoom Window – Woocommerce -broken after theme update

This topic has 17 replies, 4 voices, and was last updated 3 years, 10 months ago ago by Rose Tyler

rsn8

Participant

May 9, 2020 at 00:25

Good morning ::

The Zoom Window feature has stopped Zooming after the latest Legenda theme update (v.4.3).

Can you please help?

Thanks…Jay

Please, contact administrator
for this information.

#236607 Copied Theme version: 4.3 WooCommerce version: 4.1.0

16 Answers

Rose Tyler

Support staff

May 9, 2020 at 07:23

Hello,

Please provide temporary FTP access.

Regards

#236625 Copied

rsn8

Participant

May 9, 2020 at 15:23

Good morning :::

Thanks for looking into this.

Jay

Please contact administrator
for this information.

#236653 Copied

Rose Tyler

Support staff

May 9, 2020 at 15:53

What FTP port should be used? Is there any restriction by ip?

Regards

#236656 Copied

rsn8

Participant

May 14, 2020 at 23:23

My apologies. The ftp user permissions was incorrectly set up. You should be good to get in now. Thanks.

#237313 Copied

Olga Barlow

Support staff

May 15, 2020 at 15:45

Hello,

Thank you. We have passed your issue to our developers. I will inform you once they fix the problem.

Regards

#237400 Copied

Rose Tyler

Support staff

May 16, 2020 at 10:01

Hello,

Download plugins.min.js file – https://dropmefiles.com/wEWIt and reupload it in legenda/js folder via FTP.

Regards

#237476 Copied

rsn8

Participant

May 28, 2020 at 03:46

Hi :: The link to download those files has expired. If you can notify me that there was a reply that would be great. Can you resend the files? Thanks…Jay

Please contact administrator
for this information.

#239056 Copied

Rose Tyler

Support staff

May 28, 2020 at 07:21

Hi,

Here it is – https://dropmefiles.com/BVS1G

Regards

#239065 Copied

rsn8

Participant

May 28, 2020 at 14:29

Thank you. I replaced the plugins.min.js file via ftp, but it didn’t seem to make any difference. It’s still not zooming on the single product page.

Any ideas? Thanks.

#239131 Copied

Rose Tyler

Support staff

May 28, 2020 at 14:34

Clear cache and check one more time – http://prntscr.com/spg4yg

Regards

#239135 Copied

rsn8

Participant

May 29, 2020 at 03:08

Awesome. Thanks..Jay

#239176 Copied

Rose Tyler

Support staff

May 29, 2020 at 07:11

You’re welcome!
Have a nice day.

Regards

#239195 Copied
Inactive

June 12, 2020 at 07:55
Hi Rose, I have the same issue and in javascript console I have the following error:
```
Uncaught TypeError: Cannot read property 'lastX' of undefined
    at jQuery.fn.swinxyzoom.modes.slippy.i.zoom (plugins.min.js?ver=5.4.2:1)
    at n.zoom (plugins.min.js?ver=5.4.2:1)
    at HTMLDivElement.s._mousewheel (plugins.min.js?ver=5.4.2:1)
    at HTMLDivElement.dispatch (jquery.js?ver=1.12.4-wp:3)
    at HTMLDivElement.i (plugins.min.js?ver=5.4.2:1)
```
Is this a misconfiguration or a code problem?
Thanks

Regards
#240512 Copied
Rose Tyler

Support staff

June 12, 2020 at 08:57

Hi Alessandro,

Here is plugins.min.js – https://dropmefiles.com/07boJ
The problem will be fixed in the next update of the theme.

Regards

#240519 Copied

Inactive

June 12, 2020 at 12:11

It works. Thanks

kind regards.

#240555 Copied

Rose Tyler

Support staff

June 12, 2020 at 12:18

Hi Alessandro,

You’re welcome!

Regards

#240559 Copied
Viewing 17 results - 1 through 17 (of 17 total)