We found that you placed broken svg code for the wishlist, cart elements. That code caused JS errors even if you switched to default icons. So, we removed code and the problem disappeared.
Regards
Olga Barlow
Participant
June 4, 2020 at 15:33
Hello,
Check now.
Regards
Olga Barlow
Participant
June 4, 2020 at 15:22
Hello,
It’s bad idea because you will lose your changes after theme update.
We would recommend you to provide us with temporary access to check the problem in more detail.
Regards
Olga Barlow
Participant
June 4, 2020 at 14:55
Hello,
Could you, please, install and enable the default theme – Storefront and check if you have the same issue?
Regards
Olga Barlow
Participant
June 4, 2020 at 14:53
Hello,
1) a) Did you create simple pages with sale products and want to use the WooCommerce filter widgets for the simple page? It won’t work. WooCommerce filter widgets and 8theme filter widgets for the products do not work out of the WooCommerce archive pages (shop and product categories) by default.
2) What widget do you use to display the “Blue”? Is it comes from the third-party plugin? Does filter work the way it should when the default theme – Storefront – is activated? Test, please. Provide us with link to that sale page and with WP Dashboard access.
If you have suggestions for the improvements of the WooCommerce plugin we would recommend you to contact them on the WooCommerce support forum, we are not plugin developers, we are theme developers and default options of the WooCommerce plugin are outside the scope of our support, sorry.
Regards
Olga Barlow
Participant
June 4, 2020 at 14:19
Hello,
Does everything work fine while you adding the mentioned code to the parent theme? If yes then we could just add it to our next update you then there is no need to edit child theme for you.
Regards
Olga Barlow
Participant
June 4, 2020 at 13:55
Hello,
The problem is more difficult than we expected. Unfortunately, we need more time.
I can’t tell you the reason of the issue by your description only. We need to test it on your site. Could you, please, provide us with WP Dashboard access to your site? Do you use the backend or frontend mode of WPBakery editor?
Regards
Olga Barlow
Participant
June 4, 2020 at 10:37
Hello,
1) At this moment if you choose the category in the condition it applies header for that category (not for the subcategories). We plan to add checkbox http://prntscr.com/stk8du to allow users to apply it for the subcategories but there is no such option at this moment http://prntscr.com/stk8du So, at this moment if you want to apply header for the subcategory you need to create additional condition for that subcategory.
1) Provide us with temporary WP Dashboard and FTP access to your site. We’ll check what you use for the single product because I’m not sure that clearly understand what builder system you use there instead of the default and don’t understand what options that system has. You asked able brand function and we provided it. But if you don’t have PHP skills and ask about additional customization then you need to submit customization request here because our basic support does not include additional customization.
2) Provide screenshot of the single product page and clearly highlight the place where you want to show the brands.
Regards
Olga Barlow
Participant
June 4, 2020 at 09:45
Hello,
Translation depends on the folder where you placed it. If you placed translation files in the xstore/languages http://prntscr.com/stjcuq then you will lose it after the update because the system removes the theme folder and unzips the new one. In the readme file inside languages folder, in theme documentation https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ we clearly ask to place translation to wp-content/languages/themes So, move your translation to Custom or System folder http://prntscr.com/stje7x if you don’t want to lose your translation again.
Regards
Olga Barlow
Participant
June 4, 2020 at 09:40
Hello,
I don’t see the issue with the header http://prntscr.com/stj9ke
Please, clear the browser cache in addition to plugin cache.
Regards
Olga Barlow
Participant
June 4, 2020 at 09:18
Hello,
Try now.
Regards
Olga Barlow
Participant
June 4, 2020 at 09:05
Hello,
Marseille02 version has fewer images than the Default one, that could be the reason. But we’ll make a double-check.
So, please, clear all the caches and then try again.
Regards
Olga Barlow
Participant
June 4, 2020 at 08:27
Hello,
We’ll include the fix of the JS error in the next theme update. Don’t reupload theme before the next update. Check search now.
Regards
Olga Barlow
Participant
June 3, 2020 at 22:35
Hello,
Provide us with WP Dashboard access. We’ll check and help you.
Regards
Olga Barlow
Participant
June 3, 2020 at 22:33
Hello,
Provide us with WP Dashboard access and FTP. We’ll check.
Regards
Olga Barlow
Participant
June 3, 2020 at 22:32
Hello,
You are welcome.
Regards
Olga Barlow
Participant
June 3, 2020 at 22:30
Hello,
1) I don’t see mentioned issue with the header on your site. As a rule that issue appears because of cached version of the files. So, probably you cleared the cache and it disappeared.
2) Could you, please, provide us with screenshot of the console error? What page is tested? Do you have any additional information about the error in the console?
Regards
Olga Barlow
Participant
June 3, 2020 at 22:20
Hello,
Thank you for using our theme!
1) Go to XStore > Instagram API > add your Instagram account.
2) After that go to Pages > edit your front page > edit Instagram elemen and choose your account in the Account drop-down. Leave hashtag field empty if you don’t want to show feeds by hashtag and need to show images of your user only. Save settings, update page.
Regards
Olga Barlow
Participant
June 3, 2020 at 19:02
Hello,
Could you, please, provide us with the WP Dashboard and FTP access to your site to check?
Let me know if everything is ok once you follow the docs.
Regards
Olga Barlow
Participant
June 3, 2020 at 18:57
Hello,
Do you plan your own store or it will be some kind of the demo? Because if you plan real store it would be better for you to create your real products (simple or variable depending on your needs) https://docs.woocommerce.com/document/managing-products/ and variation swatches https://youtu.be/LgzC4iK-j6A
Import of the relationships of the variation products and all the variations for all the products requires a great server timeout, that’s why we include only 3 products with variations. Besides almost all the customers create their own products, so there is no need in total copy of all the products from our site. All the other products do not come with variations import and require manual editing if you still need them for the demo products.
Let me know if this is critical for you.
Regards
Olga Barlow
Participant
June 3, 2020 at 18:51
Hello,
We are trying to find the reason of that scroll bug but no success at this moment. This issue appears for the iPhone only and it’s little bit difficult to find what style causes such glitch for mobile iOS. But we are working.
Regards
Olga Barlow
Participant
June 3, 2020 at 18:48
Hello,
Our developers will be able to take a look at this issue tomorrow morning because today their working day is off. Sorry for this delay. We’ll do our best to fix this ASAP.
Regards
Olga Barlow
Participant
June 3, 2020 at 18:46
Hello,
Thank you for using our theme!
Go to Appearance > Widgets > remove the widget from the Cart widget area.
