Take our apologies for this inconvenience.
Go to Plugins > disable and remove XStore core plugin. Go to XStore > Plugin Installer and install it again. Check the 8theme swatches widget after that.
Regards
Olga Barlow
Participant
June 3, 2020 at 17:29
Hello,
I have removed the mentioned custom code from the custom CSS but still don’t see the issue. We already had such requests but the problem was related to cache because we made some CSS improvements and the cached version of files caused the issue.
Regards
Olga Barlow
Participant
June 3, 2020 at 17:17
Hello,
There is no problem with the headers after update but I see the problem with the Swatches filter.
I have passed your issue to developers. I’ll inform you once they fix the problem.
As a rule, such issues could be related to cache plugins or to third-party plugins that conflicts with the theme.
Regards
Olga Barlow
Participant
June 3, 2020 at 16:45
Hello,
Did you use the translation files to change the texts? It seems that you added additional spaces before and after texts https://prnt.sc/st41ql Try to remove them.
Regards
Olga Barlow
Participant
June 3, 2020 at 16:35
Hello,
Install Cloudflare plugin and login to your account to allow us to clear the cache. After that reply back with WP Dashboard and FTP access to your site. We’ll help you with the update.
Regards
Olga Barlow
Participant
June 3, 2020 at 16:32
Hello,
I have checked your site and don’t see the difference between images quality. Try 3 products per page to make images bigger http://prntscr.com/st3v9k
Regards
Olga Barlow
Participant
June 3, 2020 at 16:26
Hello,
Thank you. Passed your problem to our developers. I’ll inform once developers fix the issue.
Regards
Olga Barlow
Participant
June 3, 2020 at 16:24
Hello,
1) I have checked your site and don’t see missing images. Could you, please, tell me what things do you want to get that are missing on your site? Maybe provide screenshots for better understanding.
1) Do you use SG cache plugin? Disable lazy loading for the images in the plugin settings. Our theme already comes with the lazy loading for the images and it conflicts with the plugin option.
Seems it was an issue caused by the cached version (CDN or cache plugin). I have renamed the cache folder on your server and the problem disappeared.
Regards
Olga Barlow
Participant
June 3, 2020 at 15:38
Hello,
You are using the Cloudflare CDN. Did you clear CDN cache after theme and XStore core plugin update?
Regards
Olga Barlow
Participant
June 3, 2020 at 15:35
Hello,
In case problem appears only when that option is enabled then you need to test if this issue persists when the default theme is enabled or with the XStore only.
Go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront. Test the problem. Provide us with screenshots it everything works fine with the default theme. In case you have the same issue even with the default theme then contact WooCommerce plugin support.
We faced such issues before few times and it was not related to our theme.
Regards
Olga Barlow
Participant
June 3, 2020 at 15:24
Hello,
We see some js errors while trying to edit the second header. Could you, please, also provide temporary FTP access to find out what causes that error?
Regards
Olga Barlow
Participant
June 3, 2020 at 13:49
Hello,
You can use it. We’ll add the toggle for the mentioned taxonomy in the next theme update.
Regards
Olga Barlow
Participant
June 3, 2020 at 13:25
Hello,
We made fixes in the js file. If you need to fix this issue on other sites then just update theme to version 6.3.5 and XStore core to 2.3.5, this bug was fixed.
Regards
Olga Barlow
Participant
June 3, 2020 at 13:20
Hello,
Thank you for choosing and using our theme!
We have checked your site and don’t see issue http://prntscr.com/sszhzg
Have you sorted out?
Regards
Olga Barlow
Participant
June 3, 2020 at 13:10
Hello,
We have fixed the problem. Check now, please.
Regards
Olga Barlow
Participant
June 3, 2020 at 13:00
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
June 3, 2020 at 09:05
Hello,
Provide us with WP Dashboard access again to check this, the previous link expired.
Regards
Olga Barlow
Participant
June 2, 2020 at 23:21
Hello,
Thank you for your report. Yes, you are right, this is theme bug. We’ll fix this in the next theme update that should be available within 2 days.
Regards
Olga Barlow
Participant
June 2, 2020 at 23:17
Hello,
Go to Theme Options > Header builder > Sticky header > choose what areas you want to show there or disable them at all, choose the type of sticky header (always stocky or smart if you scroll up) depending on your needs https://gyazo.com/86ac5d4312f37b23b93243b9673a03c9
Regards
Olga Barlow
Participant
June 2, 2020 at 23:13
Hello,
You can manage the shop thumbnails width in Theme Options > WooCommerce > Product Images > change the width of the thumbnails according to your needs and then regenerate thumbnails to apply changes.
Regards
Olga Barlow
Participant
June 2, 2020 at 23:11
Hello,
Don’t use the WPBakery page builder for the Privacy policy page, use simple HTML code there. WooCommerce does not support WPBakery shortcodes at that page, unfortunately.
Regards
Olga Barlow
Participant
June 2, 2020 at 23:08
Hello,
Take my apologies that you faced any inconvenience using our theme!
1) Do you hide out of stock products from the catalog?
2) Provide me link to the category where you have the mentioned issue.
3) Provide me with temporary WP Dashboard access to your site.
