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Website performance issues - by Cathal O'Neill

This topic has 4 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Cathal O'Neill

Participant

June 3, 2020 at 22:16

Hi
Since installing this theme, my site has had constant performance issues.

Memory usage and I/O usage spikes with simultaneous users, I have run performance tests with the theme activates/deactivated and have been able to narrow it down to the XStore Core plugin, leaving the site unusable unless I have dedicated hosting. I’ve other sites with similar traffic without the theme/plugin which work with no problems.

Please, contact administrator
for this information.

#239805 Copied Theme version: 6.3.5 WooCommerce version: 5.4.1

3 Answers

Olga Barlow

Support staff

June 4, 2020 at 13:54

Hello,

Please, follow these instructions https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website Use cache plugin and CDN and run tests after that.

Regards

#239891 Copied

Cathal O'Neill

Participant

June 6, 2020 at 20:05

Hi
I have reviewed that link, and have implemented this but it hasn’t resolved anything.

I have benchmarked the site with a default theme, and compared with XStore activated, and it’s clear the root cause is with the theme itself. Is there any known issues with the theme?

#240121 Copied

Olga Barlow

Support staff

June 8, 2020 at 11:56

Hello,

Unfortunately, we don’t have any other solutions for you because individual site optimization is outside the scope of our support and we don’t have advanced site optimization experts in our support team.

Take our apologies and we are ready to give you refund if you think that issue is related to our theme. You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#240195 Copied
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