Provide us with the WP Dashboard and FTP access to your site to check and help you.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:43
Hello,
Nope, we don’t have special footer editor. You can use either default widget areas https://youtu.be/NSSFa7ukx6I or using Static block and page builder.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:42
Hello,
Try now.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:33
Hello,
Glad to hear that you sorted out.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:32
Hello,
1) We don’t speak Spanish, so, please, use Engish while contacting us because it’s difficult to understand what exactly you want to achieve.
2) We would recommend using Loco Translate plugin to translate theme is you are new with this and did not work with the poEdit before. You can download partial translation for your language here https://www.8theme.com/topic/%f0%9f%87%aa%f0%9f%87%b8-spanish-spain-espanol-es_es/#post-235605
Download .po, .mo files and place them to /wp-content/languages/themes/ , create that folder if it does not exist and place files there after that.
If you still have a problem with translation after that then provide us with WP Dashboard access to your site and provide screenshots of translations that are missing.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:24
Hello,
Did you add our user as admin in the app settings https://prnt.sc/t6j1b0 or in the FB settings? Because I don’t see your app in the list available for our user at https://developers.facebook.com/ We need your invite for us for the app.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:16
Hello,
It changes the colors of the stock text http://prntscr.com/t6iw4w depending on the stock amount. It’s not for the labels.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:13
You are welcome.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:13
You are welcome.
Regards
Olga Barlow
Participant
June 25, 2020 at 21:01
Hello,
1) Go to Theme Options > Header builder and move the content of the header area to the way you want to show it. I have moved the green line to top area. Check now.
2) Check now. You can use either Single product builder to compose layout you need or built-in layout http://prntscr.com/t6imxr
Add the negative margin for your logo http://prntscr.com/t6hxo4 and upload logo with the white bg to achieve the layout you need.
Regards
Olga Barlow
Participant
June 25, 2020 at 20:04
Hello,
There is no option to edit the image block width using the built-in layouts. If you want to be able to change the width of the image block then use Single product builder. If you provide us with the WP Dashboard access to your site we’ll create an example of layout using Single product builder.
Regards
Olga Barlow
Participant
June 25, 2020 at 20:01
Hello,
Go to Theme Options > WooCommerce > Single product > disable Ajax add to cart option. As a rule, these plugins require POST while adding to cart and do not work with Ajax. Try and let me know if it helps.
Regards
Olga Barlow
Participant
June 25, 2020 at 19:47
Hello,
Don’t forget to add units http://prntscr.com/t6h39r
Also, I have removed limit for the excerpt height. And now you can see the 2 and more lines excerpt.
Regards
Olga Barlow
Participant
June 25, 2020 at 19:26
Hello,
1) To remove the space remove column paddings http://prntscr.com/t6gplk
2) We have added below code for the mobile devices in your Custom CSS to increase the width of the newsletter block
.et-popup {
min-width: 90vw;
}
Check if this is ok for you.
Regards
Olga Barlow
Participant
June 25, 2020 at 19:06
Hello,
You are welcome.
If the existing layout is ok and you just need to make the full-width row or slider then edit the existing page and edit the row settings http://prntscr.com/t6gj51
In case you want another page you can import in via Theme Options > Import demos > import page you need http://prntscr.com/t6gjut After that go to Settings > Reading > choose a newly imported page as the home page. Go to Pages > edit page to change page content according to your needs.
Regards
Olga Barlow
Participant
June 25, 2020 at 18:58
Hello,
Don’t see your request for the FB. Please, try to re-add our user to admins or developers.
Regards
Olga Barlow
Participant
June 25, 2020 at 17:51
Hello,
Please, provide us with a mockup on how it should be to avoid misunderstanding.
Regards
Olga Barlow
Participant
June 25, 2020 at 17:43
Hello,
Provide us with link to the product category where you have this issue!
It does not matter if you use MacOS or Windows. Both versions of the poEdit have that option. Or use Loco Translate plugin way to update translation files. pot file that is located in xstore/languages/ folder http://prntscr.com/t6en9u
1) Does your import of products with images work fine with the default WooCommerce theme, Storefront for example?
2) Product brands is the option of the XStore theme, not the default WooCommerce option and it’s not included to export file if you use WooCommerce default export. In case you use the third-party export/import plugins, like WP All Export/WP All Import you are able to export and import product brands.
Regards
Olga Barlow
Participant
June 25, 2020 at 17:10
Hello,
Try special plugins like WP All import if you need a bulk import of the products. It allows importing products with brands if they were exported with brands and also import images of the products. We don’t have any other special settings for the products import in our theme.
Regards
Olga Barlow
Participant
June 25, 2020 at 17:06
Hello,
Are you talking about WP File System param? Yes, you can get it back after the demo content installation.
Regards
Olga Barlow
Participant
June 25, 2020 at 17:04
Hello,
We would be grateful if you could make a copy of the existing site to a subdirectory on your server and allow us to update theme there and compare results. Is there a chance to make such test of your site?
Regards
Olga Barlow
Participant
June 25, 2020 at 16:46
Hello,
Thank you. Could you, please, explain to us step by step your actions before you get the first error and before you get the second error to allow us to reproduce them and to understand what third-party options/plugins you use?
4) It could be related to new modules/options/strings for the translation that we added in the latest updates. For example if you had 16% translated strings from 800 of the total strings but then after the update, the total number of the strings was increased + some of the old strings were removed at all or moved to XStore core plugin then you get 8% after files update.
XStore core plugin you need to translate from scratch. There is no need to translate all of them because these strings include all: backend and frontend and all the notices, backend warnings etc. If you need to translate the only frontend then just look for strings that require translation on the frontend and translate them, for example like cart, registration, etc.
If you finish translation of the frontend texts we would be grateful if you share your translation https://www.8theme.com/forums/xstore-wordpress-support-forum/xstore-translation-files-sharing/ to allow us to include it for other customers.
Regards
Olga Barlow
Participant
June 25, 2020 at 16:17
Hello,
It’s a temporary solution. We are working on a module with Ajax for the choosing products that will fix the issue but it takes a little bit more time than we expected.
