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Filters don't work - by Diogo F Guzenski

This topic has 4 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: Diogo_F_Guzenski
    Diogo F Guzenski
    Participant
    July 13, 2020 at 19:19

    Shop filter don’t work.
    I tested several configurations, and none filtered correctly, neither by value, color (swatch), brand, etc.
    Reinstall theme and core plugin, update woocomerce, delete e create again all products…
    Theme requirements – ok

    Please, contact administrator
    for this information.
    #244294 Copied Theme version: 6.3.5 WooCommerce version: 4.3.0
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2020 at 21:36

    Hello,

    Provide us with FTP access to your site. I see that you are using out of date version of theme and it could be the reason of the issue. We need to update theme and check.

    Regards

    #244323 Copied
    Avatar: Diogo_F_Guzenski
    Diogo F Guzenski
    Participant
    July 13, 2020 at 21:42

    Private content :p

    Please contact administrator
    for this information.
    #244325 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 13, 2020 at 22:12

    Hello,

    We have checked your site and found that default filter does not work even with the default theme https://gyazo.com/880e81786efe3fcb761a892d8279e7b9
    It means that issue is not related to XStore and we can’t help.
    Contact WooCommerce plugin support to sort out why the default filter does not work on your site.

    Regards

    #244328 Copied
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The issue related to '‘Filters don't work’' has been successfully resolved, and the topic is now closed for further responses

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