Forum Replies Created

Viewing 30 posts - 15,661 through 15,690 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:57

    Hello,

    1) Go to Theme Options > Header builder > edit your headers (this demo uses Multiple headers https://youtu.be/BpeXfzNwkOc , so make sure that you edit both or remove one of them of you don’t want to use it) > Header overlap > disable this option.

    2) That image is not animated gif even if it has the gif format http://prntscr.com/tpxriy

    3) Go to Theme Options > WooCommerce > Single product builder > edit your product (make sure that you don’t have multiple products, then you need to edit other templates if you want to apply changes for them) and edit the Gallery element > choose the layout that suits your needs most of all http://prntscr.com/tpxv2v

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:49

    Hello,

    Plugin that you use blocks access to your site http://prntscr.com/tpxoep
    Please, temporarily disable the plugin to allow our experts to check the site and help you with your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:48

    Hello,

    I see the slider http://prntscr.com/tpxm5m but HTML structure of the page looks broken. Could you, please, provide us with temporary WP Dashabord access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:44

    Hello,

    Height of the slider depends on the Revolution slider settings http://prntscr.com/tpxjpy
    Edit the Layer area size if you want to reduce the hight of the slider for the mobile devices.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:36

    Hello,

    You are welcome.
    You can edit image size in the Banner element settings http://prntscr.com/tpx0p8 It should no less than the width of the block where it’s located.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:15

    Hello,

    This plugin comes bundled with our theme. You can install it from XStore > Plugin installer http://prntscr.com/tpwypl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:13

    Hello,

    Remove the banner before the breadcrumbs http://prntscr.com/tpwufr and edit the page using Elementor and add the necessary content before the checkout form http://prntscr.com/tpww6g
    If you want to disable the breadcrumbs for the cart/checkout page you can do this in the page settings http://prntscr.com/tpwx2x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:06

    Hello,

    Go to Theme Options > WooCommerce > Shop > Shop page layout > Full Width > On.

    Also, you can increase the site container width in the Theme Options > General > site width.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:05

    Hello,

    Add the below code to Theme Options > Custom CSS

    .product-view-mask3 .footer-product .button.add_to_cart_button {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:03

    Hello,

    Go to Theme Options > WooCommerce > Single product > Single product layout > Show Next/Previous Product Navigation > Off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 14:02

    Hello,

    1) To change the width use the below code in Theme Options > Custom CSS

    body ::-webkit-scrollbar {
      width: 4px;
      height: 4px;
    }

    2) To disable scroll go to Theme Options > WooCommerce > Shop > Shop page layout > Sidebar Widgets With Scrollable Content > Off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:45

    Hello,

    Could you, please, make a short video using Gyazo Gif free tool to explain in more detail your issue? Because it seems that I did not clearly understand what exactly is wrong with the variations for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:40

    Hello,

    1) What changes do you do that you don’t see them? Could you, please, provide screenshots of your changes for better understanding?
    2) To edit footer go to Static Blocks > edit footer static block using the Elementor.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:35

    Hello,

    Strange but don’t face the mentioned issue to tell you what could be the reason of it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:33

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:33

    Hello,

    It’s hidden because appropriate options enabled in the column Responsive settings http://prntscr.com/tpw2ab

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:29

    Hello,

    When you inspect the image block you can see its size http://prntscr.com/tpvyh3 So, if you use image bigger than that block it will be resized to the size of the block to fit it because image can’t be more than 100% of the block width.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:25

    Hello,

    Do you plan to use it for all the products or only for some of them?
    If that drop–down will be for all the products then add the below code to Theme Options > Custom CSS to hide the +/-

    div.quantity > .minus, td.quantity > .minus, div.quantity > .plus, td.quantity > .plus {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 13:01

    Hello,

    Choose the default values for the product http://prntscr.com/tpvcm1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 12:55

    Hello,

    Could you, please, tell me where you bought the theme installation and provide screenshot with the confirmation of your order?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 12:51

    Hello,

    That button is the custom button and has the custom classes http://prntscr.com/tpv69h
    That button is not the built-in option of the WooCommerce plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 12:47

    Hello,

    Reviews is the built-in option of the WooCommerce plugin. You can enable it in the WooCommerce > Settings > Products http://prntscr.com/tpuzwo and also enable/disable for every single product http://prntscr.com/tpv0qo
    Product rating appears on the grid if it’s enabled in Theme Options > WooCommerce > Shop > Product Styles http://prntscr.com/tpv35n and on the single product page in the tabs area.

    WooCommerce does not have option to upload the images while user posts the review or add likes. If you need these options we would suggest you look for third-party plugins to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 12:19

    Hello,

    Could you, please, provide us with a temporary WP Dashboard and FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 10:08

    Hello,

    We are glad to hear that problem was resolved. Was I right about the server settings?
    We’ll decline your refund.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 10:02

    Hello,

    Wishlist option is implemented by additional plugin YITH Wishlist. And we are not sure if the functionality of the plugin allows adding variation from the grid to the wishlist. Provide us with FTP access to your site and our developers will try to change this but can’t give ou 100% guarantee that we implement this because it’s related not just to our theme but to the additional plugin from third-party developer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 09:59

    Hello,

    Check now. Changes were made in
    xstore-child/woocommerce/cart/cart-empty.php
    xstore-child/woocommerce/cart/cart.php

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 09:41

    Hello,

    1) Could you, please, provide us with temporary WP Dashboard access to your site to check the mentioned error while you edit it? Also, provide us with server error logs to get more information about error.

    2) Where exactly do you want to add the Subject field in the form layout? Above the Message area?

    3) Error message appears below the input field https://prnt.sc/tprgun Where do you want to display it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 09:31

    Hello,

    1/ If you use the third-party plugin and their shortcode does not work as expected you need to contact plugin author to find out why search popup does not work if you use the shortcode.

    2/ Search page. Are you talking about the XStore search results page or the mentioned plugin has its own search results page?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 09:23

    Hello,

    Use the following code to hide loader (Theme Options > Custom CSS)

    #mst-wcqvfepb-popup-modal .thumbnails-list.thumbnails {
        display: none;
    }

    We don’t display the product gallery in the quick view by default. You can only enable/disable images slider for the main image in the ThemeOptions > WooCommerce > Shop Elements > Quick View > Product Images http://prntscr.com/tpr356
    Besides you use custom Quick View option. So, if you want to show the product gallery slider in addition to the main slider in the Quick View it required additional customization.

    You can submit customization request here because our basic support does not include this, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 28, 2020 at 09:00

    Hello,

    Take our apologies for the delay in answering.
    We have checked everything and validated your code and don’t see problem with that. You can install theme on the localhost and check.
    We suppose that your server has some limits for the outgoing/ingoing connections. Could you, please, contact your hosting provider and clarify information about this? Do you have any limits for the outgoing/ingoing connections? Also, ask your hosting provider about server error logs and provide us with these logs.

    Regards

  • 1 2 3 … 522 523 524 … 1,010 1,011 1,012
    Viewing 15,690 results - 15,661 through 15,690 (of 30,337 total)
Viewing 30 posts - 15,661 through 15,690 (of 30,337 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.