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API request call error. Response code –

This topic has 10 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

Si Nguyen

Participant

July 26, 2020 at 13:46

I got this error when adding the license. v.6.3.8

#245477 Copied Theme version: 6.3.8

9 Answers

Rose Tyler

Support staff

July 26, 2020 at 14:37

Hello,

Thanks for contacting us.
Please provide URL, temporary wp-admin, and FTP access, so we can take a closer look
http://prntscr.com/tormpx

Regards

#245479 Copied

Si Nguyen

Participant

July 26, 2020 at 15:00

Yes please. Sent.

Please contact administrator
for this information.

#245480 Copied

Rose Tyler

Support staff

July 26, 2020 at 15:40

Hello,

Please check FTP credentials – http://prntscr.com/tosc25

Regards

#245487 Copied

Si Nguyen

Participant

July 26, 2020 at 15:50

Sent again

Please contact administrator
for this information.

#245490 Copied

Rose Tyler

Support staff

July 26, 2020 at 16:01

I’ve sent this problem to our technicians team and will let you know once get an answer. Please wait.

Regards

#245491 Copied

Si Nguyen

Participant

July 28, 2020 at 06:36

No response for me?

#245629 Copied

Olga Barlow

Support staff

July 28, 2020 at 09:00

Hello,

Take our apologies for the delay in answering.
We have checked everything and validated your code and don’t see problem with that. You can install theme on the localhost and check.
We suppose that your server has some limits for the outgoing/ingoing connections. Could you, please, contact your hosting provider and clarify information about this? Do you have any limits for the outgoing/ingoing connections? Also, ask your hosting provider about server error logs and provide us with these logs.

Regards

#245631 Copied

Si Nguyen

Participant

July 28, 2020 at 10:01

Thanks. I managed to get it registered. Also I filed a “request a refund”. I want to withdraw that but couldn’t find where.

#245640 Copied

Olga Barlow

Support staff

July 28, 2020 at 10:08

Hello,

We are glad to hear that problem was resolved. Was I right about the server settings?
We’ll decline your refund.

Regards

#245642 Copied
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