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Theme Options is not Loading - by mahbub

This topic has 9 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

mahbub

Participant

August 16, 2020 at 13:09

When I a trying to work on theme options it does not appear and in console, this error appears wpColorPicker is not defined. Please soon as possible fixed these issues

#248082 Copied Theme version: 6.3.4 WooCommerce version: 4.3.3

8 Answers

Rose Tyler

Support staff

August 16, 2020 at 13:12

Hello,

The main reason for the issue is the new WordPress 5.5. At this moment we are working on a big update XStore 7.0 and it will be soon realized. Meanwhile, you need to downgrade the WP version – https://techmighty.co.in/downgrade-wordpress-5-5-to-5-4-2-manually/

Regards

#248084 Copied

mahbub

Participant

August 16, 2020 at 13:29

Hello
I have downgrade WordPress in 5.4.2 this theme xt-core plugin doesn’t updated?

#248089 Copied

mahbub

Participant

August 16, 2020 at 13:33

Still the Same issue theme options is not loaded

#248090 Copied

Rose Tyler

Support staff

August 16, 2020 at 13:38

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#248091 Copied

mahbub

Participant

August 16, 2020 at 13:43

Private Content area

Please contact administrator
for this information.

#248093 Copied

Rose Tyler

Support staff

August 16, 2020 at 15:55

Thanks for the reply. FTP access is needed also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

Regards

#248103 Copied

mahbub

Participant

August 16, 2020 at 21:25

How much time will need to Xtheme New Version with bug-free?
I have lost lots of time for this , so this theme has lots of error and some plugin will not be updated also, said code canyon purchase code. Wzone plugin need activation where I found activation key where your theme said the Plugin is free?
Please have a look at these issues. Actually, I am totally fed up to purchase this theme.
Please take the necessary steps to solve these issues
Thanks

#248128 Copied

Olga Barlow

Support staff

August 17, 2020 at 12:24

Hello,

You just need to update theme to version 6.3.9.1 and XStore core plugin to version 2.3.9.1. Once you provide us with correct WP Dashboard access (because link you provided does not work http://prntscr.com/u0x9en ) and FTP we’ll help you with theme update. In addition, we would suggest to update all the bundled plugins (XStore > Plugin installer)

Also, we plan the new 7.0 theme update soon with redesign of the Dashboard and a number of optimization options.

Regards

#248172 Copied
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