WP Bakery Page Builder is not saving changes!!

This topic has 4 replies, 4 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

  • Avatar: Kiwi
    Kiwi
    Participant
    August 31, 2020 at 14:42

    I have just updated to version 6.3 of the WP Bakery Builder as well as the the latest versions of XStore Core and the XStore theme, and the builder is STILL not saving changes!! Can you advise?

    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 31, 2020 at 17:44

    Hello,

    Make sure that Massive Addons plugin is updated to version 2.4.7 because as a rule out of date version of this plugin gives the error with WP 5.5 https://www.8theme.com/downloads
    If the update of MA plugin does not help then provide us with WP Dashboard access to your site.

    Regards

    Avatar: quecasexshop
    quecasexshop
    Participant
    October 26, 2020 at 20:45

    We are having same issue, please could you help us. We confirmed Massive Addons plugin is 2.4.7. What else can we do?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 27, 2020 at 08:02

    Hello Quecasexshop,

    Please submit a new topic via this page https://www.8theme.com/forums/xstore-wordpress-support-forum/ , describe your problem in more details and provide temporary wp-admin access, so we can take a closer look.
    Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Once all questions will be solved, just delete this account.

    Regards

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