Forum Replies Created

Viewing 30 posts - 13,561 through 13,590 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 07:40

    Hello,

    Could you, please, specify what elements are too close? We checked your site and don’t see elements with issues. So, provide us with screenshots of such elements and we’ll try to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 07:35

    Hello,

    We’ll be able to install XStore core plugin via Dashboard (Plugins > add new) but we won’t be able to sort out why it gives you error when you try to install the plugin via XStore > Plugin installer.
    Ans it strange but we can’t open the Dashboard anymore https://prnt.sc/v9vhyl

    Do you have cPanel access? Maybe provide us with cPanel if you don’t have the correct FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:50

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:42

    Hello,

    We have checked your site and don’t see the mentioned errors http://prntscr.com/v9kfqj
    Could you, please, provide us with link to the page where you have it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:38

    Hello,

    Go to Theme Options > Custom CSS and add the following code

    /* All departments menu colors */
    .et_b_header-menu .secondary-menu-wrapper .menu {
        background-color: #2dbcb2;
    }
    .secondary-menu-wrapper .menu li > a {
        color: #fff;
    }
    .secondary-menu-wrapper .menu li > a:hover {
        color: #242021;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:36

    Hello,

    WP Dashboard access is ok. I told you that FTP access does not work. Did you try to connect to your server using the FTP that you provided?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:34

    Hello,

    We are working on a new theme update that should fix the mentioned issue and speed up the site. But need a little bit more time to test it before upload to your site. Take our apologies for this delay and inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:32

    Hello,

    Go to Theme Options > Custom CSS find the below code and remove it

    .page-heading.bc-type-default .title span:after, .title .border-bottom:after {
        content: " ";
        width: 290px;
        display: block;
        height: 12px;
        background: #f8d44a;
        margin: -15px auto;
    }

    Provide us with temporary WP Dashboard access to your site to help you with the mentioned button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:28

    Hello,

    You did not add the banner to the category description http://prntscr.com/v9k3yn You used it for the category breadcrumbs (heading). I have moved it to the product category description and it works ok. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:15

    Hello,

    Switch to the default WooCommerce theme Storefront and check if you have the same issue.
    We don’t have any special code for registration process in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 18:13

    Hello,

    I tried to change this to after, but now I see double

    Do you get the double font-size?

    Add the folowing custom to Theme Options > Custom CSS to reduce the subtitle font-size in the minicart

    .widget_shopping_cart_content .product-subtitle + h2 {
        font-size: 14px;
    }

    Or do you want to change the title size for the title and subtitle here http://prntscr.com/v9jvao ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 17:52

    Hello,

    We can’t connect to your server using the mentioned FTP access http://prntscr.com/v9jfhp
    Check the username and pass.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 17:49

    Hello,

    FTP is ok. But WP Dashboard login form is still unavailable https://prnt.sc/v9h6gb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 17:09

    Hello,

    Credentials are incorrect http://prntscr.com/v9ij1h
    Check, please, and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 17:06

    Hello,

    Do you want to change the color for the All department title area or for the drop-down or for both?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:46

    Hello,

    What about FTP host, FTP username and FTP password?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:41

    Hello,

    Edit page and upload the page featured image http://prntscr.com/v9hy21 It will be used for the breadcrumbs area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:40

    Hello,

    Go to Theme Options > Header builder > Mobile menu > Dropdown Opening Action > set on
    http://prntscr.com/v9hvy0

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:23

    Hello,

    We are still waiting for plugin support http://prntscr.com/v9hg4j We would like to speed up the process because need to wait for their reply every time.
    Maybe try any other free plugin till we wait for answer from the plugin author.
    For example https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/ or https://wordpress.org/plugins/yith-woocommerce-pdf-invoice/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:18

    Hello,

    Provide us with temporary WP Dashboard access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:11

    Hello,

    Yes. But our support expert can’t log in to Dashboard https://prnt.sc/v9h6gb and can’t connect to FTP http://prntscr.com/v9h76k Make sure that FTP username and password are correct.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 16:02

    Hello,

    1) Check now.

    2) Save product images to jpg and optimize them http://prntscr.com/v9gs2l If you reduce the page size http://prntscr.com/v9h1ju it will increase the speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:37

    Hello,

    What version of the Revolution slider and Essential grid do you use?
    Provide us with WP Dashboard access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:35

    Hello,

    IPs of our experts who will work on your issue 176.98.69.124, 176.98.70.243 and 176.98.70.175.
    Add to whitelist.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:34

    Hello,

    1) Go to Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position > choose At the top of the page.

    2) Go to Products > Categories > edit the category and add the banner image to the product category description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:32

    Hello,

    We don’t have a special email for these purposes. So, use any email you need or test email. We need just a username and password to the WP account.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:27

    Hello,

    There is no such option by default in WooCommerce. Maybe look for additional plugins that allow you to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:26

    Hello,

    1)

    how to show product image all same size ? also in single product layout also

    Don’t understand your question. What size of the images do you want to have on the single product?

    2) Every additional element on the page increases the dom structure. To reduce it remove the elements, there is no other way, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 13:23

    Hello,

    We have uploaded the updated theme archive with improved speed results and it made site faster http://prntscr.com/v9d3ok
    We don’t have more options to make performance better at this moment. Our demo works fast because server settings are optimized in addition to our theme. Don’t have information about server settings because hosting support takes care of it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2020 at 12:55

    Hello,

    Go to Appearance > Widgets > add the Product categories widget to the Shop page sidebar and any other widgets you like, remove unnecessary widgets.

    Regards

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    Viewing 13,590 results - 13,561 through 13,590 (of 30,337 total)
Viewing 30 posts - 13,561 through 13,590 (of 30,337 total)
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