Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.
Regards
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.
Regards
Hello,
I see. Ok. So where you want to show the subtitle: before or after?
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Hello,
Check now, please.
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Hello,
We don’t think that WPBakery allows this.
Anyway, product attributes are default WooCommerce functionality, so please submit topic to WooCommerce support to get help with this https://wordpress.org/support/plugin/woocommerce/
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Hello,
Go to Theme Options > Mobile panel > remove unnecessary mobile panel items.
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Hello,
Could you, please, provide screenshot of the issue for better understanding?
Because I see that mobile header absolutely suits the elements you added http://prntscr.com/va7z1a
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Hello,
Try now, please.
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Hello,
Problem caused by the XforWooCommerce plugin http://prntscr.com/va7kcv
Contact plugin author to fix the mentioned issue.
Because everything works fine once plugin is disabled http://prntscr.com/va7l2x
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Hello,
Truly saying we did not look for such plugins before to suggest you something 100% tested or used.
So, check this post https://hoicker.com/woocommerce-credits-plugins/ and plugins mentioned there and this one https://wordpress.org/plugins/woo-download-credits/
Maybe one of these plugins will suit your needs.
Regards
Hello,
Thank you. We have passed the issue to our developers. We’ll inform you once they fix the issue.
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Hello, @Frankold
Could you check if you have the same speed issue caused by WP Bakery (js_composer) if the default theme is activated, Storefront for example?
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Hello,
We have fixed the issue with the Lightbox, check now.
To fix the issue with the arrows provide us with FTP access to your site. We need to check it in more detail and probably make some code fixes.
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Hello,
If you have the backup then it would be better to restore it. We are not sure why that happened on your site and what actions from your side caused this because we did not face such problem before.
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Hello,
Use the Classic design type if you want to show the product category title below the category image http://prntscr.com/va6cjh
We don’t have design for the product categories that would display category description next to the image. So, if you need such type you can submit an additional customization request here.
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Hello,
Thank you for your explanation.
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Hello,
It looks the issue was related to your user roles. Once I changed it to Administrator only WPBakery works fine. Probably one of the roles (Händler or Wholesale Customer) does not allow WPBakery editing.
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Regards
Hello,
Add the notice and reply back. We’ll check and snd you custom CSS to fix it. Or provide WP Dashboard access and we’ll do it by ourselves.
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Hello,
Thank you for choosing our theme. Try now, please.
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Hello,
Provide us with a link to the mentioned product and also temporary WP Dashboard access. We’ll check and help you.
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Hello,
It looks that your header or theme options were reset because the header empty http://prntscr.com/va1h0d
Unfortunately, you need to create it again to get back, we don’t have a restore option for the header.
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Hello,
We have tested your site using FB debug https://prnt.sc/va12i1
Use debug to clear the FB cache https://developers.facebook.com/tools/debug/
I passed your request to our developers and probably they will add og:image and og: description options to one of the next updates.
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Hello,
Go to Theme Options > Custom CSS and try to add the following code, clear cache and check
.et-off-canvas .et-content.mobile-menu-content::-webkit-scrollbar {
display: none;
}
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Hello,
What page builder do you use: WPBakery or Elementor?
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Hello,
We tested your site with the default WooCommerce theme – Storefront – and see the same situation https://gyazo.com/c2055fd7983291b3fc065172b57c3770
So, our theme is not the reason of the issue. Contact WooCommerce support to find the reason of this issue https://wordpress.org/support/plugin/woocommerce/
Regards
Hello, @MichaelB
Thank you for your understanding and patience.
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Hello, @MichaelB
Marta has a lot of multiple headers and the live site and we stuck with some problems with multiple header styles for the new version. We are working on these moments, so can’t update her site before fix of these issues.
So, @MichaelB if you don’t use the multiple headers option we can update your site to a pre-released version if you use this option then wait for the update.
Regards
Hello,
Problem caused by Advanced AJAX Product Filters for WooCommerce plugin. Once plugin disabled it displays 50 products per page. Check the plugin settings or contact plugin author to get help with this.
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Hello,
Provide us with temporary WP Dashboard access to your site to help you with the button. We need to check the settings to guide you on how to remove it.
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Hello,
Open product first https://gyazo.com/a535c8fe675ab723f85cf519d65487eb and then open the single product builder settings.
Regards