Forum Replies Created

Viewing 30 posts - 13,531 through 13,560 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 18:18

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 18:15

    Hello,

    I see. Ok. So where you want to show the subtitle: before or after?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 18:12

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 17:39

    Hello,

    Check the post excerpt field http://prntscr.com/va8kvm

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 17:32

    Hello,

    We don’t think that WPBakery allows this.
    Anyway, product attributes are default WooCommerce functionality, so please submit topic to WooCommerce support to get help with this https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 17:12

    Hello,

    Go to Theme Options > Mobile panel > remove unnecessary mobile panel items.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 17:11

    Hello,

    Could you, please, provide screenshot of the issue for better understanding?
    Because I see that mobile header absolutely suits the elements you added http://prntscr.com/va7z1a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:53

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:50

    Hello,

    Problem caused by the XforWooCommerce plugin http://prntscr.com/va7kcv
    Contact plugin author to fix the mentioned issue.
    Because everything works fine once plugin is disabled http://prntscr.com/va7l2x

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:33

    Hello,

    Truly saying we did not look for such plugins before to suggest you something 100% tested or used.
    So, check this post https://hoicker.com/woocommerce-credits-plugins/ and plugins mentioned there and this one https://wordpress.org/plugins/woo-download-credits/
    Maybe one of these plugins will suit your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:22

    Hello,

    Thank you. We have passed the issue to our developers. We’ll inform you once they fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:16

    Hello, @Frankold

    Could you check if you have the same speed issue caused by WP Bakery (js_composer) if the default theme is activated, Storefront for example?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:12

    Hello,

    We have fixed the issue with the Lightbox, check now.
    To fix the issue with the arrows provide us with FTP access to your site. We need to check it in more detail and probably make some code fixes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 16:03

    Hello,

    If you have the backup then it would be better to restore it. We are not sure why that happened on your site and what actions from your side caused this because we did not face such problem before.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 15:59

    Hello,

    Use the Classic design type if you want to show the product category title below the category image http://prntscr.com/va6cjh
    We don’t have design for the product categories that would display category description next to the image. So, if you need such type you can submit an additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 15:38

    Hello,

    Thank you for your explanation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 15:26

    Hello,

    It looks the issue was related to your user roles. Once I changed it to Administrator only WPBakery works fine. Probably one of the roles (Händler or Wholesale Customer) does not allow WPBakery editing.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 14:42

    Hello,

    Add the notice and reply back. We’ll check and snd you custom CSS to fix it. Or provide WP Dashboard access and we’ll do it by ourselves.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 12:40

    Hello,

    Thank you for choosing our theme. Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 12:33

    Hello,

    Provide us with a link to the mentioned product and also temporary WP Dashboard access. We’ll check and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 12:30

    Hello,

    It looks that your header or theme options were reset because the header empty http://prntscr.com/va1h0d
    Unfortunately, you need to create it again to get back, we don’t have a restore option for the header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 12:19

    Hello,

    We have tested your site using FB debug https://prnt.sc/va12i1
    Use debug to clear the FB cache https://developers.facebook.com/tools/debug/

    I passed your request to our developers and probably they will add og:image and og: description options to one of the next updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 12:06

    Hello,

    Go to Theme Options > Custom CSS and try to add the following code, clear cache and check

    .et-off-canvas .et-content.mobile-menu-content::-webkit-scrollbar {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 12:02

    Hello,

    What page builder do you use: WPBakery or Elementor?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 11:18

    Hello,

    We tested your site with the default WooCommerce theme – Storefront – and see the same situation https://gyazo.com/c2055fd7983291b3fc065172b57c3770
    So, our theme is not the reason of the issue. Contact WooCommerce support to find the reason of this issue https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 11:09

    Hello, @MichaelB

    Thank you for your understanding and patience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 11:08

    Hello, @MichaelB

    Marta has a lot of multiple headers and the live site and we stuck with some problems with multiple header styles for the new version. We are working on these moments, so can’t update her site before fix of these issues.
    So, @MichaelB if you don’t use the multiple headers option we can update your site to a pre-released version if you use this option then wait for the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 08:40

    Hello,

    Problem caused by Advanced AJAX Product Filters for WooCommerce plugin. Once plugin disabled it displays 50 products per page. Check the plugin settings or contact plugin author to get help with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 08:30

    Hello,

    Provide us with temporary WP Dashboard access to your site to help you with the button. We need to check the settings to guide you on how to remove it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2020 at 08:29

    Hello,

    Open product first https://gyazo.com/a535c8fe675ab723f85cf519d65487eb and then open the single product builder settings.

    Regards

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    Viewing 13,560 results - 13,531 through 13,560 (of 30,391 total)
Viewing 30 posts - 13,531 through 13,560 (of 30,391 total)
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