XStore theme doesn't work on mobile device

This topic has 6 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Rose Tyler

  • Avatar: Sebastien
    Sebastien
    Participant
    October 30, 2020 at 15:58

    Hello everyone,

    I have a big problem on my website when I am on mobile device, everything is okay on desktop.
    To explain you the problem, i have a specific design with XStore on desktop, but when i am on a mobile, the header is changed, the UI is entirely different.

    I am testing and working on chrome with a mac OS.
    I am testing on my own device (Samsung S20).

    So, i tried lot of things, but impossible to find out the bug.

    You can see everything on this url : https://sweetwash.fr/

    Thanks to help me,

    Regards

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 30, 2020 at 17:11

    Hello,

    Could you, please, provide screenshot of the issue for better understanding?
    Because I see that mobile header absolutely suits the elements you added http://prntscr.com/va7z1a

    Regards

    Avatar: Sebastien
    Sebastien
    Participant
    October 31, 2020 at 09:49

    On the mobile device with the chrome browser in Mobile mode i have :
    Image Mobile Device Error

    And on the mobile device with chrome browser in the desktop mode, it’s working !
    Image on desktop mode

    Any idea ? 🙁

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 31, 2020 at 15:21

    Hello,

    Do you use server cache or CDN? Try to clear it.
    Try to disable all the third-party plugins, that do not come bundled with the theme https://8theme.com/demo/docs/woopress/Plugins/Included_Plugins , and check how it works then.
    Let us know results.

    Regards

    Avatar: Sebastien
    Sebastien
    Participant
    November 2, 2020 at 09:13

    I found the solution, it was a plugin for mobile applications.

    Thanks for your work,

    Regards,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 2, 2020 at 10:43

    Thanks for letting us know.

    Regards

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