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Topic: XStore theme doesn't work on mobile device

Sebastien

Participant

October 30, 2020 3:58 pm

Hello everyone,

I have a big problem on my website when I am on mobile device, everything is okay on desktop.
To explain you the problem, i have a specific design with XStore on desktop, but when i am on a mobile, the header is changed, the UI is entirely different.

I am testing and working on chrome with a mac OS.
I am testing on my own device (Samsung S20).

So, i tried lot of things, but impossible to find out the bug.

You can see everything on this url : https://sweetwash.fr/

Thanks to help me,

Regards
Site URL: hidden
Theme version: 7.0.2
WooCommerce version: 4.6.1

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#257098 copied to clipboard

Olga Barlow

Support staff

October 30, 2020 5:11 pm

Hello,

Could you, please, provide screenshot of the issue for better understanding?
Because I see that mobile header absolutely suits the elements you added http://prntscr.com/va7z1a

Regards

#257112 copied to clipboard

Sebastien

Participant

October 31, 2020 9:49 am

On the mobile device with the chrome browser in Mobile mode i have :

And on the mobile device with chrome browser in the desktop mode, it’s working !

Any idea ? 🙁

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Rose Tyler

Support staff

October 31, 2020 3:21 pm

Hello,

Do you use server cache or CDN? Try to clear it.
Try to disable all the third-party plugins, that do not come bundled with the theme https://8theme.com/demo/docs/woopress/Plugins/Included_Plugins , and check how it works then.
Let us know results.

Regards

#257195 copied to clipboard

Sebastien

Participant

November 2, 2020 9:13 am

I found the solution, it was a plugin for mobile applications.

Thanks for your work,

Regards,

#257343 copied to clipboard

Rose Tyler

Support staff

November 2, 2020 10:43 am

Thanks for letting us know.

Regards

#257349 copied to clipboard