Forum Replies Created

Viewing 30 posts - 12,241 through 12,270 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:41

    Hello,

    Go to Theme Options > WooCommerce > Single product > Product Gallery Slider Auto-Height > Off http://prntscr.com/w3eisv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:39

    Hello,

    Do you plan more products in categories or just 2 products per category?
    Provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:34

    Hello,

    Do you use the cache plugin or CDN? Try to clear both caches.
    If it does not help then provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:30

    Hello,

    Ok, sure. Server error logs will help to hosting support to clarify the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:29

    Hello,

    1) Provide us with WP Dashboard access to your site to check the issue in more detail.
    2) Are you talking about Share icons http://prntscr.com/w3e8zt ? You can enable them in YITH Wishlist > Wishlist page options > http://prntscr.com/w3e9xu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:23

    Hello,

    1) We don’t have such params in our theme. It’s related to the WooCommerce plugin. So, contact WC plugin support https://wordpress.org/support/plugin/woocommerce/

    2) If you want to change the color of the info messages of the WooCommerce add the below code to Theme Options > Custom CSS

    .woocommerce-info, .dokan-info, .mc4wp-info, .woocommerce-order-overview-wrapper ~ p {
        background-color: #000;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:18

    Hello,

    But that file is the plugin file, not the theme file. Isn’t it?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 19:01

    Hello,

    Account page was missing http://prntscr.com/w3dqnd
    We have added it. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 18:55

    Hello,

    1) Add margin-bottom 0 for the images http://prntscr.com/w3dlmq http://prntscr.com/w3dmka
    2) Fixed

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 18:46

    Hello,

    1), 2) This demo uses Multiple headers, watch the video tutorial https://youtu.be/BpeXfzNwkOc So, to change the header go to Theme Options > Header builder > edit Multiple headers and change the Home page header.

    3) Provide us with temporary WP Dashboard access to your site to check the options and help you. Make sure that you clear the plugin and server cache after your changes to apply them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 18:31

    Hello,

    4) Find the below code from the Theme Options > Custom CSS and remove it to show the wishlist icon

    .footer-product .et-wishlist-holder.type-icon-text.position-under, .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-add-button a.delete_item:before, .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-add-button a:before {
        display: none;
    }

    Add the below code to custom CSS to decrease the width and gap

    .product-view-mask2 .footer-product {
        width: 35px;
    }
    .product-view-mask2 .footer-product .show-quickly, .product-view-mask2 .footer-product .button, .product-view-mask2 .footer-product .et-wishlist-holder, .product-view-mask2 .footer-product .by-vendor-name-link, .product-view-mask2 .footer-product .pre_order_loop, .product-view-mask2 .footer-product .wcmp_add_to_cart_message {
        height: 35px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 18:26

    Hello,

    WP Dashboard http://prntscr.com/w3d08y and FTP access do not work http://prntscr.com/w3d1sy
    Please, check it and provide the correct one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 18:22

    Hello,

    I checked your site and don’t understand what’s wrong with the mega menu you have https://gyazo.com/c5d30a34729132c5521bd2f162dba257

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:55

    Hello,

    WP Dashboard access is incorrect http://prntscr.com/w3cel7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:54

    Hello,

    Pass is incorrect http://prntscr.com/w3cds2

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:51

    Hello,

    If you are talking about a build-in option then go to Theme Options > WooCommerce > Shop Elements > Sale and out of stock > change Sale label size http://prntscr.com/w3cbnk

    If you want to change the size of the sale label that you implemented using third-party plugin then contact plugin author support with this question.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:49

    Hello,

    In this case you may try to use the image as the bg for the third row.
    Provide correct pass to allow us to try to create an example http://prntscr.com/w3c9cl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:45

    Hello,

    Don’t see problem with the logo once I changed that http://prntscr.com/w3c24r
    To edit footer content go to Static Blocks > edit footer static block and edit the content you need https://youtu.be/HL7wtSaTcMU

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:36

    Hello,

    We checked your license and found that you use it for multiple projects http://prntscr.com/w3bxyn
    Your license 510b2a63-***************843572 is locked.
    You can use 1 license for 1 project according to ThemeForest license policy https://themeforest.net/licenses/standard
    So, buy the separate license for the separate projects and use them to reactivate sites.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:31

    Hello,

    We tried to reload the page a few times and the slider works ok.
    But in console we found the error http://prntscr.com/w3btpr It comes from the widget you use, not from our theme. We would recommend you to fix the HTTP error.

    Also, try to install the cache plugin to speed up the page loading time and cache images, optimize scripts, styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:17

    Hello,

    You asked about links in general, so the code is global.
    If you want that just for some elements then it would be better if you:
    1) provide us with temporary WP Dashboard access to your site
    2) Provide screenshots of the elements where you want to apply the mentioned styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:11

    Hello,

    1) Go to Theme Options > WooCommerce > Shop > Shop page layout > disable Masonry option if you use the Infinite Scroll and Ajax pagination plugin. These 2 options are not compatible. Use either Masonry or Infinite scroll.

    2) Check the mentioned menu and don’t see the problem http://prntscr.com/w3bfg4
    Have you sorted it out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:06

    Hello,

    Your question is not clear. Could you, please, explain in more detail? Provide us with link to your site and screenshots of the issue. You can use the Lightshot screenshot tool to share screenshots.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 17:04

    Hello,

    Problem comes from some custom Elementor styles http://prntscr.com/w3b84m
    We have added the custom CSS to fix the problem with the product title. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 16:55

    Hello,

    Could you, please, provide us with temporary Wp Dashboard access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 16:53

    Hello,

    1) Provide us with link to that page. We need to inspect the elements.
    2) Go to Theme Options > WooCommerce > Single product > Choose this layout type http://prntscr.com/w3b1hg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 16:15

    Hello,

    I suppose it’s because of your CDN cache. Log in to your Cloudflare panel and clear the cache. Maybe if you have any server cache then contact your hosting provider and ask them to clear the server cache. But I’m absolutely sure that you have the cached files and you can easily check it by yourself using Chrome inspector http://prntscr.com/w3a5z8

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 16:13

    Hello,

    There is error in the console log http://prntscr.com/w3a2jn Contact your hosting provider and show them this error. They should be able to fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 16:03

    Hello,

    You can enable the overlap option in general and remove the second header if it is suitable for all the other pages/products/posts of your site. As a rule, if you want to enable the header overlap option for a whole site then you should have breadcrumbs enabled and large top padding for them to avoid overlapping of the header over the breadcrumbs titles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 15, 2020 at 15:58

    Hello,

    Smart Sticky header works the way you described https://gyazo.com/6d8bf21e2a26066bcd39c38dbc693cf1 No?

    Regards

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Viewing 30 posts - 12,241 through 12,270 (of 30,391 total)
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